Service was comprehensive and very cost effective! I will definitely keep him in mind for future…read moreissues.

From the owner: Looking for work. Cheaper price better quality. I have automotive degree, ASE certified, worked at…read moremany shops in the area. Trained at dealerships. Been in the field for 10 years.

Very impressed with the professionalism of the owner. Quickly diagnosed the problem with my 2015…read moreBMW. Fixed it on time and on estimate. Highly recommend for skill and customer service.

Proper mechanics, Will diagnose and fix the correct part not just replace whole systems. It was…read morejust a switch, albeit and expensive switch at $500 plus labour but many thousands cheaper than a new transmission on my Porsche Cayman. They have earned my trust what more can I say. Thanks

Did me a solid just moments after smashing my front fender into a Carrboro loading dock. Rolled in…read morethere, fixed in 90 min, $200 worth every penny.

My vehicle after a diagnosis was misdiagnosed and I was told I needed a tune up to fix my problem…read more($900). After the tune up did not fix the issue, I was told my throttle body and MAP sensor needed to be replaced ($900). When they realized that didn't fix the issue, the told me I needed a new engine or to replace the cylinder head (quoted at $6,000+). At this point I told them to not do any further work and I went to retrieve my vehicle. At the time I went to get my car, I asked for them to show me my throttle body that was damaged, initially they were unable to show me the damage because they did not have it in their possession anymore and that NAPA auto parts store had it because it had a core charge on it. Well I went over to NAPA to ask if their new throttle body had a core charge and they told me there was no core charge on new throttle bodies only on refurbished ones. When I went back over to Al's Garage to ask to have the throttle body replacement chargers removed, they had no issue taking it off my bill but also "my" old throttle body magically reappeared and they put the old one back on my car. Well, I took my vehicle to get another diagnosed by 3 different mechanics, one being the actual Jeep dealership. All 3 mechanics came up with the same diagnosis and were unsure why they would do a tune up for my issue I was having. Other mechanics I spoke with as well, said in the situation if they provided me with a misdiagnosis and the problem wasn't fixed from their diagnosis they wouldn't keep charging me more to "test and check". I reached out to Al's Garage over the phone and spoke to a representative who had a very recognizable voice due to his accent. I asked if a manager was in while on the phone, and he said he did not know. I then asked if he knew who the owner was and again did not know. I then decided to return in person to speak with someone to find a resolution, the same guy who answered the phone, who referred to himself as Jerry, was there again. I explained the situation again, and he refused to work with me to find a resolution. I then asked for a business card and he refused to provide one and was initially reluctant to provide the name of the owner of the shop. It's unfortunate this situation is needing to come to this, but shops like this need to be put out of business to stop giving a bad rep for all the great mechanics and shops who are willing to do the right thing and not take advantage of costumers.

My wheel had been making a dreadful sound that was getting progressively worse. Think of a…read more"womwomwomwomwom" from my wheel bay, which increased in speed along with my vehicle's speed. I could've sworn it was the front left and had thought that tire looked the worst out of the four tires, but the people at Lloyd were honest in informing me that it was actually the front right side! They replaced that tire and the sound is gone, effectively ridding me of my driving anxiety. They could've just replaced the left tire like I had initially asked and let me continue experiencing the issue, but they let me know exactly what the problem was. Chris was also very kind + patient when I had quite a few questions. I will be returning soon to get the other tire replaced!

While I did initially appreciate how quick the inspection was, I am now realizing why it was so…read morefast. Currently sitting at another mechanics because my brakes and rotors are in horrible shape. They neglected looking at my brakes which would have been nice to know that they aren't in usable shape.

Used these guys for years; they are always able and willing to give a clear explanation for the…read morework done. My last car got to 270k; they worked with me to keep her going, understanding I was balancing between being safe and saving for the next vehicle. My new car is there today. I feel confident we can get this one to 250k+!

We too were loyal to Passport Motors until having our car towed there and they tried to take…read moreadvantage of the situation. Quoted a fuel pump repair $300 over fair market value. They said the fuel pump was $400 - online retail price was $68-115. I called two other garages within 1 mile, had the car towed a second time and still saved money. Yes, they were our go to place because they seemed fair and honest until today. My advice - get competitive quotes if you do intend to deal with them.

I was visiting from out of town when my tire pressure indicator light came on. I went to Chapel…read moreHill Tire Dobbins Road and planned on spending the morning there. Everyone I encountered were wonderful! The gentleman that checked me in got me right back to one of the mechanics. They took care of everything in less than 30 minutes without an appointment. The customer service was top notch and I would give 6 stars if I could. Highly recommend !

I hate to have to leave a bad review as the employees I interacted with were both very friendly. My…read moreinteraction with them leads me to believe that the deceptive business practices I (and apparently others) encountered come from higher up. I can only assume that a business that takes advantage of it's customers takes advantage of it's employees in whatever ways it can also. My specific case: I had a screw in my tire. It is a relatively new tire with plenty of tread left and the screw had planted itself between the tread, not in the sidewall. When I took it in just before closing the person working the counter said they could plug it for me no problem if I left it overnight, and wouldn't even charge me for it. "Too kind! Thank you" I said, thinking that is how you generate loyal customers. The next day I had a message saying that they couldn't repair the tire. I called them up and they said something about the angle of the puncture, it sounded half baked. The person on the phone didn't sound completely convinced themselves and like they had a script for the "Snap Financing" they should try to steer me towards to pay for two new tires (so they'd wear evenly). After politely declining to buy new tires from them they were willing to re-inflate my damaged one so I could drive away. when I took it to another local shop today they were able to plug it no problem. I even asked if there was anything unusual or any reason at all they might have suggested I get new tires. The guy who did fix it basically said "If I wanted you to spend $500 you didn't need to today I could have tried lying to you too." in actuality he just said "Nope, it was a simple plug." Two stars for friendly employees who hopefully find something better when this place hopefully goes under, like it deserves to in my estimation.

I have NEVER had such a positive experience involving automotive repair. This shop got our car in…read moreon the day of appointment, e-mailed us a full detailed estimate before proceeding with the work, and when it was time to pick the car up, there were zero surprises! Prices were good, service was good, staff was friendly, really you can't ask for more!

Hi Yelp. Tried to support a small business. Mistake. Hope they don't get upset, waste half my work…read moreday, get mad over nothing, melt down, and break my car (again). *shrug* Never trust mechanics who refuse to explain their work. The only things they respect less than their profession are their customers. There's a reason a nearby spot told me they stopped giving Yeargan's the time of day. They act like guilty pre-teens who got caught cheating on a test if you ask them something. Dig other reviews here. There's a pattern. Short: Something went funny with my car when it was serviced. Their attitude during follow-up was "Yeah? Drink bleach." Then came the theatrics. Paid $200 to watch some guy freak out and wag the dog. Issue left unaddressed. Long: Got something done. Cool. They noted several issues, but I was already handling those through insurance (was waiting on two checks). Paid, drove home. Lightly touched a door handle. Couldn't get out. Hadn't touched it since leaving the car with them. Cable busted under their watch. Yeargan's lost it when I tried to discuss it the next week. Everything fine on voicemail, but when I went in, it was "$800 for this mysterious issue we *totally* did not cause, jerk!" Owner(?) came unglued and grew cartoonishly condescending when I pointed out they were the last people to use the door, and that I knew how cables break due to my job. You're a tech, sure, but I didn't toss my engineering experience when I walked inside. Yeargan's dived into desperate, scammy evasiveness. They didn't clarify the issue, explain policy, or introduce me to who worked on it. "We got out of it a bunch of times" was pretty much it. Didn't buy the glib take. Suddenly, they were aristocrats, acting like I dropped cash, left, trashed my door, and then sucked up their precious internet browsing time with my unwashed problems. The Nick Cage House of Reactionary Auto Repair and Trying to Scare 20-Year-Olds. Could've said, "Here's what we saw." Instead, Yeargan's demanded nearly a grand for a basic repair, which wasn't needed before I visited, and went full rage-clown. Embarrassing. Worked when I dropped it off, and you used it last... as you said ... so... Discount Occam's Razor for a second. The narrative would read, "Nah, some linebacker Conan'ing this handle around didn't bust it; the disabled person with a bum hand severed this threaded cable, yet didn't hear anything in a silent environment. Or micro-sized ninjas did it. Or Bigfoot. Anyway, we want $800 for this menial job." Sniff test: Failed. Where there's smoke, there's fire. Plausible deniability? Okay, but if you're certain? Explain it. I paid for expertise, yes? You already took the green. Back it up. Instead, Yeargan's showed no confidence in their work and threw a self-incriminating, huff-and-puff fit. Removed all doubt. Corpse at their feet, blood on their clothes, knives in their hands, screaming "We didn't do it!" but... uh... Hit dog will holler. After watching him deflect, I quit speaking with the huffy guy. He then started jumping into my conversation with another person to tell me what was what. Asked for an evidence-based explanation? Nada. Left to his own devices? "Power move Pete." Smartest cat alive, muttering to himself and tagging every other sentence with angry platitudes. A business model based on acting like a gym coach in a bad 1983 comedy. What's "overcompensation"? Hit dog will holler. Hurt their feelings when I responded to their 758th automated text with "You owe me a new door handle!" Boo-hoo. They wasted tons of my time, and a quick DIY fix corrected their mistakes. Yeargan's whining to the pay-to-play joke that is the BBB, using selected de-contextualized recorded snippets (... creepy... ) about how they *weren't* prickly, hostile, or unprofessional, was fun. "This customer ignored me while I repeatedly insulted him after he dared to ask basic questions! WE'RE TOTALLY *NOT* DEFENSIVE!!" A hyperventilating man with a bruised ego, barkin' and fartin' to distract attention from their team's negligence? Doesn't scan very "pro." End result? Door was still busted. Contrarian outbursts did not solve the issue. Watching employees roll their eyes at their boss and his sneering, bitter asides, most of which were factually wrong? That also didn't help. Door was still busted. Again: Hit dog will holler. When I returned to my regular shop, they immediately noted I didn't even need half the work they tried to push on me. They also told me they stopped recommending Yeargan's, and that something was "obviously going on over there." Tell me about it. People need their cars. They use them to earn a living and care for their loved ones. If your options are nothing or this place? Stick with nothing. Keep looking. Your money, safety, and time are worth something. Don't entrust your vehicle to Yeargan's. "Top notch" in the same sense that throwing trash at a wall makes you an "artist."

============== Update Review ==================== The owner…read morecontacted me immediately to offer a leak check and an OBD diagnosis. While they provided a printout of the manufacturer's oil pressure specifications and OBD results, they confirmed they do not have the mechanical gauging equipment required to perform the actual pressure test and tell me the exact PSI. I am now seeking a formal diagnostic elsewhere to verify engine safety. =============== Original Review ================== Total lack of professional accountability. Although I explicitly requested full synthetic oil, the shop used a synthetic blend instead. Within 24 hours, my red oil pressure light began flickering. When I returned, the owner (the guy in the front desk) refused a standard mechanical pressure test to rule out engine damage and became hostile when I asked for a written record. The owner told me, "You can stand there and be mad if you want, I won't do anything unless you are willing to pay for a full diagnosis" and--most dangerously--claimed, "you can continue drive if you have that oil light on." That is catastrophic advice that would lead to total engine failure. They are happy to take your money but refuse to stand behind their work or verify basic safety. Proceed with extreme caution.

Abusive treatment. I called about bringing in my 5 year old car for an engine problem. My last…read morecontact with F&F was when they serviced a different van 4 years ago. He looked up my record, and said, angrily, "I remember you. You bring me in all these vehicles that shouldn't even be on the road".... "I'm just being honest with you, you shouldn't be driving those vehicles. They aren't roadworthy. Is this another one of these vehicles that shouldn't be on the road?" Then he wanted to schedule me for an appointment. I just ended the conversation.