So disappointed. In the beginning every encounter with the staff was pleasant. However when I went…read morereturn my third NS system that did not work, a man walked in name Nelson, clearly already angry about something previously and was aggressive, calling me a liar, saying I was mean to all his staff and rude, staying I'm trying to get over on him. I was so appalled when I specifically said the staff was sweet and pleasant. I informed him he must have me confused with someone else and story lines intertwined. He was loud, infantile, extremely unprofessional. When I asked him for store credit, he continued to say I did not pay 120 when I absolutely did. He, like a child goes show me then, I said I will, I will return with the bank statement, he continues go I'll wait and when I said I could not at that moment because I do not have my phone on me, he sarcastically goes how convenient! - I was disgusted and stated I'm no longer discussing this with you because you are clearly immature and acting very infantile and I do hope you grow. He continued with sarcasm and not completing out my store credit, I repeatedly said, please just get me store credit thank you, again and again until finally I stopped him and said, Can You Stop?! Gesh! I said im no longer discussing this with you, you clearly do not know how to be professional. Again- all in front of my child. He finally goes, we need the controllers back, which I am very confused about since I purchased the controllers with the original purchase. Needless to say I'm disgusted by this "mans" behavior, and has for the staff, with whom he goes to me " so your saying they are lying?" I said im saying you are wrong, I would never treat staff that way I praised her and said she was a sweetheart, same with the gentleman that originally helped me. And for clarity I was asked when did you speak to someone, I said I believe a day ago or a few days ago, thats when I was called a liar and everything else.
Again, not sure if he himself was having a bad day but it was completely unnecessary to come at me with so much aggression without any communication. An if the staff lied on me, which I can not believe, I'm disgusted even further. An I'm sure if the stores have a camera in progress it will show I was not rude ,if anything laughing and excited with staff.
