One of my biggest pet peeves is communication. As a service company I haven't had any problems in terms of calling them out when we need them to have our backs and have some extra man power needed for various pest control services on behalf of many of our clients. My struggle with them has always been communicating with the receptionist. As a maintenance manager of these clients communicating has always been a struggle. The problem isn't that the ladies on the phone can't or won't answer my questions but simply how they answer the questions. I know that it is super busy being a large firm which I appreciate and understand but they're more insistent on getting you off the phone in 30 seconds than actually listing to you. There has been numerous occasions, specifically with someone by the name of Rita, who always answers the question before I finish and often the answer she gives has nothing to do with my initial question. By not listening to me she has wasted both our time instead of taking the minute to hear the full question. This was a battle with her on the last call I had. We inherited a new portfolio and I required some up to date information but felt that Rita wasn't interested in helping me sort out my questions. On top of her not allowing me to finish she would talk over me in full sentences while I was talking. Speaking at the same time is very unprofessional. Again, when it comes to service calls I've never had any on site problems with these guy, however, their administration department loses points with me. In fact I've debating even reviewing their administration department, however, after the 6 interaction I was compelled to. The first few times I shrugged it off as a bad day but after the 6th it is beyond a bad day. Either they're severely overwhelmed and need more staff or their staff needs more customer service training, especially when it comes to active listening. read more