Michelle recently purchased this business. She has made a number of physical improvements to the…read morebuilding. I have been taking my dog to Susie for well over a year and had been very satisfied with her skill. However, during the last two visits my pet had to be drug into the building. The price time before last was increased $10. Michelle said she felt it necessary to increase. OK; however, when I went in for the next visit (six weeks later) as I was picking up my pet the price was an additional $25. While my dog is large and does not like her paws trimmed, I take her to be groomed every six to eight weeks. I suppose I would not have been so upset if Michelle or Susie had bothered to tell me "before" I brought her in. I felt very badly to be told as I was paying that the fee had been increased by 25%. Michelle is a lovely person and I wish her success with this business; but it will be without my patronage.

Simon's Mama; we just picked our dog and I couldn't have…read morebeen more pleased. Debra took her time getting him acclimated to the shop. He's an older dog(14 year old mini schnauzer with some medical issues.). He was surprisingly calm and came out the same sand looking extremely handsome. Thank so very much

We took our dogs for a bath and nails. One of our dogs is a mill dog rescue and VERY skittish. He…read moreenjoyed his salon visit. We are very happy with their services

Took my lil guy here for his cut and was throughly satisfied. I called and got him in same day. He…read morewas done perfectly after just a few minutes. My Rigby can be a handful because he gets anxious in new environments but he took to the girls quickly and they seemed to care about the furry kids they were working on will gladly come back. The price is average for the market of pet grooming.

We came here for a little family outting and really enjoyed our time. The staff are super…read moreknowledgeable here and very kind. My husband asked Mikey & Rudy a handful of questions about fish set ups and they both were very professional and helpful. We ended up buying more fish for our tanks. We will definitely be back! Highly recommend bringing more quarters to feed their koi fish too.

We went in here because we forgot spare diapers for our geriatric dogs and this by far is the…read morecoolest pet store I have ever been in. There are birds and fish you can feed and all kinds of cute pet pajamas. The people are really nice and it seems like they also give back to the community. I wish this was closer to home but if I ever need anything in Pueblo, I will definitely go here.

Very Friendly staff! Got my boy in right away and cut him just like we wanted mentioned yelp and…read moregot $5 off. Rigby can be a handful because of his personality and the acted like true professionals with him and all his quirks.

From the owner: A happy grooming experience for your fur babies! Big or small, I groom them all with a gentle and…read moreloving touch. Mention this ad and get $5 off your 1st visit!

I wouldn't leave my beloved golden retriever, Prince, anywhere else! The staff is competent and…read more friendly, giving me peace of mind to leave him there. When we pull into the parking area, Prince starts jumping in the car and barking! I can hardly open the car door to get Prince into the kennel!

Great service. Wonderful with pets. Highly recommend. I've used their services many times and will…read morecontinue to do so with confidence.

we LOVE Rachel. Our golden retriever has been seeing her since 2022 and she is the only person we…read moretrust with our boy. 100% recommend her services- you can tell she loves what she does and our dog couldnt be more comfortable!!!

Derrik is an amazing groomer. Always super nice and professional. Would recommend to anyone.read more

Don't go here. He has all kinds of hidden charges and his haircuts are less than…read more Professional. My Lola went in to have her hair done, and when I kissed her in the morning she had red lipstick on her well she came ghomw with that same lipstick. He told me 35 a dog, I took my other Bichon to him it was 150.00 for two small dogs be careful he charges if you are more than 30 minutes but doesn't tell you until after the fact! He cut my Bichon so short I had to get him a sweater and he cried for a week at least! Dont take your dog here

My dog has gone here for almost 2 years, so naturally when he was bit I at least expect the staff…read moreto care about my dog or care about loosing a client. My dog was bit on a Thursday, I received a call letting me know it was a small scratch, it was NOT a small scratch. I called Friday and was told a manager would call me back. They did not. Today Monday, my dog is swollen, even while we cleaned the wound daily he was infected. I called again, finally the manager speaks with me. Does not apologize, just agrees that the bite was not a small scratch. I asked for the dog that bit my dogs date of vaccination, the manager Erin, did not want to provide I am now at the vet who asked for the exact same thing, I let him know they wouldn't provide me with this information. He called Erin and she once again refused to provide the date of vaccination. The vet is now calling Animal Control so this information can be released. I am so disappointed with the way they have handled this situation. A daycare is supposed to take care of pets not neglect them. !!!!DO NOT TAKE YOUR PETS HERE!!!!

Do NOT take your dogs to country canine resort. I've had my dogs there a few times in the last…read morecouple months and I finally decided I'm not bringing them back. First I paid extra for the cabin because they advertise that you can keep an eye on your pet. That's not true though, the cameras are only up from 10-2pm. Second, my puppy was bitten in the ear while we were gone and I was only told about it upon pickup- it had happened a full week earlier. He still has a scar from it. They leave at 5-6pm, and don't come back until the following morning at about 7am. (I was told this by a staff member.) Which means nobody is there to let the dogs out to potty. My dogs shredded one of their beds, which is something they never do, and the other was covered in urine. I am having to retrain my younger dog because now he thinks he can pee on his bed at night instead of asking to be let out. He's 18 months and has been completely potty trained for over a year. I'm so disappointed and frustrated in their lack of care. It was hard enough to leave them but I thought I'd chosen a place that would genuinely care for my dogs. When I told them I wasn't happy with these issues, repeatedly, they just nodded and moved on to the next person there. I feel duped and like my dogs were neglected. How can a professional pet care center leave dogs in a kennel for 13+ hours?! I've worked in pet care for a fantastic company and this would NEVER have happened there, in a million years. Very disappointing. I would stay away!

We experienced an awful event today at petsmart. My husband dropped off our dog at 10am and finally…read morecalled at 3 to get an update and they said she was ready (great communication). My husband gets there and Nico, a groomer, told him that he couldn't groom our dog because she had a seizure and pooped/vomited. NO ONE CALLED US IF THAT WAS THE CASE. so my husband got the grooming mgr and she said Daisy didn't have seizures but was shaking but they couldn't do anything for her.. SO WHY DIDNT THEY CALL US AT ALL SINCE THEY DIDNT DO ANYTHING?? because they said they were busy. So our dog sat there still wet when we picked her up for over 5 hours! Don't ever bring your dog here. Especially to Nico that doesn't have the experience between seizures vs dog being scared/anxiety.

I've been their customer for over 30 years. Dog grooming. Dog, bird and fish supplies. I have a 2…read moreyear old aquarium with established fish, or I did till the other day. My husband took me there to get a few more and the kid there made all the recommendations. We got home with 7 new fish and put their bags on top to acclimate the temperature. 45 minutes later we opened the bags and added them to our happy family. All was great for a few hours till the new red tip shark started acting weird and died. The next morning the plecostomas was dead as well as a few of my original fish. By evening 3/4 of the fish had passed. Then by Sunday morning everyone was dead. What?!!!! As they died, I got upset and cried. My husband took each one to the toilet as they started floating. I called Petsmart in grief and they pretty much said too bad. The Manager Responded just like a mafia Don...No dead bodies, no compensation. My husband said there's no way I could handle taking in the dead bodies of my beloved fish into Petsmart to prove they died. Now, here's the question.... What killed my fish?!!! They were fine till I dumped in theirs! Their fish or water killed my entire aquarium! They act like it's no big deal, just buy more! I paid 87,00 for this fish that I added to a very happy environment! Did they act concerned??? No. They just want you to buy more. Be wary of getting your fish from this store. After my last conversation today where she said the manager said they refuse to do anything I have decided I will start going to Pet paradise where they offered to help me figure out exactly what killed everyone. Advanced Velvet introduced thru Petsmart water. Geeze. You would think that after 30 years of being a great money spending customer they would pretend to care about what their water did to my happy fish home! Nope! It's all about how much more they can get you to spend. The people at pet paradise have given us an action plan to completely clean out the aquarium and re-start. It'll cost about 300.00. Before we add fish in 4 weeks they want a water sample to make sure the water is ready. Did Petsmart offer anything? Advise! Sympathy? No. They do not care. I'm crying as I write this hoping to save someone else from going thru this. It's horrible. All my babies died because of contaminated fish/water from Petsmart. There are better places to go to and I found a perfect one who will now get all my business. They have birds, puppies, kittens, all kinds of fish including koi and turtles. They groom too. It's such a nice friendly environment where they love all their animals and you can feel the love. Not just a cold store where the young kids there act bothered when you ask a question or want help. Pet Paradise is my new go to for my Dog and fish. Bye bye Petsmart. All you had to do was pretend to care. I'm done.