I was referred here by Jim from Hare Repair after my check engine light came on and the codes were showing as a transmission problem. A+ was very accommodating and offered to pick up my car from Hare Repair since they were close by, saving me a trip. It was a Friday and they were already kind of busy, so they had to keep my car over the weekend since transmission diagnosis takes a really long time. They didn't find anything wrong with my transmission (even though something was definitely up -- my gears would slip every time I accelerated) so I took it my the dealership and it turned out that my engine computer was on a recall list, which Toyota fixed for free. I appreciated that not only did they not charge me for the diagnosis (since they couldn't find anything wrong with the transmission), but that other less-honest shops would have jumped at the chance to offer me a rebuilt or refurbished transmission anyway to the tune of thousands of thousands of dollars. read more

A Plus Transmission Specialists - Transmission Repair Near Me - Houston, Texas

I expect car repairs/work to cost a lot. That's not my issue. My issue is that I hope that a mechanic or someone working on my car is just up front and honest with me. At A+ on Beverly Hill, that was not my experience. My car was having a minor issue. A+ quoted me $325 to fix it. They broke an important part in the process. I find out that the dealership for my car, and other car shops, charge $150 for this particular job. I then find out that A+ Transmission didn't do the work (which they concealed from me); they took my car to the shop next door (RPM Auto) to do it instead, who did it for $150. So they were hoping to get $175 out of me for driving my car about 50 feet next door. But since they broke the part, they wanted another $325 for the replacement on top of the $325 for the initial service, totalling $650. But A+ wasn't done with me yet. They wouldn't let me take my car unless I paid for the service that broke my car. So after being forced to do so, I took my car to get other opinions. Other shops agreed that it was unfair to charge me for breaking the part. The place I finally found that fixed the damage done by A+ was extremely kind and understanding and helpful, did all of the work that A+ failed to do and more, and did it all for less than the $650 that A+ wanted for it. I tried to speak to someone in management at A+ about my experience, but the owner at A+ was very hostile, argumentative, and did nothing (well, other than insulting my intelligence). I was then blown off by the Director of Operations office, after talking with the office via phone and being promised at least a call back, but I never heard from anyone. Again, all I ask for is some decent, common honesty so I know what's going on with my car, and not to be blown off. I'm not angry, just very disappointed, and down a few hundred dollars for no good reason. I hope that A+ and its management and Operations Director eventually find a way to run this business profitably while also treating people - whose cars are in their hands - with decent common courtesy. It would have gone a very, very long way in my opinion. I will update this review if I ever hear back from the Operations Director, with a higher review if he can offer literally anything in this situation, even if it's just to hear me out. But after several weeks I find that unlikely. read more

First of all, I want to say that as a former service adviser at a dealership in Austin, I generally know whats wrong with my car without someone having to look it over and can tell if they're trying to gouge me for cash with a false diagnosis. This is not the case with Mike. I noticed that my transmission seemed to be catching and seemed like my synchros may have been going out on my Prelude. Dropped my car off on Tuesday and it was diagnosed within 30 minutes. The repair was done and I had my car back on Monday for a very good price and I didn't have to get my hands dirty at all. Hopefully I don't have to go back but I would definitely refer friends in the Houston area to this shop for any transmission needs. Honest and friendly service is hard to find in the auto industry, but you can definitely find it here. read more

I'm not sure who it was that approached us, but he was an older white man who was smoking a cigarette the whole time he spoke to us. He wasn't much help at all, and was actually a bit rude when we explained to him what was wrong with our car. Almost like we didn't know what we were talking about. He went to the back to speak with another gentleman for a moment then came back and just told us to come back Monday to get it looked at. I would not recommend this place at all. I went to other places where people were much more helpful and tried to figure out what what wrong with my car then and there. Terrible customer service. read more

Very bad experience. Paid $5000.00 for a transmission that never worked properly. They ran out the warranty and other locations would not honor it. read more

I was referred by Carmax to this franchise (will DEFINITELY be having a chat with the Carmax people shortly...). My car was under warranty. They towed my car on a Monday. I didn't hear back from them until Thursday - at which time they informed me that the FOLLOWING day the insurance adjuster would be there to approve the repairs. An adjuster, who was required to be there within 24-hours (per Chuck). So why he wasn't on notice on Monday, Tuesday, or Wednesday alludes me. I asked Mike and Chuck to call me as soon as they got the approval - since I desperately needed a rental car and the insurance wouldn't cover it until after the work order had been approved). Waited all day Friday and not a word. Until Monday. When Chuck informed me the repairs had been approved FRIDAY. A new transmission later and we picked up the car. Only to have a wood screw embedded in the tire (we had noticed a thumping sound but initially thought it might be the new transmission). I tried to call the shop from the Enterprise a few blocks away but they must have closed the minute we left. And the phones don't allow messages to be left (we tried about 15x). Had the car towed back home only to be told that the tire had been driven (most likely during the test drive) on the screw and the rim had been bent. So, a new tire and repaired rim (and $200+ later) - I FINALLY got my car back. But it didn't end there... Did my car smell like wet dog? Yep. Did they have a dog in the shop? Yep. Did my child with dander issues have an allergic reaction that night - after having been in the car (before the tow) for less than 20 minutes? Yep. Oh, and then the electrical system went haywire. The new (2 months old) battery kept shutting off and the dashboard information and the clock would reset every time the car was turned off. Called Mike and he offered to check if 'something was loose'. If I drove the car back - an hour from our home in Kingwood. I told them I'd find someone local. I only wish I had started with someone local. read more