I purchased a 840i BMW , at the used car Outlet. My experience started out slow in my expectations…read morewere much higher than what I was receiving . I had a few concerns and they mostly took care of them but left me unhappy with some of the remaining factors . I contacted Ryan Fitzgerald who immediately made everything right , they stand behind everything they sell and Ryan is a super person to deal with what started to be a bad experience he turned it around and making it very positive I cannot say anything bad about Pohanka and their staff . John the general manager of the Ford Chrysler Jeep dealership , finally got a board and helped . Sean the used car manager was very supportive and helped , I must say I am a hard person to please but they finally came through and made everything perfect. John at the auto body shop made everything perfect and any problem that I had they stood by it . Hello hello

Very good deals on cars The owner is always there and has…read moreexcellent customer service In my experience this dealer has better pricing than the monopolized neighboring dealers

They have good used cars they always dependable Rickey the owner he will make anything right on the…read morevehicles that you purchased purchased from him I bought a lot of vehicles from him and he is Dependable you will not be disappointed

The current mgr Sofia needs customer service training she's telling you stuff that CarMax wouldn't…read moredare authorize and it's quite pitiful having brought several vehicles from various locations she is doing too much

I was selling my car and filled out all the questions honestl they gave me an offer for 1200…read moredollars they knew that the car would not start I had to hire the tow truck to bring it up there after the tow truck left they came back and said they could offer me $400 and that was it. I had turned down other offers and then got stuck with that they bate you in and then change the offer when you have no other choice to accept it I have already paid $280 to have it towed I would never recommend them ever very dishonest and misleading

Chad always is professional and thorough in his job. Makes whole process easier and stress free. If…read moreonly they were closer to ocean city. Reasonably priced as well. -Colin T

Awesome staff very nice and polite Alex White took good care of me and I love Hyundairead more

I remember a few years ago when I drove there in my beat up 20 year old car. I had never bought a…read morecar before and was nervous about it. I went to the dealer across the street first and he almost sent me out of there crying so I was really hesitant, but I couldn't deal with my car nickle and diming me anymore so I decided to give this place a try. When I first met George Merritt, he immediately put me at ease. I cannot speak highly about him! He never pressured me into buying something out of my price range or needs. He was funny and nice and easy going. Being a single mom at the time one of the first things he said about the car he found for me was, "its safe and reliable and also has a big seat for the kids." WOW! and he even found a way for me to trade in my car for more than I thought I would get! He has become more than my car salesman, I consider him my friend. After I got married I came in with my husband (who was also hesitant because he has had bad experiences in the past) But he was quickly reassured and we purchased another vehicle that suited our growing family more and my husband immediately thought he was great! George Merritt has an ongoing customer for life. My husband and I wont go anywhere else and neither will my kids when they reach the age to drive. Ask for George Merritt, you will not be disappointed!

Worst service experience I've ever had--and it comes down to repeated dishonesty…read more I do not live in the Salisbury area. I am 10 hours away by car. In the middle of January while in Salisbury my son saw the engine light come on. It was immediately taken to Pohanka Jeep where they instructed him to go to the Pohanka Mercedes dealership. After about a week I was quoted $2,993.45 to fix my Alfa Romeo Stelvio. I authorized them to order the parts and make the repair which they said would take about a week. Here's what happened next: * I called on Saturday 1/31/26 and was notified via text that the parts were in (they weren't) and it would be ready the following Monday, Tuesday at the latest (it wasn't) * The next Wednesday 2/4/26 when I called to check on the repairs I was told that the parts just came in and it would be ready the following Monday, Tuesday at the latest (it wasn't) * I called Thursday 2/5/26 and again Friday 2/6/26 and left messages and was eventually told the repair would be finished by an Alfa certified technician the following Monday, Tuesday by the latest (it wasn't) My son, still there in Salisbury had a medical issue, was hospitalized and needed additional care so I decided to drive the 10 hours to pick up my son and car--only to find out upon arrival on Wednesday 2/11/26 it hadn't even been touched. I offered to pay for the parts and ship the car myself back to my hometown. The service reps convinced me that the repair would be taken care of immediately and lead me to believe that they would ship the car once repaired. The following week on Tuesday 2/17/26 I was told the car was ready for pick up and the price for the repair was suddenly $5,500+. They never called to advise me of any additional repair costs. After pushing back, it was dropped to $3,682.80. Pushed back again and it changed to $3,154.74. Finally, after weeks, it was lowered closer to the original quote. I was also told that if I wanted it shipped it would be an additional $850. After all that happened, I felt the need to physically see and drive the car. Monday 3/30/26 I arrived at the dealership to test drive and pay for the repair. I was previously told by the service rep he test drove it for 15 miles (it wasn't). I was also told I would be test driving the car with the Alfa-certified technician (he wasn't). I could go on and on. I understand that sometime things go wrong that create delays. What I don't understand is being misled over and over again. If you choose to use this dealership for repairs I would suggest you proceed with extreme caution.

My wife and I had a really great experience at Gateway Subaru. Buying a car can sometimes feel…read morestressful, but this was honestly one of the easiest and most straightforward experiences we've had. Steve Dengler in sales was awesome to work with--very knowledgeable, easygoing, and never pushy. He took the time to walk us through everything and made sure we felt good about the decision. Jennifer Duncan in finance was just as great. She made the paperwork process smooth, explained everything clearly, and kept things moving without any pressure. We really appreciated how transparent and efficient the whole process was from start to finish. It made a big difference. We're excited to be part of the Gateway Subaru family now and would absolutely recommend them. If you're in the market for a car, definitely ask for Steve and Jennifer!

Best place to purchase a new Subaru! Salesperson very knowledgeable and went above and beyond to…read moreget us the color and extras we wanted!

Unreliable we bought two cars at the same time still have dealer tags which are expired not to…read moremention the 1300 in repairs for one vehicle and then a week after that is fixed the second vehicle front end fell apart. Been fighting to get correct paperwork to get them taged and it's always something. The owners are never there and can't get a direct answer from the help that they have in the office while they spend customers hard earned money on their vacations!

I tested the metal scale by placing 2.0 # of aluminum cans on it…read more The scale read 0.0 # Can prices on the west coast move up and down from 55c to 85c at Donovans .. the price hovers at 20c for years and years. aluminum ingot gets ~ $1.79 in another state their employs call it " extruded aluminum" and pay 20c a pound .. when I recycle in another state .. I got $25 to $60 at donovans I get $4 to $15 The yard is full of nails, broken glass, sharp things I got a flat tire, non reparable, my 1st visit. I asked the office to replace with a USED tire for this old truck [ mike's ? ] sect said 'NO' and hung up they suck .. they cheat .. and now charge $1 to walk the yard .. when I recycle in another state .. I got $25 to $60 at donovans I get $4 to $15

Went there twice and seemed fair and knowledgeable of what I had & how much it's worth in MY Favor!!read more

quick and personable. In and out as usual! This is my second truck I've bought from Pittsville Ford…read morebut first visit for this truck. Even put in my K&N air filter for me.

Took my car in to check out a noise in the engine, UNDER EXTENDED WARRANTY, the advisor didn't know…read morewhat was covered, and moved me on too a 30 point inspection and a $2600 quote. It is a Ford extended warranty, and I WILL be sending it up the chain, they have never sent me my email 5 star service evaluation Hmmm, wonder why, so much happened here to write about.