I've been having trouble keeping up with the upkeep of my hot tub for ages. After staying on top of…read moreit for a while, I'd eventually get lazy and end up having to drain my green pond and refill it, which would take hours of my life. I heard about Michael and his crew from a friend and was hesitant to take the plunge to have someone manage the whole thing but am I glad I did! Michael and his guys are knowledgeable, transparent, attentive and most of all: professional! They fielded all my questions in a respectful and friendly manner, broke down what every part of the service they'd be providing and have been on top of it since I've started working with them. Wish I had found them sooner!

Called and left message, never got a phone call back. I called again and no return call, I don't…read moreknow why but called again and this time Michael answered. We talked about the services he offered and we agreed to talk the next day to set it up. It's 2 days latter and nothing. What a way to run a business!!!! I found someone else and something tells me it is good I did not hire them. They have 5 stars, my guess is he deletes the bad ones.

Kevin is fantastic. He handled two major in pool repairs for me and returned my in-ground pool from…read morea green mess to a sparkling inviting jewel. He rerouted a filter water line with virtually minimal damage to the property. His prices are fair and his response excellent! Highly recommended!

So I have waited 24 hrs to write this hoping Kevin would do the right thing. I hired him in June to…read moredo both-weekly cleaning and care for my salt-chlorinated pool after a disaster with Mr B's in Hazlet. Add-on was helping with taking water there and recommending chemicals in between. Kevin was here Tuesday and cleaned and checked chemicals (??!??) I told him I needed salt. I had seen the salt chlorinator had a red light and said 'check salt' still after he left I took the water to add-on. They told me I need 240 lb's of salt, chlorine, phos-free and many other chemicals. I immediately texted Kevin the results because he was 'on his way'. He then told me he couldn't service my pool because I 'under minded him' !!! And never came back!! Well, thanks Kevin (waaah-waaah) I thought I was helping and was having a family BBQ on Saturday! What a joke! What lack of professionalism! This is what's wrong with the world today!! Waah waah my feelings are hurt I can't work for you!

Great guy very knowledgeable with his job. He replaced the pump and some pipes on my spa and a good…read morecleaning after it's been sitting unused for quite some time. And reasonable pricing. I gave him five stars highly recommended.

Things started well when he was asked to help us secure a new hot tub last November. We paid…read moreupfront for the hot tub. Then he asked us to pay the annual contract around Christmas 2025. We were reluctant but did it in light of the holiday season. We were told the hot tub would come multiple times. Sometimes it was valid (e.g., winter weather), others it wasn't. We were upfront about the location challenges, timing, coordination contacts. Long story short, after taking $11K from us, we never heard from him again around June. The hot tub never materialized. This is clearly a lesson in "if it's too good to be true then it's not". At first, we were concerned about him as a person and hoped everything was ok with him. Then after multiple outreaches from us and the person who referred him to us receiving no responses, we concluded that he was likely lying to us the whole time. The person who referred him to us also stopped receiving services as I was told Erik stopped answering him as well. I guess Erik lost multiple customers. To be fair, when we got a hold of him (infrequently between Nov '25 - Jun '26), he's a nice man and quite knowledgeable about hot tubs. However, there's no integrity in business dealing as he just stopped answering phone calls and texts. He asked for chances to make things right, and we provided chances. If he can't do something, just be upfront and honest! We filed a chargeback with our bank in hopes to recover the funds. We will be filing a police report for criminal fraud as it's over $10K and I will share it here so everyone can see all the texts, the invoices paid, and you can judge for yourself whether this is a trustworthy business or not.

We purchase all of chemicals for our salt water pool here. They test the water and then give us…read morethe exact chemicals and print out of the amounts to add. The staff is always friendly and very helpful. Our pool water always is clear and clean.

I bought a house last year with a 12x24 above ground pool. I had never owned a pool before so when…read moreI saw this local pool shop I was happy to seek their help. First they installed a salt system and then at the end of the season they closed the pool with all new parts - cover, water bags, etc. Fast forward a couple weeks later and 2 of the water bags were empty and 1 other had slipped into the pool. Now that it's time to open the pool they want to charge me over $100/hr in addition to the regular opening fee to get the water and leaves out of the pool (that are there because the cover sank.) My question to them was - do you think it's fair for me to pay you extra because you did a shoddy job closing the pool? Justin's response - Yes. Needless to say I will find another pool company to deal with.

Claimed we needed a new liner, then that we needed a new pump, and the job would take 2 days…read more Overcharged us, took 8 days to complete work, and then never responded to us once things started to go wrong with the pool liner. Do not work with this company.

From the owner: Transforming pools, elevating backyards. • Expert…read morerenovations & resurfacing. Text us for a free quote!

excellent service all around satisfied Our pool has never…read morelooked like this since we bought this house- Brandon is a Knowledgeable conscientious and reliable guy that I'm very glad to have gotten when there was room in his client schedule- I'm very glad to have this guy for all our pool needs

I highly recommend Ultimate Pool Service. Brandon is truly the best - honest, reliable,…read moreresponsible, professional and knows a good deal about pool maintenance. We have used this pool company to manage our inground pool for a while and the pool is cleanest it has ever been and thankfully issues free. It is all thanks to Brandon's diligence and good care. So happy to have found and tried his company. The quality of service is always excellent, response times are swift and prices are very reasonable. Five stars without a doubt! Thank you!

Hired them to open my pool, was told they would be here between 12:00 to 3:00pm, they didn't show…read moreup till 5:30pm, which was fine as they explained they had issues with another start up. As they began to do my startup, they flooded the electric receptacle doing a backwash and the circuit breaker kept trippin. they could not finish my service, spoke left a message for Tracey the service manager to find out if they could be back the following morning and never got a call back. Spoke to Pat the store manager the next day to find out when they would be back to complete the pool opening and was told in a nasty way that they would get back to complete the opening later in the day because they had other pools to open on their schedule for that day. So I was pushed back and inconvenienced by their lack of ability in opening pools.

Dan and his team are amazing. I started an inground pool with another company which has been the…read moreworst experience of my life, filled with challenges, delays and unresponsiveness. After about a year of despair, I reached out to National Pools and Spa's. Dan reached out to me that day, was out to my house to look at my rescue project the next day and the day after work started. I was able to progress my pool project more in 1 day than the last 6 months. My wife and I thought there were no hope until I meet Dan. He is very professional, extremely knowledgeable and pleasure to work with. He is completely transparent and very responsive. He cares about his customers and wants to ensure the best customer experience possible. Dan will check in on you to make sure everything is going as expected, to address any questions or concerns and so on. I am so thankful that I was able to find Dan and his team to support my family's backyard dream.

Jersey Pool Pro's did a great job of cleaning and winterizing my pool this fall. I'll be having…read morethem back in the spring to do my pool opening!

From the owner: Jersey Pool Pros is a professional swimming pool service company. We provide a full range of…read moreservices aimed at making every day like a vacation in your own back yard. We offer: *Full Service on a weekly, bi-weekly, or monthly basis *Pool Openings/Closings *In-ground and above ground liner replacements *Heater installation *Safety cover installations *Repairs on heaters, pumps, filters, and just about thing else on your swimming pool that may need repairing.

This is our third summer using Paragon. We are very happy with their quality of service, response…read moretime and reasonable pricing structure. We have an older pool that requires quite a bit of love to get it up and running, and Andy went above and beyond to get it in perfect shape in short order in advance of the Memorial Day holiday this year. We trust Paragon completely to ensure that the precious few nice summer weekends we are blessed with can be spent in a beautifully clean pool. I recommend their services wholeheartedly and without reservation.

Update: Another spa company came out after 2 months of…read moretrying to find someone and discovered the light housing was the cause of the leak. Apparently he discovered the source in about 40 minutes or so and the total repair will end up around $350. Thank God there are still honest people out there unlike these guys. Previous Review: Mike and Andy showed up to repair my Hot Tub and apparently they spent about 20-25 minutes each diagnosing my hot tub and came to the conclusion that my pumps are bad, my heater is bad and I have numerous leaks. They parked their truck in my driveway at 10:39am and arrived to my hot tub at 10:43am. At 10:45am one person walked away from the tub and at 10:47am one of them urinated in my yard and then proceeded to walk to check out my yard for another minute or so. At 11:03am their truck was gone from my driveway and the $150 cash they convinced my wife to leave them because they couldn't come when she was home (we never indicated it was an emergency) was gone. I would have never known about this experience if my wife didn't arrive home at 11:15am (earlier than expected) and wonder why no one was here and the money was gone. Thank God we have surveillance cameras in place. These guys are liars, shady and thieves. I have no problem paying the $150 service call and any additional labor at $80 an hour to repair my tub, I do have a problem with someone ripping me off and telling me my top of the line Hot Springs Envoy that is 5 years old is basically shot. You don't have to believe me, but I have camera footage.