This company's drivers need safety training. On Tuesday, September 20, 2022 at about 9:10 a.m. one of their buses was driving recklessly south on Route 1 in Alexandria. The bus was weaving in and out of traffic, without a turn signal, at about 40 mph in a 25 zone. It almost hit a motorcyclist near Monroe Bridge with the weaving pattern. I don't know what it was late for, but the company should plan better and train its drivers to operate their vehicles safely. read more

A La Carte has provided excellent transportation services for my executive level clients for the past several years. They have always provided on time, well mannered service at a great rate from airport pick ups to daily transport around the DMV. read more

I use this service all the time. The drivers are always on time and courteous. The drivers were well dressed. No matter what vehicle I order, they are always fully equipped with water, mints, and hand sanitizer. I have used other transportation services and was very skeptical in using this company. I have never been disappointed. Highly recommended! read more

First, let me say that I am giving the following review based on the company's inability to honor a deal they offered. Not based on the service received (which I have not used yet): I have to agree with the previous review by Susan G. I also bought the Living Social deal offered by A La Carte. Per the deal, "...when you pay $24 to visit one or two area wineries chauffeured by the drivers at A la Carte Limousine (a $50 value). You have a selection of tours to pick from, including wineries in areas like Leesburg, Middleburg, and Warrenton before you hop in the mini bus for your three-hour excursion. Or spend your day hopping along Route 9. No matter what you choose, these licensed drivers have been transporting area residents for more than 15 years, and will get you from the West Falls Church Metro Station and back safely..." This would imply that I would have an option to pick one or two wineries from either the Leesburg, Middleburg, Warrenton, or Route 9 areas serviced by A La Carte Limousines. When I went to go book the tour, I was directed to their "How to Redeem Your Voucher" page (which was not available during the purchase) which outlines that I am required to select from only ONE of two pre-selected wineries. I cannot choose a winery in the list of areas offered in the deal. Additionally, the deal said that we would be picked up and dropped off at the West Falls Church Metro Station, however, according to the company's website, most tours will leave from the Reston Town Center. The deal did not specify that pickup at the Reston Town Center was even an option, let alone the majority option. I have not used the voucher yet, so I cannot speak for their service, but if their inconsistency and neglect to honor their offer is any indication, I can only imagine. I am currently asking for a refund. read more

This jerk parked illegally and blocked the entire drop-off area for a daycare. The company is responsible. Drivers should know not to do this. read more

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We reserved a seven passenger SUV for transportation to the Notre Dame v. Navy game at Fed Ex Field. Because of changing circumstances we had to change the reservation several times and each change was mad effortlessly and without any complaint. A brand new black Suburban with a great driver picked us up at the scheduled time and place and delivered us back to the Monaco Hotel after the game safe and sound. Terrific experience. read more

I reserved buses for my wedding, as well as, a black sedan for our get away at the end of the reception. The buses arrived on time to the ceremony (my biggest worry) and guests said they were very clean and comfortable. The driver for the town car at the end of the night was very professional and was waiting for us at the end of our sparkler exit. It couldn't have been more perfect! I would highly recommend A La Carte Limousine!! read more

TERRIBLE!!!! Got quote in writing and they double charged us...very sneaky! Says a lot about this company. There are many more honest limo services or Uber...go elsewhere! read more

I purchased the 5hr tour with a Groupon. The bus seemed nice and my party had a good time, but I feel there could have been some better communication and more to offer in their winery tour package. As some people have mentioned in reviews, the wineries were surprised that a large group of people show up at once, which I noticed with our tour. This is what you basically get with the tour - Transportation, nothing else. If you just want a ride to 3 wineries, then take the wine tour. If you are expecting more, don't waste your money and just dive to the wineries that they visit on your own. read more

I purchased a living social deal that was misleading. It said a chauffered winery deal with A La Carte Limousine. So I expected a limo. It failed to tell you that you would be in a bus with over 20 others. I do not recommend getting this deal. read more

I use A La Carte all of the time for meetings and events for our Board of Directors. They are one of the most reliable vendors I work with - easy to book with, always follow through, never any problems with drivers or directions. I really like having a transportation company I can rely on because it can be one thing that can really go wrong with events. I always get excellent and quick customer service with A La Carte! read more

Horrible expensive service. Dirty car. Driver barely spoke English.

We used Al La Crate to shuttle 150+ wedding guests to and from several locations. It was a bit complicated because one of the locations involved security. They could not have been easier to work with. The drivers were pleasant and the buses were nice. Definitely would use again. read more

This is one of the worst experiences I have ever had with any company. I bought a deal through Living Social to tour one of the wineries in Virginia. They were slow to respond in terms of booking the tour, but I over-looked it, as I was very excited to go. The day of the tour, we arrive at the appointed location and at the time that was given to me in the email when I booked the tour. As it turns out, the bus had left two hours earlier and my boyfriend and I weren't even on the list to go. I called the company and they didn't have any other tours going out that day, so we were going to have to re-schedule. They apologized profusely, offered to reimburse us for the Living Social deal and two free tickets to each of the wineries they service. They also said they would find out what happened and get back to me on Monday. I felt this was more than fair, and was satisifed with their response. This was the last weekend in March Checking in one month later, they never called me back. I have had to email them numerous times, and they finally asked for my address over two weeks ago, to send vouchers as reimbursement for the Living Social deal. Shockingly enough, I still haven't received them, and we're now going on mid-May. I have contacted them yet again, but I am not optimistic. I may as well have flushed my money down the toilet for all the help they have been. Overall, I have been extremely dissatisfied with their service. At best, they seem unreliable, and at worst, they don't care about their customers. Very disappointing experience. read more

I had a terrible experience with this company. I had a reservation via e-mail. When I contacted them to give them my credit card information, they raised the price after obtaining my credit card information. When I pushed back on the price increase, they said that there had been an error and that in fact they did not have a vehicle available for that day. Beware! read more

Wow, I wish we'd read the reviews here before booking our Groupon tour! NOTHING about this "tour" was as advertised, from the initial offer to choose from a stretch limo or party bus (the company changed the wording on the ad after we'd purchased it) to the ability to choose our wineries, to the implication in the ad that you'd be picked up at a mutually amenable location. We ended up on a commuter bus with a driver who was literally watching a movie while driving, who never spoke to us and got irritated when we asked for basic information such as what time we should return to the bus. The wineries were shocked when we arrived, as if the company had not made any prior reservations. Overall, very poor outing, poorer communication, and argumentative staff when we tried to make our plans and get clarification on the details. read more

Hotel Palomar assisted me in arranging a car with A La Carte to pick up my family from the airport. My sister and her daughters were traveling from Australia on their own for the first time. My sister was totally impressed with the excellent service they got. The driver waited at the gate for over 45 mins for them to clear customs. They were taken to their hotel promptly. My niece said "he was SO nice to us". I am very grateful for their excellent service today. read more

This transportation company blew me away. From the first phonecall for pricing with Elias, to confirmation e-mails from Elias and Rick, to our wonderful driver Izzat, the professionalism was 100%. I needed transportation for a wine tour for 25 people and called a number of local transportation companies none of which had prices anywhere near as reasonable as this company. Our schedule for the tour (which I arranged) was very laid back and we didn't have any specific timeframe for arriving or leaving our destinations. Izzat was extremely accommodating and told us he was there for us whenever we were ready. Our last stop of the tour was totally spontaneous and was going to put us over our 6 hour pre-arranged time slot, so I asked Izzat if it would be alright to add one extra hour to our total trip. Again, Izzat was so warm and accommodating and said, "absolutely!" with a big smile. The day following our wine tour I received a bill in my e-mail for the exact agreed upon price per hour (plus the extra hour) which was very nice. Overall a truly wonderful experience. With this kind of exceptional service, a la carte limo will always be my first choice for transportation!! read more

The Living Social deal for a chauffeured wine tour was not honored as advertised. Over the last year, I've repeatedly emailed the company trying to set up a tour as advertised and have been told that either the tour was leaving from Reston Town Center (when West Falls Church was the only advertised location -- adding Reston Town Center then limits the company's ability to go to varying vineyards and also limits the available days to go on the tour) or that I couldn't choose which winery we can go to and we can only go to one, not two. Here's an excerpt from the deal promotion: "You have a selection of tours to pick from, including wineries in areas like Leesburg, Middleburg, and Warrenton before you hop in the mini bus for your three-hour excursion. Or spend your day hopping along Route 9. No matter what you choose..." The company offered few options leaving from West Falls Church, and when they do, you can't choose anything about the tour -- they limit the tour to only one winery -- of their choosing -- and there is certainly no option to "hop along Route 9." The fact that the customer has no choice in the locations makes this deal worthless, especially when they choose to go to one winery that you do not wish to go to. On top of everything, the company has offered vague and incomplete responses -- bordering on rude -- to email inquiries, requiring me to send multiple emails to get answers asked in the first email, and has been generally unpleasant to deal with. read more