I was hesitant to write this review because I seek out black woman owned businesses, as I am also a black woman entrepreneur. I try to support and give back to our community when at all possible. However, we have to do better, Asia has to do better.
I found Asia on IG and I admired her work. I was only seeking a new nail tech because my previous nail tech who I'd been loyal to for 7 years moved to Atlanta. I found Asia and made an appointment for a new set.
At the time, my daughter was only 4 months old and I was exclusively breastfeeding so I have to pump enough for my time away, etc. I arrived 15 minutes early for my appointment and was not serviced until 20 minutes past my appointment time. I drive 30 minutes without traffic, to get to Bloomfield. I think that a basic expectation when making an appointment is that it will be upheld....
Her work is great, I liked my nails, I came back again to see her for my fill. This time I called the same day and made an appointment for 3:30 pm. I arrived at 3:15 and she wasn't even in the salon. 3:30 came and went, around 3:45, I asked her assistant if she knew that she had an appointment scheduled for 3:30, and she said yes... I was confused. I waited some more and at 4pm, Asia strolled in and didn't so much as even offer an apology or an explanation for strolling in 30 minutes past my appointment time. I was baffled at how unprofessional and rude she was. She then proceeded to start my nails (it's after 4pm now) but then stopped every 10 minutes or so to laugh at a meme or a fight video and show it to me and others in the shop. She has done this all 3 times, and she also likes to make several FaceTime calls while she's supposed to be servicing her client. What?? I felt like I was in the twilight zone.
I gave her ONE more try and made an appointment for a fill at 6pm, I get there at exactly 6pm because traffic was terrible that time of day and it had taken me 45 minutes to get there. I get there and she has someone else in her chair as well as 3 other people waiting. I had to ask several times "Am I next?" Finally, after stepping out to put in a call to my husband about the situation and to check on baby girl and the milk supply that I had left, her assistant came out and told me I would be next. Asia started my nails at 7:19 pm! ONE HOUR AND NINETEEN MINUTES AFTER MY APPOINTMENT. I said to her, Asia, this is crazy unacceptable, this is the same thing EVERY time. She just said, oh sorry (first apology ever) it's super busy. I asked why didn't they just tell me she was booked for the day??? I'm not sure if it's greed or what, but I could never comprehend why you would continue to book appointments when you are already grossly behind schedule? Listen, I understand that you may wait a bit, 15 minutes or so for the person ahead of you to finish up, but if I make an appointment, I have the expectation that you have blocked that time off for me. Am I crazy for having that expectation?
There was also a time where I called literally all day to make an appointment and it was a day that she was open according to her IG. No answer, no voicemail, literally for hours. THIS IS SO UNPROFESSIONAL. I finally sent a DM and was told that they were closed because she had to go to a graduation....OK
There should have been a recording or something of the sort to reflect that. I'd literally been calling since 10 am that day.
I will never give Asia or her salon another dime of my money and I will tell other professionals, especially those with tight, busy, schedules to stay away from this salon. I think this salon could be great because the nail artists are talented. Possibly she should explore taking deposits for appointment slots to be applied to the service. I have never had an issue with establishments that run their businesses in that manner. I also understand that folks make appointments and don't show up..that's where the non-refundable deposit comes into play.
Three strikes and you're out, I'll take my hard earned money to someone who values, appreciates & respects their clients and their client's time. I'd pay a premium for exceptional service, however, at Asia's salon, the customer service is trash. Still, I tipped every single time, even though she didn't deserve it. I truly hope my feedback & constructive criticism helps Asia & her team. read more