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A Plus Executive Cleaning Service

4.0 (1 review)
Open • Open 24 hours

Services - A Plus Executive Cleaning Service

Commercial deep cleaning

Commercial move-in or move-out cleaning

Commercial standard cleaning

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14 years ago

Stephanie and her crew do a great job cleaning our 8,000 square foot Taekwondo school- no complaints here!

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Concierge Services

Concierge Services

(3 reviews)

I had an agreement for them to show up at my father's house in South Bend and do a cleaning for his…read morebirthday. I informed her that I live in Chicago and the door would be unlocked before she gets there and to call me. She called me once with a restricted number and did not leave a voicemail or a way to contact her back. Her website states that they have a 24hr emergency line, I left a voicemail, but they never called me back. I desperately searched online for another contact number and found her cell phone on another website. I even call that, left a voicemail, and no reply. I emailed the company, no reply. I finally got a hold of her later in the day (through the number I found on a random website) and she stated that her office is closed on the weekend and the number I called was an office number. But on the website the office number is the same as the emergency number?? She also told me that she was doing me a favor by offering a weekend service. The website also states that they offer services 24 hours a day 7 days a week! Also, she said that the Groupon states that "no shows" and canceled appointments without 24 hour notice results in a forfeiture of Groupon. Where is that anyway on Groupon or her website?? I searched EVERYWHERE! She was pretty nasty with me on the phone after I told her that today and Sunday are the only two days I can use the Groupon and I cannot reschedule. I asked her why she didn't just leave a voicemail or call me without a restricted number. It is like she gave up! Sneaky way of avoiding the job, not letting me call her back within seconds of her calling? I explained that she didn't give me a way of reaching her. She kept saying that she knocked for 15 minutes (my brother was upstairs sleeping-as a Dr with a night shift would- but went downstairs beforehand and unlocked the door at around 8:45am). She states that she knocked for 15 minutes and no one answered, but there was a business card left on the sofa INSIDE the house? Wow, you were inside the house but didn't clean? Um, hello, ALL businesses leave a voicemail. While talking to her, not only did she keep on interrupting me saying she doesn't have time for this, she also hung up on me! What a very unprofessional woman with very unprofessional business practices! I feel robbed.

I scheduled a cleaning for the Tuesday morning before Thanksgiving because I had guest arriving…read morethat next day. She was scheduled to show up at 9am. When I called at 10am, the woman who answered the phone stated someone would be there in about 10 minutes. No one showed up. I called several times and left messages, however no one called me back that day. Two weeks later I filed a complaint requesting my money back from the Living Social deal I had purchased for Concierce Services. Since I wasn't able to use the deal, and no one was calling me back, I requested a refund. That next day someone finally called me back to reschedule. It took me requesting my money back for them to call me back. I decided to give them a 2nd chance and scheduled another house cleaning for this Thursday, however when I called to confirm the appointment, the phone number was disconnected. This is not a reputable company. The customer service is horrible and it seems to me like they are not even a legit business. DO NOT work with them!!

A Plus Executive Cleaning Service - officecleaning - Updated May 2026

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