We hired RTO, to manage a residential property in for us…read more The team was very communicative, direct, transparent and easy to work with. They were also very competitive in their pricing compared to the competition and we were pleased with the service they provided. I found them knowledgable and very responsive to any question we had or issue that came up. We quickly gained the peace of mind from knowing that RTO was on top of everything and looking out for us as owners and keeping the tenants satisfied, which we also wanted. That's why it was an easy choice to have RTO as our agent If you are considering a property manager, I highly recommend RTO.

Hired RTO Property Management after a horrible experience with a previous company, and they've…read moreliterally done a 360 for our tenants & our occupancy! Less turnover, higher tenant conversion rates & increased tenant satisfaction thanks to RTO! I highly recommend this company for all of your property management needs!

Absolutely love living here. This is my second move and before coming here I saw mixed reviews and…read morewasn't too much familiar with the area. A year and a few months later I can say this is just like home. It has a variety of different people from college students to family to business personnel. There's a gym, heat and hot water included, and my electric is very reasonable. There's a high school near by that gives you access to a track and there's a tennis court in the community. The layout is so cute and has higher ceilings. Location wise this place is perfect. The area is really good, you have a ton of different restaurants near by, a bus system right on Farmington Ave, you're literally in perfect radius of taking an Uber to the center or downtown Hartford. I totally recommend you moving here it's worth it!

I've been dealing with squirrels in the wall since last summer. You can hear them stratching. They…read moreburrowed a hole in the ceiling

Disappointing Experience with HOA Construction Teams…read more I feel it is imperative to share the disappointing experience we've had with your construction company during the fire restoration of my mother's condo. Fire Restoration Project: In March 2025, my mother's condo suffered severe fire damage. The kitchen was destroyed, and the property needed extensive cleaning, restoration and repainting. The condo association insists on being in charge - utilizing contractors, assigning a PM and an estimator, all of their own choosing. The estimator then delivered a shocking timeline: at least a full year for renovation. What should have been a speedy recovery turned into ongoing frustration. As of January 2026, after endless hassles, the work is complete. The following is an account of the incompetence we endured the past 10 months: 1. Perpetual Delays: While we understood that proper channels needed to be followed and permits needed to be obtained and approved, work didn't start until late June, three months after the fire. 2. Careless Temperature Setting: During July and August, workers irresponsibly set the AC to 52 degrees, disregarding my instructions to feel free to use AC during work hours, but to please set it to 78 when leaving. This not only risked the AC condenser seizing but also led to us incurring higher utility expenses. 3. Atrocious Tile Job: The tile flooring installed in the front of the condo was misaligned throughout, forcing the floor to be torn up and redone. 4. Granite Countertop Fail: Without any consultation, a seam was placed dead center on the countertop right in front of the sink, the most visible spot in the kitchen. The smaller piece of granite on the island wasn't even attached to the underlying cabinetry. 5. Refrigerator Debacle: Due to negligence in pushing the refrigerator in on time, we crossed the return window and had to unnecessarily buy another one. 6. Dishwasher Failure: The dishwasher installation left a drawer misaligned. The attempt to fix it resulted in a powerless appliance. 7. Bathroom tile: White caulking (where none was before) was placed on top of brown molding tile. 8. Botched Hardware Installation: Pre-drilling hardware holes on drawer faces, without knowing the specifics of what hardware was purchased, led to an eyesore of poorly patched holes. 9. Careless Workmanship: Damaged floor vents, mismatched wall plates, and reckless behavior like leaving windows open and the sliding glass door unlocked. This experience was highlighted by poor communication, and blatant disregard for quality and customer satisfaction. It took three rounds of punch lists to rectify their careless work. Summary: Your company's performance was shameful. Your team exhibited neglect, and a complete lack of responsibility, causing us undue stress and financial burden. This entire ordeal has left us not only frustrated but deeply disappointed in the service provided.

Rude Staff , very unpleasant experience. They never return…read morephone calls Not helpful, it seems all the Staff there need attitude adjustments How can a public office mistreat people like this and they have had this reputation for years, it's so sad

We bought a property managed by White and Katzman in August. We have been blown away with how…read moreresponsive the company has been. Every call is returned in record time. All of the staff are pleasant and happy to help. Calls are returned quickly and someone is at my door in no time. This company has made our transition to condo living a real pleasure!

The worst. Put a ticket in for a street lamp replacement on July 11 2024 and it's Feb 19, and all…read moreI have is a run-around. Run don't walk from this property management company.

Quick response to my inquiry. However was supposed to be at my home at 2-4 and heard from them a…read morelittle after 4 that they would not be coming because of the forecasted rain. I informed them that our roof was dry and no rain was forecast till the next day. We were asking for a very quick roof repair which required them to spray a can of sealer on a leaking vent. We ended up cancelling and rebooking with another firm.

showed up and started cleaning the ductwork. They we're very nice people. The value was good.read more

John & team are a pleasure to work with. I am always recomending him to folks who i know own r/e.read more

Buying or selling, you can't go wrong! Juliet is a great realtor, she goes above and beyond. Our…read morehome buying experience was made super easy and painless, we highly recommend Cavanaugh & Co!! Thanks for everything, From the Laughlins!!!

From the owner: Specializing in leasing, small residential property management and buyer/seller/tenant…read morerepresentation. Representing clients, customers and properties in all of Middlesex County and central Connecticut. Limited coverage available in Hartford, Tolland, New Haven and New London counties.

Have lived in the same HOA in Suffield for 10yrs and Residential Management is by far the worst…read morebusiness to manage our property. Mark Kubera is unprofessional, disrespectful and lacks candor to do his job appropriately. The hide in their office and don't return phone calls. They make fruitless promises to take action on property related issues. Do not hire this company to manage your property

We called back in Feb about the possibility of mold. A person came out and checked and said we had…read morea lot of moisture under our kitchen floor. And he stated there a probably mold in our attic as well due to the roof leaking and out ceilig caving in from the water. COVID hit, and it is understandable that no one came out to check the attic. Summer comes along and busnesses back to normal, nothing has been done yet. it has been 8 months now. Sent a letter the 2nd week of OCt this year. Nothing yet. WE SHOULD HAVE BEEN NOTIFIED OF THE FINDINGS and a copy of the report. Never gave us a courtesy call on this. Called 3 weeks ago about gutters clogged. Nothing done. Had a tree fall and total my car out, notified them about the branch above the one that fell is next. The tree is dead and hollow. Told tree cutters will be here in the fall to cut trees. Now it is the 2nd week of OCT. and nothing. DO not ever buy or rent from these people ever. We are still waiting for a response to everything that was mentioned in the letter that they request for everything.

I've been a business tenant of Udolf Properties for decades and it has been a pleasure on all…read morecounts. My office is charming, and although Covid has restricted my use, whenever there is any problem of any size, it is immediately corrected. Additionally, Robert and his management staff are polite, professional, and always responsive to my requests. It's not easy pleasing everyone - but they try very hard to do so. They have my full endorsement. Dr. Sandra Scantling Farmington, CT. 06032

My handicapped son lived on the Sedgwick Rd apts. He has epilepsy. They decided not to renew his…read morelease due to police activity. The police were called because he was having grandmall seizures and needed medical help.

Only one star for: 1) Mouse in my apartment…read more2) Very thin walls, I hear breath of my neighbors. 3) Noisy neighbors. My neighbor was watching TV loudly until 5 am. 4) Stolen Amazon packages 5) Not-delivered USPS mails, several times, causing huge penalty and loss 6) Turning on/off the fan for heat MANUALLY, I must wake up several times during the night. Leasing office told me turn on the fan and open the window and sleep. 7) If you leave in the second day of month after your lease, you must pay for entire month, NOT prorated, NOT mentioned in lease! 8) VERY very loud music from neighboring buildings!!!! Even at midnight 9) Several polis presences in tower for arrest or investigation 10) One elevator was out-of-order 3 month in Summer, a few days both elevators broken 11) Dangerous neighborhood, I could not go out in nights. 12) HVAC is very old and cannot cool. 13) Hospital in other side of street, a lot of ambulance noise. 14) Boiler noise for 5 months of year, even for high floors.

We had a pleasurable experience living in the building. All the amenities were there under one…read moreroof. Maintenance staff kept up with keeping all the common areas clean. Location is great too. We had to move out of the area because of work but if we go back we will definitely consider renting here again.