Outstanding Company Call back was promptly returned within a…read morefew hours, set time to come to house , on time, pleasant, quality of work was outstanding, repaired my fireplace, I would highly recommended Fireplace Guys Great job

Definitely would NOT RECOMMEND these guys! They charged $400 to clean the glass and check the…read moreembers. Didn't clean the equipment or 'service' anything.

I love going in there. They have always been very nice and extremely helpful. We have purchased…read morenumerous items and will continue to go back. I would totally recommend anyone to go there. They really know what they are doing.

The advise and installation of the glass fireplace screen were flawless…read more I highly recommend this provider.

I couldn't be happier with my experience with John DeVito Gas Fireplace Repair! I had another…read morecompany come out to look at my fireplace, and they couldn't figure out what was wrong. They told me I needed a new one but then Alex came out, and he was incredible! He knew almost immediately what the problem was, had the necessary parts right in his truck, and had my fireplace up and running in about 30 minutes. My 15-year-old fireplace is working like new again! Both John and Alex were knowledgeable, professional, and clearly know their stuff. After dealing with another company that couldn't fix the problem, I was so impressed with how quickly and confidently Alex diagnosed and repaired it and they were so reasonably priced. If I could give more than 5 stars, I absolutely would. I highly recommend them!

Warm & Professional…read more Excellent experience from beginning to end with John and Alex. They are very easy to work with and very knowledgeable. They diagnose problems quickly. I learned a lot about the fireplace and would highly recommend them. I also run a fireplace showroom in Haverhill and they have been satisfying my customers for many years. Keep up the great work gentlemen. Much appreciation for the both of you KAT

Easy to set up an appointment with. Workers arrived on time and did professional job. A follow up…read morereport was sent to us by email. Will use their service again in the future. Thanks.

The manager, Greg, was great! I found him polite, clear and responsive- and prompt in his…read morecommunication when answering my many inquiries while we narrowed down our choice. Ultimately, we chose the Escape 35. It's beautiful and toasty. We used our own contractors for gas lines and electric which was the only glitch in the process, but I worked through it and we love our new insert.

This company is the most wonderful and amazing group of people. They were really concerned about…read morewhy our furnace wasn't working. After spending a long time on the phone with Bruce on a Sunday, he came out on Monday after all his other work and tried to solve the problem. Stupid furnace decided to work perfectly when he arrived so the mystery goes on but so will my relationship with these lovely compassionate people. Honest, thoughtful, and kind are qualities rare in today's business world but not with New England Gas Systems. They are wonderful. Do not hesitate to call them. They will be our go to company from now on.

Lost gas hit air furnace last Sunday afternoon. Called this company and a human being answered. I…read morewas told he would contact on call tech who would get back to me. Heard from tech and he was at house within the hour. Diagnosed problem and advised the part wouldn't be available on Sunday. The part was difficult to chase down as it had to be ordered. The tech kept us in the loop daily and the part arrived for early Wednesday morning replacement. This company was professional,reasonably priced and maintained contact. I highly recommend them.

I had been looking to replace an old Vermont Castings freestanding fireplace and had done research…read moreon various brands. Do you think I could even get a return phone call or email from Boston/Cambridge area stores? The answer is NO. I emailed Chelmsford Fireplace to ask which models of Valor, Jotul, and Rais they had on the showroom floor. I had a clearly written returned email in ten minutes. I went up to Chelmsford and purchased a Valor stove within 15 minutes of arrival on a Saturday, and it was installed the following Friday. I knew this was a quality place as i entered the store. The store was crowded with customers, it was clean and organized, and the staff were attentive and knowledgeable. This is completely the opposite situation that I have found at other stores. If you want to speak to someone who knows their business and products, take that 30 minute ride up from Boston. I promise, it will be worth it. Since I am located in Somerville I am out of their installation area. No problem, they have The Fireplace Guys LLC out of Malden do their Boston installations. The installation was executed perfectly and complete in four hours. A fantastic overall experience.

My husband and I live in NH and we have purchased two Mendota gas fireplaces from Chelmsford…read moreFireplace Center. The sales department was very helpful however the service department is unable to service NH fireplaces. The service department is not able to answer calls so you do have to wait for a return call. I had called and had to wait days only to hear that they never got my message. I did call the owner, Corey, who called me back and heard my concerns around the service department communication. I will say that every person that CFC has been sent to my house was courteous and knowledgeable however getting in touch with them to schedule a visit was more effort than expected.

When your chimney sweep arrives dressed like Bert, complete with a British accent, it doesn't get…read moremuch better - or does it? When a service provider arrives exactly on time, lays out drop clothes from the door to the fireplace to keep things clean, efficiently does his job at a fair price and is honest, you earn five stars! Highly recommend!!!

They never came back and finished my job. I was very disappointed in them because they were so…read morenice

Adam came by today to take a look at our wood stove and give it a cleaning. He was quick,…read moreaffordable, and was able to squeeze me in without months notice. Will absolutely use the Country Sweep again.

Adam showed up exactly on time, with all of his tools, including Covid-19 PPE. He was thorough,…read moreprecise, and very efficient. His price was extremely reasonable. I would recommend Adam Richardson of The Country Sweep to any responsible homeowner. Carol, Ipswich

I purchased a Piazetta pellet stove from home and hearth. Very happy with the stove and the service…read morereceived. They have been very helpful with all our warranty items too. The high-efficiency Piazetta Monia stove cut our winter heating costs by two thirds. Well worth it.

Kevin is very knowledgeable and provides a friendly, no pressure service. His guys did a great job…read moreinstalling our stove insert and would highly recommend their services!

John Walsh of The Chimney Company is a modern day "Old World Craftsman"…read more He just completed the restoration of two of my 1890 chimneys to perfection. As well as the demolition and removal of the tallest and most intricate of one of my three century old chimneys. Working in 90 to 100 degree temperatures, 30 and 40 feet off the ground with care and precision over the course of several weeks is a skill to be commended. It took me interviewing 15 masons to find Mr. Walsh. ----- Those 14 others who did not get the project were for the most part either poor business persons. And/or too lazy or uninterested or lacked mindfulness to submit proposals. Too lazy to climb up on the roof to view the project. Or too unimpressive, unknowledgable or too uncommunicative to trust with the value and integrity of my century old structure. Mr. Walsh and his associates arrived every single day at the crack of dawn. Worked in a concise, conscience and orderly fashion. At the conclusion of each day's tasks Mr. Walsh and his team organized every bit of their equipment. Folded and neatly stored ladders and the like carefully and compactly in the smallest, most indiscreet area of my driveway. Scaffolding and staging were adequately secured and well marked with neon warnings to avoid the slightest possibility of collisions occurring by pass-by tenant parking. His price was fair, his communications EXCELLENT, his contract accurate, his work most favorable. Would I recommend him? I would endorse him with the highest of praise. If you value your home, your property, your sanity and need a mason........ Mr. John Walsh of The Chimney Company is your man ! ! ! Rain or shine he kept me informed about his arrival times, schedules and activities. His diligent communications enabled me to keep my tenants informed about parking routines that were being interrupted. He and his team covered sensitive areas of our landscaping and caused the absolute minimum damage to our property. We might have 2 crushed plantings after three weeks of heavy duty staging living amongst our garden.

We highly recommend The Chimney Company. John did an inspection, free of charge, and fully…read moreexplained the work needed to repair the cracked bricks on the outside of our fireplace. He inspected the interior as well to properly assess what was needed for us to safely use our fireplace. John & Chris did an outstanding job! We are very impressed with the quality of their work! We will definitely call them again for all our fireplace needs!