The owner was very unprofessional. After giving me a quote, I paid a deposit and was excited to see the project move forward. Kathy gave me a general time frame of completion. I had a few questions about the original sketch and needed more information for my HOA. Kathy was very slow to respond. When she did respond, her answers were vague. The time frame for starting my project was growing close and no update on start date was given. Finally, I wrote her an email outlining all of my concerns and things I needed clarifying. Instead of taking the time to respond to me, she told me she would just return my money and did not feel we worked the same way. I completely understand that every client and every business are not the right fit. However, Kathy never took the time to explain how she worked or what my expectations of her should be. Instead, she had several thousand dollars of mine, was slow to respond, had not given me a start date, and generally was doing nothing to build confidence in her trustworthiness. After receiving her email, I immediately tried calling her as I felt she was misunderstanding my email communications. I left her a polite phone message and followed up with an email. She never called me back. I proceeded to leave several more messages but never received a response. After about a week, she did mail me a check for the full amount but never had the decency to return my phone calls. My experience with A Boulder Gardener was one of the worst experiences I have ever had with a business. read more