i had a positive experience from the initial phone call to dropping off my ram. i received updates,…read morethey handled the insurance company so i didnt have to stress. the body work was spot on and the paint job was the best around. its nice dealing with a smaller family ran shop that some big corporate crazy business.

I cannot recommend this company enough!! I got into a rear…read moreend collision where the person who hit me didn't have insurance. Not only did they get me done in a beyond timely manner because I didn't get a rental. They had the best customer service around. The time and detail they put into my truck was beyond phenomenal. My truck looked brand new after they were done with it. Replaced my bulb that went out while they were working on that side for me. They care as much about your vehicle as you do which is hard to find! I have told soo many people so far about this company and will continue to tell everyone!

I had a great experience they fixed my car in one week they told me it was gonna take two weeks bt…read morethey got it fixed a few days bfor the due date sofie and Joel were really nice great experience highly recommended

To say this company provides amazing customer service, would be an understatement…read more Long story short, my 18yr old son got into an accident with a fire hydrant. (Watch out... those fire hydrants come out of nowhere ) 11k worth of damage. These guys took the time to explain everything to me, they worked with insurance, they started ordering parts before insurance approved it and once SF gave the ok, these guys were ready to work on it. They kept in touch with me every step of the way and they were so very nice. They were way ahead of schedule, washed and waxed my car and on the day it was ready for pick up, I had a hard time getting out to them so they dropped the car off AT MY HOUSE a half hour away, on a SATURDAY. (Who does that?!) They are family owned and it's very apparent that they actually CARE. They did amazing work. Thank you guys, Kevin, so very much. I appreciate everything, more than you will ever know. I hope I don't have to use you again, but if a fire hydrant even thinks about jumping out in front of my car again, I will be calling you.

Dear Salvador, I am…read morewriting to thank you for the excellent service you provide at your repair shop. Your expertise and honesty regarding my vehicle repairs are greatly appreciated. My son also brings his car to you whenever it needs maintenance, and you always ensure the work is done correctly. I would highly recommend your shop to anyone in need of reliable automotive repairs. Best regards, Jose Alonso

Very nice repair shop honest and Salvador is an awesome person I always take our cars to him very…read morefriendly and helpful

Visited Palmer Collision for the first time earlier this month to have my 2019 Chevy Traverse…read morerepaired and I am extremely satisfied! John walked me through the repair process & he dealt with the insurance company for supplemental payment for the repairs which was one less thing for me to do. The work done was remarkable and John & Karen kept me updated throughout the process. I highly recommend Palmer Collision!

Owner is rude! Three tries still couldn't fix my Jeep right! Had to get another actual expert…read moreopinion to get it finally right! Stay clear! One of the worst experiences I've had in a long time! Wasn't even that bad of damage. Don't stand behind their work!

I can't say enough about how happy I am with the final result after picking up my car today. I…read moredropped it off Monday morning, and it was ready by Wednesday. These guys clearly know what they're doing. The pearl white paint matched the rest of the body perfectly, and the quality of the work really shows. I'd highly recommend anyone needing auto body work to go see Tom.

If zero stars was an option I would have put that because even 1 start is to generous of a rating…read more The absolute worst shop to take your car to. The customer service sucks and any positive expectation you'd have throw it out the window. I took my SRT Durango here to get fixed after it had just been stolen and recovered. I called in advance to make sure they had room for my car to be fixed they agreed so I had it towed there. Knowing the car had just been stolen,had a back broken window,unlocked doors, and torn out dash...they decided it was a bright idea to keep it parked on a main road for everyone to see. My car then got stolen AGAIN while in the hands of the body shop. To make things worse I didn't find out until 24hrs after it got stolen. They didn't contact me,my insurance who they spoke to the day it was stolen,or the police. They will blame you on the car being stolen and lie about everything. If you have a nice car do not take it here they aren't capable of protecting it or even fixing it. Oh plus their cameras don't work either :) As your replay states you didn't have a key which you were told about when you called me to say my car was dropped off in your lot. Therefore acknowledging the car was in your possession. You didn't have a problem with the key not working or the tow truck dropping it off the day you called me to confirm I was the owner. Your lack of communication,empathy and professionalism is horrendous. Saying because we are leaving reviews is bullying is so insane when your shop has tried to gaslight me and bold face lie about everything during this situation. I seriously hope you change your procedures and customer service, considering I'm not the only one with a horrible experience.

Had my Jeep repaired after back-end collision. Had to bring it back because a part underneath came…read moreloose. No screws were attached. Then lift gate kept showing opened, then it actually opened on Harlem Avenue. Ordered part, still no part after 2 weeks.

I've brought four cars to them over the past few years. Always quality work at competitive prices…read more Techs are highly skilled and experienced. Office staff are friendly and professional. A family-owned business who clearly care about their customers.

The customer service representatives were very kind and helpful. They did a wonderful job with the…read morecar and kept everything very clean. They even had a towing service that made life easier. Repairs were quick and they kept you updated on text.

To be fair, the work they did seems solid…read more My tesla was rear ended in August of 2022. They billed just over 21,000 for the repair. They were well compensated by the persons insurance that hit me. DanRich Carstar customer service is the worst I've ever dealt with in any business I ever patronized. My car was dropped late August. This repair shop was chosen because they boasted that they were a preferred Tesla repair facility, which I was told meant they would have priority access to parts. Tesla does have an issue with parts, from my research. My car was finally put into structural repair on Nov 3. They have an app to update their progress and I was given weekly updates. I was told that my car would be ready for pick up on December 23. I was specifically told that any delays in pick up would be communicated by a phone call. My area was forecasted for a winter storm on December 22. I called to confirm pickup on December 20 & 21 and 22. No return call was given. I showed up to pick up my car on the 23; the facility was closed. They had a sign on the door. They did not return my calls or message. They did not change their voice message to alert anyone of the closure. I called the following week, assuming that missing a few days because of the storm, my car would be ready the following week. They did not send me a message until January 6, saying at that point my car was entering reassembly. They updated my pickup date to January 12. I picked up my car after hours on the 12th. When I got in the car, I noticed that the steering wheel leather was peeled off. I left the car and returned the next day. After a wait, I was addressed by Rich, of DanRich. He had no explanation of why my wheel had the leather peeled off. After a brief discussion, I was assured that a new wheel would be ordered and installed at the facility expense. I called the following week, as I was told it would take a week to receive the steering wheel. I followed up with Jordyn at customer service on January 19 and was assured I would hear back by the 20th. I gave her to the 27th to call me back, they never did. I was given excuses of how they didn't hear back from anyone at Tesla, that the issues in getting parts was far out of their control and that the peeling on the steering wheel was probably from my oily hands. It's a shame that a business such as this does everything in their power to not take responsibility for the easiest thing they can control....how their customer sees them. All they needed to do was tell the truth, instead they lied, sidestepped responsibility and pointed fingers at anyone and everyone. I won't use them again, and If this review can help one person to choose any other repair facility, then it accomplished its goal. Not that it matters if they can bill 20K to every car they bring in.

Very amazing work and even better customer service! I needed body work done on my car after an…read moreaccident. My aunt referred me to this place and Tony specifically, and I am so glad I followed her advice. Tony was very transparent throughout the entire process and kept me updated with the status of my car. He worked with me and my insurance to ensure that I was getting all necessary repairs. Although things took a bit longer than expected (due to the insurance / parts), Tony communicated every step of the way and answered all questions that I had. My car looks amazing and you cannot even tell that it was in a collision. Great experience all around!

I am thoroughly impressed by Lakeside's work. My car was hit and lakeside worked with my insurance…read moreto get me squared away. My car almost looks brand new (attaching before and after photos)! Tony and Eddie are literally so sweet and genuinely care and want to help people. Having car issues is never fun but they make the process smooth and their work is quality. I also had a situation where my driver's seat wouldn't move forward or backwards. The car dealership quoted me $5,000. Lakeside handled it for me for only $50! I am so grateful.