It really saddens me to write such a terrible review since we had such hopes that this would be the Vet for our parrot. We made an appointment weeks ago for our African Grey to receive an annual exam, nail and beak trim. Upon our arrival on 9/24, Dr Peacock indicated we would need to return the next day since it was their policy to use anesthesia during trim procedures and the surgery room was completely booked. The front desk failed to mention this during the initial appointment. So, they asked us to drop him off at 8am the next day when they could work him into the surgery schedule, conduct the annual exam (more thorough - she said - while he was under anesthesia), and they would call us when he was ready. When we arrived to pick him up we were asked to make payment, which was fine. However, we were essentially dismissed after payment was made; but noticing that a $55 exam fee was charged, we asked to see the Vet for the exam results. Their response: "Dr Peacock is not in the office and the exam was not completed." They proceeded to make an attempt to have us return another time for an exam and the male Vet (don't know his name) came to the waiting room and indicated that our parrot would need to be under anesthesia again for the exam. "ABSOLUTELY NOT!" They also continued to place blame everything on a "miscommunication". Very unprofessional. Additionally, they did not make an attempt to refund the $55 exam fee until I asked. This Vet clinic has completely lost my trust and respect. They are anything but "A Caring Vet". read more

Came in here about a year ago with a newly adopted dog. The wait time was ridiculous (45 min) and when the vet finally saw me he did not apologize and then was in a rush. He told me my dog's weight was "perfect" and I stupidly trusted him even though her bones were protruding. She used to wolf down her meals, and it makes me incredibly angry when I realize that she was hungry (she eats super slowly now). I would have given her more food had I realized she had a serious amount of weight to gain-- about 15 pounds, which is a lot for a lab/Aussie mix. The worst was when they told me I'd have to come in for a free heartworm test another day because they were too busy. That was fine, but now looking back I don't see why they couldn't have spared ten minutes instead of making me drive back. When I came in, I told the receptionist what I was there for and then she came out with an injection. I asked her, "Uh, is that the test?" She looked at the computer and then said, "Oh I'm so sorry, it's right here in front of me!" There were about three people helping while I gave my dog treats to distract her. I noticed they also gave her a shot but again, ignorantly thought it was part of the heartworm test since I had just told the receptionist twice that was what I was there for. When it was over, she walked back to the computer and told me it would be $70+. I told her I was told it would be free and she told me that the test was free but that the proheart injection was $70. I told her I did not ask for that and didn't know they had given it to her and she told me she could give me 10% off. I said no, they told me it would be free. She said the absolute best they could do would be 15% off. I said no, they told me it would be free. I was not about to pay for their mistake. Finally, she embarrassedly told me I could go, but I was still irritated that they could make such a big mistake. I never went back, and have received far better care at literally every vet I've ever been to since (vaccinations at Petco, free checkup at Petsmart, finding a new regular vet in Timpanogos, etc.) The only reason I'm giving them two stars and not one is because they were all very friendly, but friendly won't help your pet. read more

My cat, whom I had become ridiculously attached to whom I loved DEARLY with all my heart and couldn't imagine living without, very suddenly came down with parvo. We found him in a pool of blood emanating from his behind, I called almost hysterical asking what it could be and they insisted I bring him in because they had no idea. Apparently rectal bleeding is a dead give away for parvo! Seems like they could've just said that over the phone. Anyway, I bring him in and I'm very visibly shaken on the verge of tears and after the staff finished a lengthy conversation they finally took him in. I was desperate for good news, some reassurance, some hope, COMFORT? I got none of that. Best case scenario I figure it costs a reasonable amount of money for them to give my poor cat some medicine and I leave assured he'll pull through. I left today with a traumatic experience to scar me forever, and minus 150$. Note- NOT with my cat, who died before his time when he could've been saved. The vet said parvo requires a great deal of time and a lot of money, they tried to make me pay 400$ before telling me my cats condition looked very bleak and I should have him put down instead. Did I mention just to be present while they kill your pet will cost you an extra 40$? So if you have a pet whose in less than perfect condition, and you'd like to throw 140$ away, just walk in (that'll be 40 bucks) and tell them to put your pet down. That alone costs 100$. My husband distinctly warned me that a vets office is a a business and not a place to fix your pets, he was tragically correct in this case. To sum up, they broke the bank and my heart. read more

We've been going here for our dog for the past 6-7 months. The staff is very friendly and nice. They have taken good care of our dog. However, they only ever seem to have one vet working so it takes a really long time to have anything happen, unless it's vaccinations which they do right in the waiting area most of the time. So be sure to plan accordingly read more

I hate taking my cat to the vet... It has always left me with the worst feeling. My cat wasn't feeling well so I decided to try A Caring Vet out. They were able to get us in the next day and I will never go anywhere else. The vet and his nurse were very attentive, listened to all my concerns, and we're very loving to my cat. They started out by feeding him treats and lunch meat to ensure he felt comfortable before they started taking his temperature, etc. The trip was painless and we will definitely be returning read more

After searching the state high and low for an experienced pig vet, I found A Caring Vet. My pig needed his hooves trimmed and for those of you that know pigs, they are stubborn and easy to kill with injectable sedatives. Isoflurane gas is the best method of mild anesthesia. They mentioned to me they wanted to give him a shot upon arrival that consisted of 3 drugs mixed in one described as a "cocktail" and I asked which drugs were mixed on 3 separate times with no definate answer. There are a few drugs that if given to pigs are deadly, one being Ketamine. The last time I asked what the drugs were, Tracey was extremely ignorant about the question and stated she could not tell me. Well, I REFUSE to take by beloved animal to a vet the will not discuss the drugs being administered, especially on such a delicate patient. I was told that the vet likes to meet his patients beforehand to get an idea of the needs, history and problems but that is unrealistic given that I live in Layton. Again, Tracey seemed agitated that I cannot just load a 180 lb. pig into my vehicle for an hour drive that is already going to be extremely stressful on him just for a "meet and greet". I wrote out a mini autobiography on my baby and attached pictures to show hoof growth, diet/supplements, his weight and every possible valid issue I could think of a week ahead of my scheduled appointment to better assist the vet. I have only called this clinic on 2 separate occasions prior to this and when I called the same day after emailing my pet history document, I immediately apologized for being a bother to the clinic in which Tracey gave no response. No friendly brush off or reassurance I chose the right vet, or to acknowledge my previously stated anxiety, no friendliness what so ever. I have had numerous accidental deaths due to lack of experience/knowledge, overlooked issues and pure ignorance with numerous vets in the past so when it comes to my pig, once again, an animal that is incredibly easy to kill if not in the right care, I was hoping for some kind of "Caring" or compassionate voice on the other end before forcing my pig into a crate to drive at least one hour away and then be given an injectable sedative and have a procedure that could ultimately kill him anyways due to cardiovascular and respiratory depression due to the Isoflurane gas. No matter the experience of the vet or the technicians, if the vet clinics front office shows an unfriendly, ignorant and unwillingness to provide professional care such as Tracey, this clinic will never touch any of my animals nor will I recommend them. I have learned to take such actions as a warning. My apologies for taking my business elsewhere but your front desk clerk is a snot. read more

"Caring" is not the word I would use when describing this vet. My visit took 1.5 hours, for a simple check, an unsure diagnosis, a prescription that I couldn't fill, so I ended up with no medicine for my pet over a holiday weekend. I left multiple messages, and received no return phone calls. I spoke with a person once, who assured me they would call me back once they got more antibiotics in stock, and they never did. I had a sick pet with no medicine, and this vet didn't "care" enough to help or try and resolve the situation. I would never give them my business again. read more

I've been going to this vet since he first started out and I have to say that he has improved immensely. He truly is "a caring vet" and it is obvious that he cares about animals and so does his staff. He's also a competent, skilled vet. That being said, I had to take away one star simply due to the fact that his lack of experience is in running an office. There is no designated receptionist and wait times are at least 45 minutes or more. So if he would just get that down to a better process I would give him 5 stars instead. read more

Wish I could give 0 stars. Scheduled an appointment for my dog to be neutered, drove an hour from SLC to Lindon to have it done and when I showed up they said my appointment was never scheduled. We asked for anything to be done to rectify the situation and they blamed us for it, told us we had actually scheduled it on the wrong day (even though this was the only day I had off all week and I know I NEVER said any other day) and said it wasn't their fault at all. Even though it was "scheduled" on the wrong day and we "missed" the appointment they never tried to contact anyone. No calls, texts, emails, NOTHING. I've worked in customer service for 7 years and I'm not one to leave reviews, especially bad ones, but this is deserved. Terrible customer service. If you mess up, own up to it and rectify the situation, don't put the blame on the customer. Gladly taking my pups to a different vet and you should too! read more

We adopted a senior dog from the humane society of Utah and when we did so they gave us a free vet visit to A Caring Vet. We had fostered this dog for 2 weeks prior and had fallen in love. He went running and hiking with us and was in amazing shape, especially considering his age. After the adoption was finalized I dutifully took him into the vet for the once over. Dr Hansen looked him over and told me that likely 5 of my dog's teeth would need to be pulled and that he had such horrible arthritis that he would need to be on both prescription food and aggressive painkillers (which conveniently could only be purchased at his office to the tune of almost $200 a month). I had not seen any of these problems in this dog in the time I had known him so I took him to another vet for a second opinion. The new vet said "he just needs a teeth cleaning and his joints seem in great shape, but just be sure to keep him active." Needless to say the new vet is our only vet. Dr. Hansen's office seemed to be more concerned with the money than the actual health of the animals as he tried to sell me on unnecessary procedures and medications that would have only hurt my dog. read more

Wow! I'm blown away by the staff here at A Caring Vet. They are amazing at treating my dogs as if they were their own, and making the owner feel at ease. I was previously at another vet in Orem and the vet there said that my 5 month old puppy had allergies. Apparently puppies under the age of 1 can't even develop allergies. They even gave her a shot of an allergy med that I found out later is not even recommended for dogs under one especially when they don't have allergies to begin with. After spending well over a thousand dollars on meds and check ups for the allergies my dog supposedly had, I decided to try out this place. Right off the bat this vet gave me meds necessary to fight the mange, and my girl has been completely mange free since. Also my dog was extremely scared of the vet because of previous experiences and would take to peeing all over the place while getting checked. Dr. Hansen really used a caring hand with both of my dogs and cat and has helped them work past their fear issues. I have never seen my dogs at ease while getting checked. Not only did he help cure my dog but he helped me with her behavior problems. I could go on forever about my amazing experiences here but I will just cut to the chase. I would definitely recommend Dr Hansen and his amazing staff to anyone looking for not just a good vet but an outstanding one. Here it seems like they actually care about your animals like they are their own pets. They do a great job, and I'm happy to say that I have found the right place for us. read more