Extremely frustrated -- I haven't even gotten a chance to see what kind of work has been done on my car because I am STILL, after 9pm, waiting for them to be done with repairs that were estimated to be done by 6pm. This place is so unprofessional and I think they absolutely overbook themselves, as another reviewer suspected, based on my experience. I called Monday to ask about bringing my car in for new brakes. Was told to bring my car in at 2:30pm on Thursday and that I would be able to get it back by 6pm that day. Dropped my car off at 2:30 on Thursday. At 4:15, I get a call from them (and I should say it's really just one guy I have been dealing with -- who is super chill/laid back, which would be fine except that every interaction I have had with this guy, he basically had no information and gave me later estimates about when my car would be ready.) So at 4:15, he calls to tell me he hasn't looked at my car yet but wanted to know why I think I need new brakes. I told him that at my last oil change, they said I would need new brakes before my next oil change. He tells me he is going to get some parts and that he'll be able to work on my car in the next hour or so. Said he'll call me once he's taken a look. At 6:45, I haven't heard anything, so I call him to get an update. He still hasn't started working on my car, but estimates the car will be ready between 8 and 9pm. Mind you, this place supposedly closes at 6pm. He's still super relaxed on the phone -- starting to think he might be high. Literally. No apologies for anything, which by now pisses me off because my whole night is on hold because I now realize that who knows when my car will be ready. He promises to call me when the car is ready, allegedly sometime after 8pm. Says if I can't get the car tonight, I could pay with a credit card over the phone and he will leave the keys in the car and I can get it in the morning. I don't want to leave my frickin' car unlocked overnight, dude! I tell him if the car is done tonight, I want to get it tonight. At 9pm, guess what? He still hasn't called me. So I call him. HE CLAIMS HE IS JUST STARTING TO WORK ON THE CAR NOW. But who the hell knows, really. Says the work will take an hour. So around 10pm, it will be done. Supposedly. It's honestly not really the fact that it's taking longer than expected that bugs me -- it's that there is NO acknowledgment or even awareness that it is an inconvenience for me to just be waiting around for him to call when he says he's going to call (and then doesn't -- I keep having to call him to ask what the f is going on). What if I had needed to go somewhere after 6pm tonight? So basically, even if the repairs get done and are done well, I will never return to this place. It's amateur hour. They don't value your time. And based on the other review about the woman whose daughter moved to Seattle, I'm now nervous they aren't even going to do the work I will be paying for. It's not like I just brought in my car unannounced -- I made an appointment and I assumed the time frame I was given was accurate. This place is magic -- they make your time and patience disappear! read more

Positives: They told me what was and was not necessary at the time (so I could save up money for repairs that could wait). Negatives: They told me the my repairs would be finished in one day, and ended up taking 3 separate trips. They broke an induction tube in the engine and gave it back to me without repairing it or even acknowledging the damage they did. They also broke a light, leaving a note on my bill saying so. It has been over a month and they still have not repaired the light, though they have said multiple times that it would be done "this week." Overall: Poor communication, time consuming to work with, and questionable integrity. read more

Fabulous experience Great communication and awesome service

I was quoted a price to do all of the brakes in my car and when I came back they were only doing to do one axle for that price. I had all of the parts straight from the dealer already. They would not even compromise due to the fact that nowhere in the conversation had they mentioned that it was only for one axle or for front brakes. read more

I've always been very happy with Magic's. I like the fact that they give me the options of what needs to be done, what should be done and what could be done. I always feel like I'm getting good work for a fair price. read more

So far, this shop has been amaze-balls! The ratings do not lie. Let's start with, they looked at my overheated 14yo Maxima within 12 hrs on no notice at like 5 pm, I basically just called them up and said I was having my roadside assistance folks bring my car over asap. I had called another shop first and they said they were full, so I went based on Yelp ratings. Thanks Yelpers! So my story. He looks at the car and calls me first thing in the morning telling me what the cost will be, how long that fix will keep me going (6 months) and lets me know that soon enough I'll need two more major things worked on. He's happy to do the fixes but no pressure, he says, it's totally my call if I want to go ahead with the repair. I decide the car's life is thus over based on cost to fix vs. what I'd get for selling & how long the car would last after. Not only does he give me all this super crucial info, but lets me know he can inspect the next car I'm going to buy (I'm buying used). And I got a ride home. Every time I've called with questions I get great honest and knowledgeable info - like how much repairs cost relative to others on different makes and models as I shop. What I gem! Never thought one could be so happy with their mechanic! Thanks Drew! More to come when I actually have to go through with a repair...couldn't imagine anything less than awesome. read more

Very nice guys. A small shop, but one that I can trust. Was referred here by my brother. The workers were straight and to the point. I needed a new master cylinder, rotors, pads, and calipers. They got the work done quickly and for what I felt to be a reasonable price. On top of that, they gave me a heads up on a few other issues with my car, but they were honest in that I didn't need them done now; I should just keep my eyes on them. Will for sure be coming back here. read more

My alternator shorted out last night and I had my car towed to their shop late. I called them when they opened up to let them know about it and by the time I was done with work my car was fixed. And get this... I couldn't make it till about a half hour after they were supposed to close, but they let me come and get it late anyways! Fast service at a good price. Can't beat that! read more

I feel very fortunate to have stumbled upon Magic's little garage, tucked away a few blocks of west 7th street. The customer service is by far the best I've experienced at any mechanic shop ... ever. Just one example: This past weekend my wife and I were on a rare, kid-free getaway to Duluth for her birthday. About 20 miles from our destination, ( 100+ miles from home ) we realized that our other vehicle was parked on the street, which is on a plow route. My wife called Magic's and told them the situation - they told her that they would drive right over with their tow truck and move the car into the driveway and we could square up when we got back. 10 minutes later we got a call from the neighbor letting us know the tow truck was there. We've been going to Magic's since we moved into the neighborhood 6 months back and they've consistently done great work on our vehicles. I trust the work they do 100%. They work fast, keep you tuned in on progress and are VERY reasonably priced. read more

Very bad service and dishonest mechanics, I was charged for new brake parts that were not installed on my car, also, it took them 3 days longer than estimated, do not go here. read more

Great service, honest people. Was recommended by a friend couple years ago. Always gotten more than I expected. I would recommend to anyone. read more

I am really excited about this shop! I work in the neighborhood, so I took my car in mostly for convenience sake (plus I checked out the reviews ahead of time, which were all awesome). The guys here are super honest and down to earth. They don't give you that uneasy feeling that you might be taken for a ride, like you get at a lot of shops. I brought my car in for an oil change and asked to have a few problems looked at. They charged me a very reasonable price to look everything over, change the oil and explain what is worth fixing, what is not worth messing with, in what order I should get things taken care of, and why. I really got the impression that they were not interested in "fixing things" just to make a buck. I have been less fortunate with most other shops, so I really appreciate that. read more

Just need to clear a few things up learned from other reviews - For starters, yeah, this place has pretty good customer service, they're friendly, and their prices are lovely. Now for why I gave it two stars - I'm guessing they're extremely popular now, so they seem to be overbooking themselves. I was told (after listing what I needed fixed/looked at - oil change, light change, brakes, windshield wiper inspection) if I brought my car in between 8 and 9 the following morning, everything would get done. I did that. By 3pm, nobody had called, so I called them. They informed me they hadn't gotten to my car and that they were hoping to by late afternoon. Around 5 I called them again since they close at 6. They informed me my car was in now and they'd be able to get to two out of four of the things I'd asked to be done, including 'replacing one headlight' when I had requested both. They did not quote me a price beforehand, did not call when the car went into the shop, and only ballparked it upon being asked twice. Since this is my only vehicle and Yelpers had said they did rides if the car was going to be worked on all day, I asked if it was possible to pick me up and the gentleman on the other end simply stated that they didn't do that and he'd see what he can do. To be fair, I'm not sure how that's going to work out since they haven't called back to let me know about the work or what's happening, so I may get a ride after all. eta: nope, needed a cab. I don't do the complaining thing, but I had really high hopes for this place after everything I read on Yelp. the service they didn't get around to today will be going somewhere else. I appreciate that I'm sure they did their best, but this kind of thing wasn't cool. read more

I wouldn't recommend this place. I called them several times, and a place me on hold for more than 10 minutes. Weather they are too busy to answer my questions or to disorganized, I wasn't treated like a valued customer. If anything, I felt like the people there were trying to scam me. DON'T GO TO THIS PLACE. read more

Horrible service!! they need to learn how to give proper customer service, good time estimate and more professionalism. this Guy "drew" hung up the phone on me twice! and failed to repair my car..I had to tow it out of their lot. Use them if its the last resort. read more