Little late on this but we worked with Robin for a couple of years and she was always very very…read morehelpful and supportive ! through tough times in our years she helped us as much as she could and was very communicative. so grateful we had her on by our side during trying times 10/10 would go through her she goes above and beyond

This woman has the worst reputation in town as a property manager! Based on these reviews she must…read morehave had a life crisis as she does not live up to them any longer. She really doesn't know how to talk to the people who live in her properties. To intimidate and dismiss tenents who need repairs in the homes she rents to them displays a serious lack of character. On more than 3 occassions that I know of myself, when presented with a problem in a home her first response is "why don't you just leave". Um....NOT ok Robin!! Borders on illegal in California.....Save yourself the aggravation and rent from someone else!!

April was so rude when I called. I trying to get information on to rent and kept telling me to go…read morethe website when I had any questions and basically would not get approved. I asked for the website and she would say it very fast and I couldn't understand I asked for her to repeat herself a few times and sounded annoyed with me. SO RUDE.

After viewing a home for rent, being approved and putting a deposit on the home I got blown off…read more Called several times to get a lease etc. No reply. I was planning on moving in the first of the month. I then saw the home I was going to rent listed for rent a few days ago. No contact, nothing. When I finally got a text they stated the owners chose not to rent to us for personal reasons and they will refund our deposit. WOW that is so wrong to have a family thinking they are moving, packing etc. to be blown off and find out online that the home was for rent again. This is a nightmare. Now to find another home, hope I get my deposit back etc. I would not recommend this company to anyone looking to rent a home.

This management company is not profesional at all. She is not aware of what is legal for her to do…read more She thinks because she is the landlord she can bully people around and scare them into getting evicted. We were having a family party on 4th of July had music in the front yard, she came over pulled up got out of the car like she was ready to fight someone and starting yelling at everyone saying we were rude for having music and that we needed to have more respect. I can't put into words how rude and unprofessional she was so it's ironic that she has the balls to talk to others about respect. The music situation could of been handled with a nice warning. Plus she is not law enforcement and has no authority over us. If she had an issue she should of called the police not show up to the home and harass us. To top it of we had kids around and she had zero consideration of that.

The woman who showed us the home was very unprofessional and was talking very bad about other…read moreapplicants. I am not sure if this was the owner of the home or the owner of Rent Smart Property Management Inc. After seeing the home, the woman sent us a link to apply and pay $60.00 for a credit & background check. I called on a Monday morning to check the status of our applications and was told very rudely, "there is no status, it is too early on Monday to have a status". I waited until the end of the same day and called back and was told very rudely that we did not qualify. She stated, "because our credit did not qualify we were most likely to cause damage to the home". When I tried to talk to her further she interrupted me and just kept saying " no, no you do not qualify and I am not going to sit on this phone all day telling you, you do not qualify, I am not making any deals with you, I don't make deals with people who have horrible credit". She was very rude, demeaning, and made several discriminatory remarks towards me. This was the worst experience I have ever had with a rental property company. I advise anyone who is interested in renting, DO NOT GO THROUGH this company. I really wish I had read the reviews before attempting to rent through them. I feel like I paid this awful woman to insult me. I contacted rentspree.com(the co.that ran our credit) and told them of the whole experience. I advised them not to do business with this property Management company. I will also be reporting this business to the Better Business Bureau.

We had a lot of issues with the house we are renting upon move in. From toilets to showers, pet…read moresoiled carpets, and not to mention the house was filthy. Granted, most of this is probably the owner's fault but I find it disappointing that the property manager had no knowledge of this and seemed blind sided when brought to their attention. However, my biggest concern is that WE HAVE NO HEAT (it's been about three weeks now). IT IS 31 DEGREES OUT THIS MORNING. They sent out a company that they've had issues with before over a week and a half ago. You would think that no heat would concern someone but it doesn't seem like it does at at. They gave us a space heater after we "complained" for the 5th time but it is completely useless. So, I guess we will put on two layers of clothes and four blankets while the property managers sleep soundly in their own warm homes. The only reason I am recommending this company is because most interactions with staff have been polite and they did take care of the other issues quickly. Other than that I am highly disappointed. Let me also remind you, that under the law no heat is considered an uninhabitable condition.

Navy peeps! Feel free to contact me directly before you go with Property Pros- get my info through…read morethe squadron. Unfortunately, I find myself in perfect agreement with the rest of the military reviews on here. I had submitted an application and payed the application fee. They processed my application, ran my credit, and approved me for the property. While I was away at SERE (good times) they gave the property to someone else despite multiple phone calls ahead of time coordinating with their office staff. Then the manager Norma said I was at fault and refused to refund my application fee. I explained that this is a small community and that is not a great way to treat Navy people. I was really hoping they would make it right and I politely requested they at least refund the fee, nothing. The manager said "they would not be doing that" and said she's not worried about their reputation. Do not make the same mistake I did!

We have been renting with Realty World Advantage for 3 years and have nothing but positive…read moreexperiences. They are timely in their responses and have maintenance issues resolved quickly. We highly recommend using them for their services.

Rented with Realty World Advantage for 5 years and had a very positive experience. Very timely…read moreassisting with maintenance requests and very responsive to emails. Would definitely recommend their property management to tenants or owners looking for a great property management company. Followed their move out checklist and received our full security deposit back. 10 out of 10 recommend!

this is by far the most unprofessional property management team I've ever came across. I can't wait…read moreto move out of here. Been here less than a year, I thought of renewing the lease BUT they already shown their true colors. starting with the mold in my apartment and then trying to overcharge me for rent. - Albany ny

1. They will let you sit in a house with no running water for 3months in the state California that…read moreis considered illegal as a house with no running water is uninhabitable. 2.About the water they are legally obligated to fix it and put you up in livable logging until complete or transfer you to another rental. They STOLE the deposit they legally should have transferred to the new rental on account the previous house was uninhabitable. They made me pay a new deposit. 3. They abuse the 1954 civil code. Landlords are allowed to enter with a 24hour notice regarding repairs but no repairs occurred. 4. They abused the 1954 civil code on 2 seperate occasions during 2 seperate deployments. (Potentially Service Civil Relief Act Violation twice) 5. They let me sit in a house with no heat one winter and even a weather advisory of a freeze warning.(the lyft driver saved my life finding space heaters that can be safely used around my animals again another time they allowed me to live in unhabitable conditions.) 6. Picture of the condition of the pool as I moved out. This pool was to be maintained as the maintenance fees was included in the rent.

Tenant turnover used to be the worst for me... like seriously stressful. Every time someone…read moremoved out I was bracing myself for months of vacancy, showings that went nowhere, applications that looked good but flopped, and then sometimes ending up with tenants that weren't even good. My old manager? meh... didn't really care, made me feel like I was losing money and it was all on me. Chambers kinda changed all that. Vacancies dont drag forever anymore, tenants actually pay on time, treat the place decent... sounds simple but after what I went thru before it felt amazing. Tenants seem way calmer too. Less drama, fewer complaints... stuff actually gets handled. Chambers takes care of the communication, maintenance, all that stuff without turning it into a headache. Tenants know who to call and stuff actually gets fixed lol. I also like that I'm not just left guessing anymore. New applicant? I know. Lease signed? I know. Something pops up? I hear about it before it's a bigger problem. I don't feel outta the loop like I did before. Honestly... I'm not stressing about who's living there or how long it'll sit empty. Things feel steady now. After years of chaos and headaches, this kinda stability is worth way more than I thought it would be. Thank you Chambers.!

Before Chambers Property Management, I honestly felt like I was on my own. I technically had a…read moreproperty manager, but actually getting help was another story. Questions would come up and I'd either get no response or something super vague days later. After a while, I just stopped asking and hoped nothing went wrong, which isn't exactly comforting when real money is involved. Once Chambers took over, that changed pretty quickly. Now when I have a question, I ask it and I get a real answer. Not days later. Not after following up multiple times. Just a normal, timely response like you would expect. It sounds basic, but it made a huge difference. What really stood out to me was how approachable they are. I've asked about lease stuff, tenant situations, random landlord questions, even things I probably should already know. I never felt rushed, brushed off, or made to feel dumb for asking. There were also times I reached out about things that weren't urgent at all or weren't technically their issue yet. They still helped me think it through and gave honest input. That was unexpected and genuinely appreciated. At this point, I don't feel like I'm guessing anymore. I don't feel stuck or unsure every time something small comes up, and that peace of mind alone is worth a lot. Thank you Chambers Property Management!

I don't know what everyone is talking about here but I've had a great experience. Yes, I do agree…read moregetting a hold of them is not easy WHEN YOU TEXT. I found it easier to call and they always pick up the phone. It does take a while for non emergency repairs to get done but we had no issues and we have been living in a rental they manage for 3 years. Sometimes priorities depend on the owner of the house, not the property management company. Overall it's been a great experience and we enjoyed the rental.

Very unprofessional agent I spoke to. Told me to fill out the application and contact them…read morepersonally, when I did , they didn't return any of my messages and I came to find out the rental I was applying for had already been rented, with a matter of a few hours of speaking with them. They could have had the decency to let me know it was no longer available when I tried reaching out to them. A simple response to my messages would have gotten them a 5 star rating, but now I can only give them a single star...

The absolute worst property management ever…read more They refuse to fix anything. There was no central air in the house, which we knew. There was, however, a window a/c in the living room and a swamp cooler in the dining room. Upon moving in, we realized the swamp cooler didn't work. We contacted West Valley and they didn't even know there was a swamp cooler installed in the house. But they insisted that the small room a/c would "cool down the entire house". Ha! I know my California state renters rights. If it's in the house, it must either be functional or must be removed. They ended up sending their two handyman goons who did a poor job at repairing the cooler. Also, the lights in both bedrooms and the living room did not work. They said they would not fix that either. Lights!!! How could you not fix lights?!?! There was no exhaust fan or any air circulation in the kitchen for the oven. They ended up putting in a ceiling fan that does nothing. The front screen door was in major disrepair and they claimed it had been fixed many times. Hint: if you're fixing something many times, you're having the wrong person fixing it. The back porch deck was sinking in and the steps leading down to the backyard had obviously been attacked by termites and any amount of weight would make the steps sink in. VERY unsafe. Yet another item they said they would not fix. Poor paint jobs around the house and leaky faucets in the bathroom and kitchen were just a couple more features of this house that would not be fixed. West Valley Properties has a pretty rigorous application process, but their service sucks. Stay away from them.

They are horrible! I rented a house from them, which was a dirty mess when I moved in. When I moved…read moreout of the house, it was cleaner than when I moved in and they were trying to tell me that I was responsible for the untidiness of the house. There were fleas biting my feet as I was cleaning windows on the inside of the house. There were termites in the laundry room. I took pictures when I moved in of mold on a window and this company was trying to tell me that the house was clean when I moved in. Um, no it wasn't. The previous tenant moved out hours before I moved in. You can't tell me that you got a cleaning crew in there hours before I moved in. When I did the move-in walk through, never once did this lady say anything about a cleaning crew. They are just trying to make a quick buck off of unsuspecting renters. Pay the extra few dollars and go to someone with some credibility. I will never recommend West Valley Properties to ANYONE.