Sean Claypool is the owner and acted in bad faith. On April 1, 2017 His crew used a snowblower on my brand new deck (against my wishes) and they ended up damaging parts of the deck. I immediately contacted Sean and notified him of the damage by his crew. He never responded. He did send an invoice for a storm in March, for which I wrote a check and held, waiting to hear back from him. After 3 weeks, he called looking for payment for the prior month's storm (which was 2 days past due) and acknowledged that payment for the April storm during which his crew damaged my deck was not yet due. I told him I had written a check for the March storm, but was hanging onto it until he contacted me about the damage. He told me he had been very busy and not had a chance to respond to my message. Then he proceeded to tell me that unless I pay him for the March storm, he would not make the repairs. He claimed to be reputable and always immediately takes care of any repairs that arise from his crew. He assured me that if I mailed the check, he would come over and take care of the damage caused by his crew. I sent him payment for the March 2017 storm that same day and as expected he never showed up nor contacted me. After two weeks I contacted him again and now he claims that he did not show up even though I had sent payment for the prior month because I now had not paid for the very last storm (the one during which his crew damaged my deck). He refused to come look at the damage his crew did (even though I sent him numerous photos) and he was very rude to me. He sent me numerous text messages ranting and complaining about me. His claim that he would make repairs after payment is disingenuous because he had NO intention of repairing the damage he caused. He never showed up nor contacted me after payment. He is a new business and will surely learn with time that you can not treat clients like that. I have numerous photos of the damages and the photos speak for themselves. The fact that Sean refused to even come look at the damage is indicative of bad faith. I offered to give Sean the last payment (as I had already written the check right after the storm) when he showed up to repair my deck. That is a logical and reasonable expectation. I doubt anyone else would not want their property repaired before final payment is made. After I posted a review of his company online, he started sending me nasty text messages. He also posted a comment to my online review claiming my schedule was difficult. I gave Sean my work schedule at the onset of our agreement and my schedule was generally the same every day. I do have roommates and can not control their schedules. I merely asked Sean to text me in advance to let me know their approximate ETA so I could in turn contact my tenants and ask them to move their vehicles in a timely manner. Sean agreed to this gameplan before the season began so this was not an unexpected request. I was only sent a text notifying me of their approximate ETA on one occasion. All the other storms, I had to contact Sean myself and ask for an approximate time so I could make sure the driveway was readily available for his crew. If I don't know when they are arriving, I can't get the cars moved out of the way. Makes perfect sense to a logical and reasonable person. Seems difficult to someone who is new in business and inexperienced dealing with customers. read more