I tried to avoid this, but I feel at this point it's necessary to inform others.
On July 3rd I hit a deer after watching fireworks in Clearlake. I had my car towed to their shop that evening and received a call from their shop letting me know they'd have it done by that Friday, or midway through the following week at the latest. I thought that was really fast, but they seemed pretty confident. 2 weeks go by, no communication from the shop. I contacted them and they said the following week. Waited 2 more weeks, no communication. I contacted them again and they said still waiting on parts. This went on for 3 months until they finally got all the parts and got the car "fixed". They blame it taking over 3 months on Covid, which is somewhat understandable. During this time, my rental car coverage lapsed and I had to pay for a rental car for 2 weeks. I called to see if they could at least split the cost with me, and the guy said he had offered me a free loaner car during the first conversation(which was a lie). If he had, why would I have gone through the trouble to get a ride from my ex wife to ukiah to get a rental, and then have to deal with returning the rental lol. $450 in rental car fees later and they offered me a loaner. Anyway, at first glance the car was fine but after driving it for a day and having time to closer inspect the car, things were not right. The Horn didn't work, they forgot to put emblems back on the car, the smart key function didn't work and there was an issue with one of the windows. I called to notify them of these issues and they told me it wasn't their fault and to take it to Thurston Honda to get it fixed. I told them I didn't pay thurston to fix it, I paid A&B Collision so it's A&B Collisions responsibility to return my car near the condition it was prior to hitting the deer. The guy said "let me make some calls and I'll get back to you." Never did. After another couple weeks of no contact from them, I contacted them to see if they were ever going to try and fix my car. I was told to bring it in, and I did so as soon as I could. They called a few days, maybe a week or so later and told me all of the issues were fixed and to come pick it up. This was in November. I went in and the first thing the guy tells me is that he personally tested everything himself. Awesome. So I get in the car and try the horn only to find it still doesn't work lol. More lies. He tells me he will make some calls and see what happened cuz thurston was supposed to fix it(more passing the blame on someone else). Initially I started to leave in my car but decided I better not, because I might not hear from them again so I went back and had them give me the loaner back. Another week or so goes by and they tell me to come back again.. i immediately notice the emblems they had previously forgot were now installed but looked wrong.. but I wasn't 100% sure so I didn't mention anything. Another if the same car pulled up next to me at a light and I confirmed they were in fact wrong. A&B lined them up with he body lines which angle up, but they're supposed to be level.. parallel with the ground. This was a minor issue that I intended to let slide because I was over dealing with this body shop. They had my car for about 5 months at this point. Last Wednesday I was on my way to Long Beach to get on a cruise.. first time really taking the car out of town since they returned it. About 15 miles down I-5 and the clips that secure the plastic undercarriage broke off and it began dragging on the highway. So I'll be taking it to another shop to get fixed and send A&B the bill.
I recommend everyone steer clear of this shop, it has been nothing but 6 months of headache. read more