I have received service from A-One before, for a dead battery. This time, it was for a tow to a repair center after my car was hit yesterday and badly damaged. I needed the vehicle towed from my home to the collision repair location, and A-One sent Chris M., an efficient, knowledgeable, and cheerful guy who was all about getting the car on its way, but also remaining present and personable while doing so. Although he expertly completed the task in mere minutes, I enjoyed the brief chat that accompanied his professional and expeditious approach to the work. Truly, it continues to be A-One service! read more

This company is an absolute joke. I requested a tow thru AAA and they contract with them. They sent some incompetent driver to my home to tow my car, he arrived at 923am-had no clue how to tow a car! Ripped the side of my bumper off, had to call another driver to help him get the car on the truck (his name is Timothy). Then to add insult to injury, when he finally got my car to the Shop, he was aggressively shaking my car on the flat bed-so much that the mechanic came out and stopped him. Then my husband said if you damage my car, I'm going to sue you. Apparently he perceived this at a threat, called the owner of the shop and the police-because my husband threatened him. He refused to take my car off the flat bed, and blocked the business for over 30 minutes with his childish banter! After 2 hours and 20 minutes, my car finally made it to the Repair Shop. This place is a joke! read more

A-One Towing - Towing Near Me - Saint Charles, Missouri

Yesterday was my first encounter with this company. And it was horrible. The tow truck driver ran over my dog! When he was waved down his only words were," I didn't do it." As my children cried in the street looking at our little Alvin the tow truck driver just smirked! He never once offered an apology or even tried to give my family any type of empathy. So if that's the type of people that this company hires be aware. Go somewhere we're not only your dollar is valued but also your family! I only have one star because I couldn't leave a 0! read more

Incredibly rude staff and horrible drivers. Wouldn't recommend this company to my worst enemy.

This company has THE softest drivers I've ever heard of at a towing outfit! I used to be a AAA member and AAA used them for a contractor, they called me to let me know they were on their way, I had already told dispatch that the car was at a shop and needed it towed back to my house. The driver asked me if I was going to be with the car, I said no, I wasn't there and they could just tow it to my house, I'd be there to receive it. He stated I had to be there, with an ID for them to pick it up, so I replied, F, it, I guess I'll be there then. He told me how far out he was and then called dispatch and told them I cursed him out and they cancelled my tow. So guess what, I cancelled AAA and called Cardinal Towing who were cheaper anyways and much fast, better deal for me all the way around. My recommend would be to look out for clowns like these. read more

Well, I'm going to give A-One 5 stars. My son was stranded about a week ago at 1000 at night and calls me and tells me the engine just quit. A-One was estimated at 1035, Tyler, the tow truck operator was there at 1015. He was careful putting the lowered Honda on the flatbed and was very courteous the entire time. I had the car towed home thinking I could figure it out, no such luck. I called AAA again and A-One came out to pick it up on time again, the young fellow, didn't catch his name was very courteous as well. He towed it to the garage I was working with and again was careful loading and unloading. I can understand how tempers flair when it doesn't go your way. I am a service advisor for a car dealership and when the car breaks, it's not opportune, understood, however, A-One went above and beyond. Highly recommend read more

Don't ever accept them as your service provider if you need a tow from AAA I got stranded in the middle of nowhere no gas station no service. I was on a country road with my two dogs. I didn't expect them to drive me anywhere but I also didn't expect them to leave me with out any place & it be unsafe. I asked if they could wait to take my car until my friend arrived the driver said No. He then proceeded to tell me to wait by the side of a country road with my dogs. I was not offered a ride to a gas station (they had to pass on the way to take my car). I called AAA back & the dispatcher who was very nice called and told me they could take my dogs in my car and transport me where I needed to go. Never did the driver say he could do any of this he just told me he was too busy to wait. The driver comes back and yelled at me because "you got me in trouble". I am not getting into a vehicle with an angry man who is now talking to me like he can square up. I highly doubt he would have had the same energy if I was a man or I let my dog attack him for his behavior. Needless to say this poor excuse for a man decided to yell at me spin his truck with my vehicle still attached. At that point I should have gotten the police involved because as I told the dispatcher I don't feel comfortable around your truck driver. Plus who knows what he would do to my vehicle when I wasn't around. The dispatcher did send someone out to make sure I was ok so I have to say some people who work for the company are good people. I was also told that they have cameras in the truck. Not to mention I had to pay extra for the service its not like it was all cover by AAA. If I had the option and the car was not in the middle of the road. I would have told the driver to leave immediately because he cause me more distress on top of an already bad day. Shame on you. Maybe go work with dead people not live people. There are plenty of people who need a job and are not hateful. read more

The absolute worst towing company. Stranded on the side of the road. Technician was super unprofessional and unpleasant to deal with them. Asked if I was "having a bad day" and then hung up on me. I would not recommend going here. read more

If I could give him the correct rating it would be a -1000. Caleb arrived and tried to start the battery on my dad's car without success. The AAA $200 battery has a 3 year warranty and he called GARY who did not want to honor the warranty. He kept giving conflicting information to Caleb and told him he didn't give a Flying F if I was the president , he was on Caleb's speaker phone. I told him I heard him and he wasn't the president either how do I get the battery replaced? He told me to F OFF!!!! and told Caleb to leave. I am reporting him to the Better Business Bureau and AAA Corporate. I am not sure if he only acts like that with Minorities and just MEAN AND EVIL. MY money is Green too! I have Business and Personal policies with AAA along with my Membership for 40 years. Don't Use this Business there are many more companies that may be respectful to you. read more

I called in April to get my car towed, and they were abusive as a company. The tow truck driver told lies and fabricated stories to his supervisor after damaging my car. I had told him that he would see a "nuclear karen" if he damaged it. He decided to tell his supervisor that I had threatened to destroy his life. Nothing could be further from the truth. By "nuclear karen" I obviously meant extremely pissed off. As they walked away, the supervisor said that "there was no way they were paying damages to that bitch". I have been trying to find a defamation lawyer ever since, but apparently, there are none in Missouri. So I decided to post this review to warn people about their practices and that they need to find a different towing company. One that is honest, hardworking, responsible, and trustworthy. In a nutshell, that means avoid A-One towing. Do not ask for or accept any kind of dealings with them. They will not treat you like anything but their bitch. I'm giving them a one star rating only because it's required to post. If I could, I would give them a star rating below zero. read more

A-One Towing helped us last night when we were stranded in a dark parking lot at 10 pm. We had a a flat tire and Rob quickly responded, changed our tire and got us back on the road safely!! Thank you for helping us so quickly. We really recommend A-One!! read more

How in the world did this company win a contract with AAA?! They are rude and honestly their employees are deceptive. My son was stranded and AAA dispatched this company. I call the number that was listed and I get someone who was obviously ASLEEP. He had the most combative behavior. I just wanted to provide my contact information because my sons phone was about to die. This man RICK couldn't tell me if the tow was on the way. He never asked for my information. I asked his name Lolol and he yelled lol RICK what's your name lol. I obviously interrupted his sleep because he was mad mad. He also told me that the text I received from AAA that said they were moments away wasn't correct lol. He said they should be to my son in 30 minutes because they have other customer calls before him. Now he did this without gathering any information from me lol. Again this man was not at his work station. I had to hang up on him and I called AAA to file a complaint. I am also calling the corporate ofive as well, if they have one. This interaction was ridiculous and humorous and infuriated at the same time. This cannot be the experience everytime we need to use AAA and we HAVE to use this company. They have such terrible ratings I'm not surprised. The audacity. read more

My car was stuck out in St.Paul this evening. Chase was there within the hour. Let's be honest, I'm calling a tow company, so you know I'm having a rough day. I really expected the wait for a tow and the hassle to just prolong my misery. But Chase had me out of there and home in no time. It was still a terrible a day, but not nearly what it could have been had he not been so polite, knowledgeable and speedy. Many thanks Chase! Can't say I hope to see ya again soon, but if I ever do need a tow again, I'll be calling you read more

Tim came this morning and saved the day. I never knew how difficult a BMW is to get into neutral with the engine off. Thankfully, Tim knew just what to do and how to work the situation out. I can't convey my thanks enough. My sincerest thanks for the help, and the care he took with my car! Can not thank you enough! read more

scam artist, they will do everything they can to increase your bill. Extremely rude an argumentative.

Absolutely horrible customer service! I don't recommend using this company ever. They might want to invest in training their staff on customer service and get a strong customer service management team. read more

My husband and myself and my two young children were stranded on the side of Highway 70 for literally 5 1/2 hours In 100 degree weather. Why the owner(Shay) was throwing out the F bombs and literally was screaming at us on the phone calling us a liar, while her driver drove past us three times canceling picking us up. AAA contracts them out. I have her tow trucks on video passing us 2 times, with no cars on her trucks. After reading other reviews I told AAA if they ever contract that company out again I will cancel my 26 year membership with AAA. I also put reviews on Facebook about how horrible the Owner treated us while we were stranded on the side of the highway and she deleted all of the reviews. The BBB Will be called today I would never recommend this company. The owner is the rudest person I've ever had to talk to. She didn't care that we were stranded for 5 1/2 hours. read more

A-One Towing - Their trucks drove by us literally three times with no cars on the back of their tow trucks and left us stranded there for 5 1/2 hours. - Towing Near Me - Saint Charles, Missouri

Highway Patrol called them for me after my son hit a deer. The driver was high pressure to take it a shop that I didn't want to go to. He demanded payment to go to any other shop which I agreed to. But then he raised the price without telling me. When I confronted him about it and asked to speak to his manager he told me to pay up or he was going to lock my car up at the tow yard and it would just cost me more money for questioning him. read more

My car was stuck in the mud on SR-N; Matt came and saved my daughter and I in a timely manner. It was rainy, cold, and marshy wet and he didn't even complain! He told me he'd have me out in a jiffy and he delivered!! Thank you so much Matt and A-One Towing! read more

Seriously a bunch of crooks. I had parked a car that was not running at the commuter lot off 70 so I could try and find a place to store it. Literally the next day I get a tow notice. Like LITERALLY less than 12 hours. I was also in the process of getting the title switched in my name so there were no plates on the car. These ppl literally drive around looking for cars to tow so they can charge an absurd price of $800 for me to come and get the car-on a car that is worth a couple of hundred of dollars. They say the police called it in but I had numerous ppl tell me one of their tow guy was circling the lot, ticketing as many cars as they can and what they do is turn around and report the vehicle as abandoned to the police, so they can say the police told them to pick it up and blame the police. I swear a bunch of damn crooks! read more

AAA sent out John from A One. He was the kindest tow driver I've ever encountered. He got me and my car safely to the dealership. Thank you so very much! read more

This place is completely horrible I go in to get my car and the smell of dogs and poop made my stomach turn. Leave the dogs at home if your not going to bathe them probably it's was a smell of the depths of hell. I told the young lady at the counter it stinks in here and she acted like a said nothing. It was very unprofessional how do you run a business and expect people to sit around that horrible smell. Take the dogs home bleach the place and install air fresheners you guys need it. You have to remember when you get used to a smell you don't notice but a person who is not used to it does and it is BAD!!!!!!!!!!!!! read more

The driver was prompt and very knowledgeable. He jumped my car and waited to make sure the charge took. Then he offered to follow me to my repair shop. I was very pleased with the service I received. I am so very glad I have AAA. read more

I called AAA after my car wouldn't start at a baseball tournament and they told me an hour. A few minutes later Dylan M called me and said he said he would be there in 5 minutes. He tested my battery and swapped it out for a new one and I was on my way in less than 30 minutes! Thanks for saving my day, Dylan M! read more

Jeffrey came to our home yesterday to take care of a dead battery. He was efficient, polite, and just all around very nice. It was an excellent experience! Thank you! read more

Put it this way, you never want to be at the mercy of this company. I was scared broke down in the middle of the road. The lady at AAA said I did not have free towing and gave me this local company a-one towing to try and help. The lady told me I had an attitude, made it all about her, said she owned the company! She sounded like an emotional teenager! It was a joke I could get help from them after wait 2 hours! I'll let AAA know how unprofessional the experience was. The lady at a-one made it about her feelings and herself instead of helping a client in distress in the middle of the road. Find a different towing place if u can or just pay for the AAA free towing it's not worth it! read more

This place is a total rip off. They won't even let you go to your car to take photos of your damaged vehicle for your insurance. DO NOT EVER LET YOUR VEHICLE GET TOWED BY THESE PEOPLE!! read more

FOR THE LOVE OF ALL THAT IS HOLY PLEASE DO NOT UNDER ANY CIRCUMSTANCES USE THIS TOWING COMPANY! !! These people are liars and criminals. November 28th i was hit by another vehicle and my car was totaled. I was taken to the hospital because i hit my head and i was bleeding. When i got out of the hospital i was informed my car was taken to A-one towing but i couldn't pick up my personal effects until Monday because they were closed. I was assured by the state trooper that worked my accident that i could pick my things up on Monday, however when my daddy and i got there we immediately got attitude from all of the employees. We told them why we were there but the refused to help us. I explained to Sha, the lady behind the counter that the state trooper had assured me that i could pick up my things that day and she replied to me that the trooper did not know the law or how they ran their business and that if i wanted to get my things i would have to pay them for their services which would cost me $370.00 . I told her that i didn't have that kind of money and she said that she couldn't help me because i only had liability insurance on my car. I begged her to at least let me get my work badge and winter coat out of my car as i needed my work badge to get paid and that coat was my only winter coat, and Sha replied that 'that's your problem not mine.' I did get upset and i asked her if she had any idea of what i had been through the last 48 hours and again she replied that that was my problem not hers. When they FINALLY agreed to at least let me see my car, they wouldn't let my dad go with me and the guy stood there hovering over me as i cried and attempted to take pictures of it. I opened my drivers side door to see inside and the guy standing there said to me 'hey you can't take anything outta there.' At that time my personal effects were in my car scattered everywhere and covered in broken glass. I took what pictures i could and left. The next thing i did was called the insurance company to get my car moved somewhere where i could get my things, but A-one kept claiming i had not given anyone permission to pick up my car for over a week and that's not true. It was only when the insurance company did a 3 way call with A-one and myself that they changed their tune and said 'oh that car has been released for over a week' .....so who's lying the insurance company or A-one?? Once my car was towed where i could get my things it was completely stipped. Everything i had in my car or on my car from my winter coat to work equipment right down to the license plates with new car tags gone!!!! So i called the police to file a report because i thought maybe someone broke into my car while it was at A-one because the other company showed me pictures of the car when they picked it up and again, there was nothing in the car. The police officer called and talked to Sha at A-one and she blamed the other towing company and said my things were still in the car and that they never touched my car. After waiting for the offer to investigate he finally told me that he called and spoke with Sha again and she DID ADMIT THAT THEY CLEANED THE BROKEN GLASS OUT OF MY CAR. But you see, they couldn't have cleared the glass without removing my things, soooo where are my things? They just magically disappeared? It's bad enough that my car was totaled because someone hit me, and i was hurt and taken to the hospital, but i trusted this place with my car because they gave me no choice because i live paycheck to paycheck, but they took my personal things. They stole my things, adding insult to injury. I tried to give them the benefit of the doubt giving them a chance to tell me if my car was broken into, but they kept changing their story. I have several witnesses that can confirm the articles in my car at the time of the accident including the paramedics and state trooper, but A-one refuses to cooperate. I have turned them in to the BBB and the Attorney General and i will keep telling everyone i know DO NOT TRUST THIS PLACE WITH YOUR CAR OR YOUR BUSINESS BECAUSE IF YOU DO I PROMISE YOU WILL REGRET IT!!!!!!!!!!!!! THEY ARE LIARS AND CRIMINALS AND THEY TREAT PEOPLE LIKE SH**!!!!!!!! (in order to post this i had to give this company one star, but i don't give it any stars)!!!!! read more

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I highly recommend everyone staying away from this company. I am with a local trucking company here in St.Louis and we had a tractor trailer rollover. The state trooper called out A-One Towing and we were given an estimated fee of $3,000. We requested that our vehicle and trailer be towed to one shop they recommended it be towed back to their yard. They convinced us to tow it back to their yard when they told us the total was going to be around $3,000 and that they would tow it where we wanted it in the morning. So when we went the next day to pay, the grand total of the bill was $9,150 and they refused to tow it to the shop that we requested. We had to call in another tow company to take it to our requested shop AND we had to use another of our tractors to retrieve our trailer and bring it back to our yard. After checking around, their fees are excessively higher than most, they are not friendly and they have 5 German Shepard's sitting in the office with them, one is definitely not friendly, he likes to growl. They are behind a short office wall...not very safe. PLEASE STAY AWAY FROM THESE CROOKS! (Not worth the one star they make you give) read more

A1 has towed my car several times when my car has broken down. They are always prompt and polite. One of their drivers, Joel, is especially friendly. Joel called me when he was on his way and even arrived earlier then the estimated time. When he arrived, he helped me get into the cab of the tow truck before even getting started on my car. He drove carefully, obeyed all the traffic laws and even put my car into my driveway exactly where I requested. He even told me I could stay in the cab until he was finished unloading my car because it was cold outside. I highly recommend A1 Towing! read more

Rude to people on the phone and in person. Avoid that lady in the office. Very snippy! Told us one $ amount on the phone, and when we get there and it's another $ and much higher. NO customer service skills at all. DO NOT use this location for any of your needs. STAY AWAY! Do they really need the 6 threatening dogs on site, during business hours in St. Peters, really? Worst part of the whole ordeal is the damage to the car from towing, and it was filthy dirty after just 2 days (they charged us 3) on their property....wow. NO business ethics at all. BBB should shut them down. 1 star is so I can post this review. read more

Had the best experience dealing with a breakdown today. My truck blew a heater valve and I lost all the antifreeze and truck started to get hot. I pulled to side of hwy 70 and called AAA. Within 15 minutes A-One Towing showed up and took my wife and I to the shop. They determined what it was and went to work fixing it. After I had paid and they were pulling the truck out the mechanic noticed a problem with the air conditioner vent controller and said he would fix it. I expected to pay for this repair as I knew that there was an issue but never took it to anyone because we are new to area and was wary about who to take it to. It was fixed and they did not charge me. Even though we live in Wentzville. I will continue to go to them for any work needed on my vehicles. Great service very professional. read more