Fantastic service from a small family owned travel business who knows a thing or two about travel…read more Highly recommend.

Mainline vacations is a smaller travel agency that boasts helping you plan a luxury vacation. Like…read moremost travel agencies, they also state that there are incentives and benefits they can give you by booking with them instead of booking directly with a large company. We made a large group reservation of 23 people through this company for a Royal Caribbean cruise for my fathers 50th birthday. I can honestly say that it was hands down the worst customer service I've ever received. Honestly if I could give them no stars I would. Yes my family had a lot of questions because it was the first cruise for many of them. But from the beginning we were greeted with attitude, condescension, and disdain. Jane (our travel agent) frequently mixed up paper work, sending information to the wrong houses and just throwing packets together with missing documents. Outside of calling to ask questions, which shouldn't be a problem, I never did anything annoying but I personally was always treated like a burden. My aunt and I wanted upgrades for our rooms since the prices had went down and Jane could not stress enough how annoyed she was by the process. And although we were very pleased with the upgrades, she failed to mention to us BEFOREHAND that it would mean losing the room credits we were given by Royal Caribbean, as well as being kicked out of our group reservation. Without this information, we obviously weren't able to make an informed decision and put my father in jeopardy of getting a room comp, which is the birthday gift we were all hoping for. But what really prompted me to write this review was that when I called to ask some clarifying questions a week before the cruise (I still hadn't found out where my room was for example, I didn't know where the itinerary for the cruise was, and all of my family were not eating together, though we explicitly asked that we could be) and get everything settled, before I could even begin to ask a question or state my concerns, the "manager" Craig, began to raise his voice at me. He was extremely aggressive and defensive, stating that the travel agent would not be "spending anymore time with this", that "Jane had bent over backwards for 'you people'" and finally...the best part...that "next time, you should call someone else because we don't want the business". He didn't listen to me and kept asking Jane, WHILE I WAS ON THE PHONE, questions, in an attempt to prove that I was wrong to call and complain at all. To be clear, I have no doubt in my mind that Craig is not a manager because his professionalism leaves much to be desired. This is my very first yelp review. That's how important this is to me. They have our money now, we are going on the cruise and we can't do anything to change the fact that we actually lost benefits versus gaining them with this travel agency. I just wanted to provide an informative review, especially since there are none for this company, to illuminate their business practices.

I was accustomed to make my own reservations until I found Chester County Travel Agency. Going…read moreforward they will be my go to for trip planning. They are knowledgeable, have great customer service and provide excellent value for service. Do not hesitate to check them out when planning your next trip!

Their service is second to none. Gretchen and Sherrie take care of everything, every little detail,…read moreso you don't have to. Love working with them every time my wife and I plan a trip.

Heather got me a great deal on a flight from Philly to LA! It would've been impossible for me to…read moreget that deal on my own. And the best part is, she doesn't charge a fee for commission. Thanks Heather!

Perfect service. Uber/Lyft might have been cheaper but I didn't have a smartphone to use one of…read morethose. As I understand it, there are no taxi companies in this part of PA. So I called a few days ahead and spoke to Millennium and got a price for a car from the Coatesville Train Sta to a residential address in Coatesville about 5 miles away. I called a few times to get info and ultimately to reserve and each time my call was answered right away. I texted the day prior to my reservation to confirm and got a confirmation text back right away. On the day of my reservation, I received a call from the driver 5 to 10 minutes ahead of the scheduled p.u. time saying he was available whenever I was ready. Nice vehicle, super nice, reserved, and professional driver, perfect short trip. All went as expected and couldn't have been better.

Although I never met Judy or Maria in person, they are my go to people for vacations. Very…read moreknowledgeable about resorts in Mexico and the Caribbean. I just returned from a vacation resort in the Dominican Republic that they suggested. Once again, they were spot on. Beautiful resort at a great price. They were able to share first hand information, as they have visited the resort. In addition, we always manage an upgrade when we book through them. They take care of all the details. Thanks Judy and Maria!

Just came back from great trip. Everything went perfect. Thank you again guys…read more P.S. I don't know why yelp hides my reviews. Looks like someone manually flagging them??? Anyways... This guys are good at what they do.

Just returned from Puerto Rico and encountered a few hiccups. I called and it was all handled…read moreimmediately byMaureen. Issues resolved and trip continued to be great!

We have used Buker fir the past 20 years. They are the best in customer service and flexibility…read more Highly recommended for weddings, funerals, proms, and getting to the airport on time!!

DO NOT RENT THIS LIMO COMPANY... I PAID THEM IN CASH, THEY STILL RAN MY CARD. This then over…read moredrafted my account and I didn't have access to funds for over 5 days because they ran it on the Friday before a holiday. When I called and spoke with the office manager, who is also the owner- NANCY.... she told me that she had voided the transaction. HOWEVER- that can take 3- 5 days to show back up in the account. They never would have told me that I had been double charged- if I didn't catch it. They refused to refund my money or compensate me for the time that I was inconvenienced. She instead, blamed it on my bank for not releasing the funds. When I explained to her that it was her fault for running the charge- she then hung up on me and will not answer any of my phone calls. This is the poorest customer service experience of my life- they have my money, and I have had nothing but trouble since dealing with them