Extremely frustrated -- I haven't even gotten a chance to see what kind of work has been done on my…read morecar because I am STILL, after 9pm, waiting for them to be done with repairs that were estimated to be done by 6pm. This place is so unprofessional and I think they absolutely overbook themselves, as another reviewer suspected, based on my experience.
I called Monday to ask about bringing my car in for new brakes. Was told to bring my car in at 2:30pm on Thursday and that I would be able to get it back by 6pm that day. Dropped my car off at 2:30 on Thursday.
At 4:15, I get a call from them (and I should say it's really just one guy I have been dealing with -- who is super chill/laid back, which would be fine except that every interaction I have had with this guy, he basically had no information and gave me later estimates about when my car would be ready.) So at 4:15, he calls to tell me he hasn't looked at my car yet but wanted to know why I think I need new brakes. I told him that at my last oil change, they said I would need new brakes before my next oil change. He tells me he is going to get some parts and that he'll be able to work on my car in the next hour or so. Said he'll call me once he's taken a look.
At 6:45, I haven't heard anything, so I call him to get an update. He still hasn't started working on my car, but estimates the car will be ready between 8 and 9pm. Mind you, this place supposedly closes at 6pm. He's still super relaxed on the phone -- starting to think he might be high. Literally. No apologies for anything, which by now pisses me off because my whole night is on hold because I now realize that who knows when my car will be ready. He promises to call me when the car is ready, allegedly sometime after 8pm. Says if I can't get the car tonight, I could pay with a credit card over the phone and he will leave the keys in the car and I can get it in the morning. I don't want to leave my frickin' car unlocked overnight, dude! I tell him if the car is done tonight, I want to get it tonight.
At 9pm, guess what? He still hasn't called me. So I call him. HE CLAIMS HE IS JUST STARTING TO WORK ON THE CAR NOW. But who the hell knows, really. Says the work will take an hour. So around 10pm, it will be done. Supposedly.
It's honestly not really the fact that it's taking longer than expected that bugs me -- it's that there is NO acknowledgment or even awareness that it is an inconvenience for me to just be waiting around for him to call when he says he's going to call (and then doesn't -- I keep having to call him to ask what the f is going on). What if I had needed to go somewhere after 6pm tonight?
So basically, even if the repairs get done and are done well, I will never return to this place. It's amateur hour. They don't value your time. And based on the other review about the woman whose daughter moved to Seattle, I'm now nervous they aren't even going to do the work I will be paying for. It's not like I just brought in my car unannounced -- I made an appointment and I assumed the time frame I was given was accurate.
This place is magic -- they make your time and patience disappear!