It's bad enough having to wake up for work at 4:20am. When there's no hot water, that's bad…read more Houston, we have a problem. Woke the cat, and discovered a half-inch of water in our basement utility room. Knew this day was coming.
Gerry is a life-saver. He answered his phone at 4:30 this morning! To my wife's credit, she was not screaming or panicking, but she did need help. And Gerard Waterman did not disappoint.
We needed a new water heater, after nine years. The warranty was six, so we did quite well. Here is what Gerry did for us:
1. He answered the phone at 4:30am
2. He let us text him a picture of our unit, and gave us a fair quote on the right unit for us, which was a RUUD 40 gallon tall gas unit, with a 10 year warranty.
3. He showed up EARLIER than he said he would (9am vs. 10am), and finished EARLIER than he said he would (11am vs. noon).
4. He made sure we did not get water throughout our house, which is no easy task.
5. He even listened to our dishwasher (it was reacting to the issue downstairs, nothing to worry about)
6. He was also human with us. Shared horror and success stories, told us he has two cats, and is working at learning guitar. I did what I could to encourage him there.
7. Gerry took our credit card. When it's over $1,000, your credit card is your friend!
In short, Gerry is a competent plumber, a great guy, and we highly recommend him for a plumbing problem. But please be nice to him, he is one of the good guys, he is not at fault for all the creeps that came before him!!!
Grateful for Gerry, and to have hot water again, so soon, for less than it could have cost (we figure he saved us $250).
