Do NOT rent a U-Haul from this location! We called the Kingwood U-Haul for a reservation, but…read moresince they were out of the 26' vans, they sent us here. I got there the morning of our move and asked the lady at the food mart about picking up the U-Haul. She called a guy, who had no clue about the reservation and said he'd be there in 10 minutes. Over 30 minutes later he arrives and takes his time checking me in. After inspecting the vehicle, we find there's no pads. He tells us to just call U-Haul and ask for a pad refund, which is no help to me since we needed them to move! I called U-Haul to complain and asked if we could drop off at the Kingwood location, but was told no. I guess the word got back to the guy, because even though we put gas in the van, he charged us for the pads, 9 gallons of gas ($31.50, for 25 miles of driving) and a $30 gas convenience fee. I had to call the national # again to get all that refunded. This location does not represent U-Hauls ethics and should NOT be a rep for them!

I walked in today ready to spend over 10k, as I walked in the 3 people inside didn't even bother to…read moregreet me. All they did was stare at me. I continued and said "hey I'm trying to see the prices on your cargo trailers." The lazy old guy didn't bother to get up or even show me any trailers. These people are arrogant and seem to have no idea what customer service is. Do not buy a trailer from these people!!! *update* Went to nationwide trailers and bought a cargo trailer for 3k cheaper

I was looking for covered storage for my 40' RV and saw they not only sell trailers, but they have…read morecovered storage. I was also planning on looking to see if they had any 16' enclosed trailers on their lot as I am looking to purchase one, but I never got that far. I turned in by the building and circled behind it just hoping to be able to see how large their sites are, I didn't want to waste anyone's time if they didn't have sites large enough to accommodate my rv. I thought I had turned into the wrong entrance but saw a gate open that led to the storage area, so I slowly drove through and circled past their covered storage area. They seem to have some that would be large enough, if any are available, so I intended to go in and ask for information and hopefully rent a spot. When I got back to the place I entered, the gate was closed. I figured at that point that I was probably not supposed to go through there so i pulled up to what appeared to be the exit, that gate was also closed, but couldn't leave. I saw a man standing by the first gate, so I backed up and got out to explain what I was doing and find out which way I should go to get back to the building entrance. As soon as I got the words out of my mouth "I was checking to see what your covered storage looks like" the man interrupted me yelling "Yeah! That's called TRESSPASSING!" I again said that I was looking for covered storage for my rv and didn't see a sign that said to stop and check in first. He then yelled asking if I didn't see the sign that says Countryside Trailers and Storage. I said I did, but no sign saying to enter first. He again began yelling that I was trespassing, so I asked him if he wanted to call the police. He then, still yelling, told me to get off his property. I got heated then and yelled back that I'd be happy to, that I wouldn't buy anything from them, or rent from them now anyway. We had a heated exchanged in which he threated to "whip my ass" as he pointed his finger in my face. This could have been easily avoided if he'd just explained they don't want people just driving through for the security of their customer who store their rv there. I can understand that and would have simply apologized, but he never gave me the chance. I don't know if he's the owner, the manager or what...but he absolutely has no business dealing with people if that's how he approaches them. Maybe they've had a theft problem before, I don't know. But I was there, in broad daylight, driving my personal truck SLOWLY through the storage area. It wouldn't have been a very smart way to try to steal. Edit: I'd like to add that I have purchased a utility trailer here several years ago. It is still in good shape, except for the decking which is to be expected. My complaint is not with the quality of their product, but with the approach and treatment by the white haired man who decided the need to turn a simple mistake into a heated conflict.