It has been over one year with Top Line Pest Control, and a series of frustrations is what…read moremotivated this review. First, we still have mice and rats. After one year, they are not gone. This is after multiple box refills. Second, the communication is terrible. Sometimes, they do not reply. If you make an appointment, they arrive late. Or, they try to show up at a random time by only giving 20 minutes notice, and then if you are not available, say it is your fault for not answering the phone (in the middle of a weekday / work day). Once it took me over a month to schedule an appointment. Third, at the start of the service, they described that the rodents would eat the poison, then go far away from the property to die. This has not been true, and I have had to dispose of many dead mice and rats. To be honest, I wouldn't mind, because Top Line cannot control where they die. Still, it was either a lie from the outset, or a lack of knowledge on their part, about what would happen when the mice and rats consume the poison. Fourth, what has annoyed most, is that a rat died INSIDE one of the boxes. I asked them to please come and remove it because I physically cannot open the box myself without the key. They said it will cost me $75 for a service charge. After I have already paid them well over $1000 over the course of the past year, and would likely, at this rate, continue paying them for many more box refills. The principle of this is infuriating. They have a key to unlock a box and will only bring it if I pay them, otherwise I have to live with a dead rat on my property?
