Salon Personnel:
Naome: Lash Technician
**Quite Lengthy: worth your time to read!!
I only give reviews when they are NEEDED!!
1. Exceptional Service
2. Less than average
A-List Salon Reviews have great things to say about the Cosmetologist's there... but what about what goes on in the suites?
May 5th: My 17yr old daughter paid $211 (for Lashes & Cleanser (Naome) recommended to her) *one week before Prom! My daughter did everything as instructed, even waited an extra 24 hours before cleansing with the *Sugar Lash Cleanser (that was sold to her for proper aftercare).
May 8th: 3 days later, her left eye has lost a ton of lashes.
Naome was contacted; very rudely she stated "May 13th she would fix them for a fee... charging for the time it would take for her to rectify the situation/service **$90** is what Naome wanted to "fix her work" or "make it right"
As an Aesthetician/Cosmetology Instructor/Business Owner & Manager, I find a plethora of undesirable actions with this situation... even more indecorous that not one person has tried to properly rectify this experience : I personally contacted one of the owners (Heather Benge) on Saturday May 13th ... Response received was that "she is at /in a wedding and she would get back to me"
----
*We/I did not expect a refund
*We/I did expect integrity and professionalism
1.Naome did not do a Predisposition (24 hr patch) Test to ensure my daughter wasn't allergic or would have any sort of reaction to her product
2.Naome apparently failed to do a correct analysis of the natural lashes or just didn't care, $$$
(in fact: if she wants to argue that my daughter's lashes were in the natural shed stage; then they shouldn't have been done... blatant dishonesty)
3. Naome did not Pre Cleanse her lashes
4. Naome plainly stated "They will definitely last until prom" AND "You may get them wet after 24hrs" (my daughter waited 48hrs before getting them wet)
5. Naome lacks integrity, empathy, and professionalism... this 17yr old came to her, ONLY wanting her to fill in what had come unattached
6. My daughter's boyfriend was with her inside Naome's suite witnessing the rudeness, lack of integrity, empathy, and professionalism. His sister works there as well... he wouldn't be so addiment that Naome was in the wrong, if these were false accusations.
This is not a case of -the A-List known response for a bad review: "Well, I'm sorry that we (A-List Salon) weren't a good fit for you" or "I'm sorry you didn't have a great experience"... obviously your personnel have different values.
This is a case of poor management and unprofessional salon personnel: Independent or Commission
---- read more