They messed up my tint and stole my brand new sneakers and shirt out my trunk. Carlos is a rip off.read more

After relocating to New England, I sought a trustworthy auto repair shop and discovered Brakeman's…read moreAuto Repair in Jamaica Plain, MA. Their numerous 5-star Yelp reviews highlighting exceptional service, quality, and professionalism caught my attention. Upon visiting their website, I was impressed by their rich family history in mechanics, which prompted me to schedule an appointment. Surprisingly, securing a slot was easy despite their stellar reputation. Using the Waze app for navigation, I encountered minor inaccuracies; however, locating the shop became straightforward once I realized it's situated across from the gas station on the corner, housed in a distinctive green building. The owner, Ray, was both kind and courteous. He thoroughly examined my brakes and rotors, informed me that he would order the necessary parts, and mentioned there might be a wait. He suggested I consider taking an Uber, but I opted to spend time at a nearby library. Unfortunately, the library was a small branch that didn't open until noon that day, so I utilized the adjacent Curtis Hall Community Center to catch up on some work. Throughout the service, I received timely updates from the shop. The brake and rotor repairs were completed efficiently, and Ray's dedication to customer satisfaction was evident. He checked in later that day to ensure my car was performing well post-service and followed up the next day to confirm my continued satisfaction. This level of personalized service reminded me of the local mechanics back in the South. The most important thing besides the service, and the quality, the VALUE!!! I saved 50% of what I was quoted by the dealership just for brakes!! It goes to show that there are still businesses like Brakeman's Auto Repair that aren't trying to get over on people that provide GENUINE SERVICE in a timely manner. In summary, Brakeman's Auto Repair offers a blend of professional expertise and genuine customer care. For anyone in the New England area seeking reliable auto service, I wholeheartedly recommend them.

My wife has her company supplied Subaru serviced here. She's fussy..really like the place..I n and…read moreout quickly

I can't say enough good things about this shop! As a young woman, it can be intimidating dealing…read morewith car issues and not knowing who to trust--but these guys have been nothing but honest, fair, and incredibly helpful every single time. They've fixed my car multiple times the same day, given me very reasonable prices, and always made sure I left feeling confident about the work done. I've never once felt taken advantage of or pressured into unnecessary repairs. I'm writing this review because they truly deserve the recognition--good, trustworthy auto shops like this are rare, especially in the Boston area!

disappointed in the service here. lack of knowledge and unwilling to work with a paying customer.read more

Paid for work that was never done -- a rear brake job and brake fluid flush. Imagine my surprise…read morewhen I go see another mechanic closer to where I live, who tells me that my brake fluid is very dirty and that I need my rear brakes done soon! When I reach out to Jimmy, receipt in hand to refer to, he claims that because it was just over a year ago there's nothing he can do about it. My mistake was paying them cash and not by card to file a dispute. Will never make that mistake again. Jimmy never apologized and never took accountability-- that's the part that took me aback b/c I honestly felt like Jimmy was a nice guy and seemed honest. Not sure who's to blame but I don't appreciate shelling out $300 only to find out none of the work was done and no apology. I do believe that they are overwhelmed with the amount of cars that come in everyday and the guys are possibly overworked. Still doesn't excuse what happened! So glad I never came here raving about them.. give it time and I'm sure they'll be forgetting about your car too.

I wanted to post a HUGE THANK YOU to Jimmy at Twins Auto! I appreciate how quickly you work and how…read moremuch you were able to put my mind at ease concerning my car! You're the best!!! Many thanks! Cocoa

Our 2013 Honda was making weird noises, braking unevenly. VIP diagnosed the problem, replaced the…read morebrake calipers. They also noticed that its tires were 9 years old with rubber starting to break down. It was an expensive visit to the garage, but all the expenses were listed and I compared with industry averages and VIP charged reasonable prices. This is an efficient and ethical shop that does good work.

I am extremely frustrated and disappointed by the unreliable communication, lack of transparency,…read moreand overall terrible experience for the second time. I dropped my vehicle off for a routine oil change, was called regarding additional maintenance and told the total cost of the work would include a $75 military discount. When I arrived to pickup my vehicle after being told it would be ready any time before 5:30pm, I was told that the part needed had not arrived yet. After waiting over an hour with no status updates or further information, I saw my car driven out of the shop and took the initiative to check out. I had too much faith in the verbal estimate I had been provided over the phone and did not receive an itemized bill until after I had paid: upon leaving the shop I recognized the bill was incorrect. I called the shop within 30-minutes of leaving and was told that the remaining team members could not explain why my car had been charged for a brake fluid service or if it had truly been completed, as it was not a service I requested or had been contacted about. The person I spoke with assured me I would receive a call the day after, Friday October 2, explaining the brake fluid service charge. I have yet to receive a phone call explaining this unapproved $166.37 charge and why I was not provided the $75 military discount I was provided on the phone. There seems to be no explanation for why a service was done without my consent, without clear documented reason or record, and why I yet again did not receive the advertised military discount. Look somewhere else for clear communication, honesty, and customer service oriented consistency.

Pep is a great guy. Walked in on a Saturday to get some help with fixing my shark fin antenna on…read morethe roof of my Audi. He quickly addressed the issue and got to work. No haggling. Finished in under 1 hour and everything looks great. Other body shops were going to make me wait until Monday to get back with a quote. Pep also charges a very reasonable fee for his work... Great guy and will definitely recommend to all of my friends and family. Thanks again Pep!

My muffler fell off in Brookline. I called 3 shops at 3:00 New Year's Eve in that area…read more "Sorry, we are closing" , "No more cars for today" " Can't Help today" . I frantically called Pep down in Roxbury..."How soon can you get here..." I told him 20 minutes. He said, -- "hurry up, I'll wait". He welded my muffler and ordered me a new flex pipe. AWESOME SERVICE! Pep Rocks...

Quick Response and Repair, they are always full and need reservation. Relatively cheap.read more

Fran and Patrick are awesome and were so helpful with my flat tire today. Truly trustworthy, good,…read morekind people. They could have charged me for a new tire, but Fran was honest with me and was able to fix my old tire right away. So knowledgeable and helpful. I would highly recommended and I will be coming back. Thank you so much!

quick, friendly, honest, $75 for tire replacement with labor included. highly recommendread more

Hit a (BIG) pothole passing through Boston on I-93 near the gas tanks. Pulled over. Damned... two…read moreflat tires on driver side. Contacted AAA for a tow. Where to? I'm headed for the Cape, live in NH. Some place that has tires to purchase. Got recommendation and waited for truck. Called destination, but they had no tires my size (Mazda 6), wait until Monday. Can't. It's a Friday, and while I have a place to go on Cape or home, either is a drive, but no car. Called around to other tire places in area. Same response... no tires my size. After a dozen places, finally called DR. "Oh yeah, we have that size. Come on in." "Two???" "Yeah." Amazed, but this was only place that said they could help. Tow truck driver heard of them. "Good people," he said. Arrived. Immediately put car on hydraulic jacks. Tires off in 5 minutes. Took them in and replaced with "like new" tires. Done in less than 45 minutes (waited longer for tow!). Price: $160 plus a bit more for credit card. Was at Cape before dusk. Footnote: Car went for state inspection a month later. Tires passed. "Like new" was apt. This was an emergency and they came through. Patronize these guys! Recommended 100%.

Joni got a flat tire in downtown Woburn tonight;, discovered it after work. Drove to Daily Gas and…read morelearned they work together with D&L Auto Service. Met Adonis first. Great guy! Very friendly. Smiles & conversation. From Ecuador and German too! Love it! Take good care of your leg and your ankle! Gabriel fixed my car. From Brasil. Love it! Smiles and good conversation. He found the tire hole. Was really small but the soap did the job in locating it!I I even learned how to say, "Good Day" in Portugese! There was another worker there with a firefighters shirt on and he was very nice as well. Was working on a red jeep inside the roll up door. Very detailed work and loving it! Called later on and spoke with Dan who appreciated my call and my compliments. Will love to meet John as well who's owner. Daily Gas and D&L Auto Service is not just the place I drive by on my way to/fro work. It's the place to go for smiles, friendly excellent and caring service. They treat you and your car like GOLD! How did I do guys? Like my review? It was a great ending to my day especially after the way I've been treated in my living arrangements world. (That's a whole nother story!)

The last two times I tried to get service at D&L Auto Repair I got refused they used to be good but…read morelately I've been unsatisfied with their professional services