This is the WORST company I have EVER had to deal with! The AC unit was installed by A+B with the previous homeowners in June 2013 and included a 3 year labor warranty and a 10 year parts warranty. We moved into our home March 2015 and when we turned on our AC unit, it was not blowing out cold air. We called A+B and they came out and charged the unit. Did nothing else and didn't give us anything in writing that they even came out to charge the system. I am coming to find that any other company would have done a test on the unit to see why it was low on refrigerant. This season, 2016, we turned on our AC and, again, it was not blowing out cold air. We called A+B and, again, they came out and charged it and promised they would come back at the end of the season and fix the, obvious, leak. Again, they gave us no documentation stating that they came out and what they did. They, also, tried charging us for them to come out and charge the system for a second time but we fought it stating there was a 3 year labor warranty and we shouldn't have to pay. They said "the warranty was for the previous owner, not you" but we fought it and they obliged and again stated they would be out at the end of the season to fix the leak. We figured we would give them the benefit of the doubt and allow them to come out at the end of the season (mind you, the end of the season meant that it would no longer be in the warranty time frame but we figured since we were doing them a favor, they would help us out too). A couple weeks ago, I noticed that our AC was not blowing out strong and it certainly was not cold. We went and checked everything out and the entire line and coils were frozen. Thankfully, my dad had the tools to charge the unit. That week, we called A+B and let them know what was going on and they said they would be out the following day. THEY NEVER SHOWED UP AND NEVER CALLED! It has now been a week and 5 phone calls and voice mails later and NO RETURN CALL!! This company has THE WORST customer service and can't even return our phone calls. Guess they don't want to be bothered because they know that they would have to do it under the warranty still since it was never fixed. Cant even have the decency to call me and try to work with us. If you want this taken down, you'll stand behind your work and come fix our AC unit. read more