I was traveling from NC TO MICHIGAn and needed a place to…read moresleep It was clean and beds were comfy Free breakfast, coffee maker in the room also Only thing was my bathroom sink was slow to drain

Our stay was wonderful. Sandi greeted us with a smile at the front desk and was very helpful. The…read morebeds are very comfortable with nice sheets and the water pressure in the shower was the best surprise. This will be our go-to when traveling through Jackson.

Good stop for travel. Dakota who checked us in was great. Very nice and helped us figure out issues…read morewith our rewards program. Room was clean and bed was soft. The shower had the best pressure and temp. Super nice for when you need a hot shower before you get on the road again. The breakfast ladies spent more time bitching to each other than refilling things. Apparently supplies were low and every person who was there was going to know it. Not a big deal but I brought my food to my room so I didn't have to listen to them. Maybe Dakota can train them on how to smile and welcome customers. It didn't make or break the trip.

Amazing facility, Clean rooms, friendly staff and a warm atmosphere. The hot tub and pool were…read moreclean, and a perfect way to unwind after a long day! The breakfast offered a great selection of goodies to get our day started as well! Thanks for hosting us and we can't wait to stay again

Made reservation online. After check in I was told that the locks on the exterior doors were…read more"busted out" and that the doors were held open with rocks. Whoa! BIG red flag! I told the clerk I didn't feel safe with that and said I wasn't going to stay for safety reasons. The clerk said, "It's fine...nothing ever happens here." Nothing ever happens? You mean like someone busting the door locks???? I suggest that anyone travelling through Jackson, OH avoid staying here.

Honestly I think they updated this hotel cause I was expecting bad but it was clean, reasonable,…read moreand not bad at all, it's in the middle of nowhere but I had a nice stay here passing through.

We stayed here during Mothman Fest. Not the best, not the worst!…read more Pros: * Very friendly front desk * Plenty of well-lit parking * Big indoor pool and sauna * Decent size rooms * Good shower water pressure * Comfy beds and pillows * Good price per night Cons: * Very thin walls, our neighbor kept coughing and hacking all night; hoping he was just an old smoker and not COVID central * The coffee SUCKS. IT SUCKS!!! It's coffee concentrate and not fresh brewed, but thankfully there's a gas station within walking distance * The breakfast has nothing for gluten free people unless you want a good ol' red delicious apple (which no one does, unless you're a masochist) * Smells like old cig smoke * Lots of stains on the furniture Pretty decent for 2 nights!

Not recommended. Bath towels and wash cloths were damp. I can't help but wonder if they were even…read morewashed but put back after last people used them. Staff rarely at front desk, so if you have questions, there is no one to ask. Phone in room didn't work, so if you have a question, reaching the front test wasn't happening, not that mattered because front desk area didn't have a staff member there. Room smelled like black mold. The air conditioner had cool moist air coming out but didn't have the dehumidifier working so the room felt damp. A better place can be found.

Our first stay was great. So..we returned and continue to stay here when in the aWe found the staff…read morefriendly, rooms clean, and property large enough for my dogs to run and play. Breakfast is great with a variety of choices. Since we stayed a week the washer and dryer came in useful. There's a nice size pool and hot tub. We definitely recommend.

This is a really nice hotel we're always well received when we come down here rooms are nice and…read moreclean beds are comfortable with good pillows. Will definitely stop here again when I stay in Ironton. They also have a really good breakfast sort of buffet style but there is a lot to choose from. And it is better than average as far as free breakfasts and hotels go. There's a swimming pool and an outdoor fire pit with nice seating around both. The pool is indoors. Also has a hot tub. If you're in the area I need a decent place to stay this is probably the best stop in the city of Ironton

I requested a refund for my recent reservation at the Holiday Inn Express here in Chillicothe Ohio…read morefor March 13th through 15th, which I booked through Expedia. My family and I booked the room specifically so our children could enjoy the pool over the weekend. We are local, so the pool was the only reason for our stay. When we arrived, the front desk staff completed the check-in process and only afterward informed us that the pool was closed. Had we been told this before checking in, we would not have proceeded with the reservation at all. Because the pool was unavailable, we stayed in the room for less than an hour while trying to resolve the issue. The front desk told us they could not cancel since the booking was through Expedia, so we contacted Expedia directly. Expedia reached out to the hotel, but the hotel declined to issue a refund even though we did not stay and primary amenity we booked for was unavailable. Charging nearly $300 for a stay we could not use is unfair, especially when the lack of disclosure prevented us from making an informed decision. We would have never checked in had we been told the pool was closed. I have stay at this hotel many of times and have never had issue this time however was different. The pool was the reason i left however, i was upset already because when we arrived she said there was a 250 deposit which I have never had to pay all the other time we stayed and she was going to cancel then and I said no ill figure it out however if she would have informed me the pool was close before checking us in I would have let her canceled. The woman wasnt friendly either. I was also informed they are under new management. Explains why it is going downhill.

Manager is really rude and unwilling to assist guests when her team members make billing errors…read more There is mold in the rooms and the ice machine.

Most unbelievable NO service.First, we were told at front desk that breakfast starts at 9am…read more Secondly,no tv service ,no remote to open the blinds because were told by staff remote was dead at the desk. Pathetic for a Holiday Inn. Customer service folks so loud socializing in lobby til late.

Solid. Dog friendly. Nice staff. The hotel was quiet. Around…read morethe hotel is a lot of green space to walk the dog. It has a pool and work out area and vending machines. No bar and no restaurant. Three stars because it's basic. Not because something is wrong with it.

The GM of this location did reach out to me about my issue with the late checkout. The GM explained…read moreto me that they do their best, but they are not able to always offer a 4PM checkout which goes counter to the Marriott rewards program which states it's guaranteed. This is one of the most important benefits to me, which is why initially marked my review so low, but I am bumping this up as the GM did follow up and comp points for the issue.

Came in town for a graduation. Room prices were outrageous for a Fairfield Inn!! But that's event…read morepricing for you. All employees were very pleasant and informative. They did lack any gluten free choices for breakfast! But we did have bananas. My only reason for giving it a three star was the vent in our room was disgusting. Time for a cleaning.

This was one of the very few 3 star hotels that Hotwire listed. It is in a new area of town…read morewith a lot of national places to eat and shop. It was a nice hotel. It did seem strange that the breakfast was not included so we packed up and drove on to Charleston and had a very interesting breakfast there. The staff was helpful and for a Holiday Inn, it was one of the best.

Just a 3-day recreational stay but the friendliness and professionalism of each staff member I…read moreencountered was exceptional. This 8 year old facility was spotless. Plenty of parking can accommodate buses. From US Route 60, it is tricky to get to even though it is on the highway. The hotel is a steep driveway from the road. The really big sign with the name is not illuminated and the road sign (tiny) is hard to see when approaching from the west (an eastern approach is only marginally better). Even if using the east Mall Road exit from I-64, it is not obvious where the entrance is. There is a bar and restaurant which are seat yourself affairs. The bar is warm and inviting. The limited menu, also available at the bar, includes an incredible sandwich: Salmon BLT with Bacon. Good grief this little gem is great. It is served on buttered and lightly grilled Focaccia bread. The salmon was firm and tasty with a light creamy sauce. Added flavor was provided by several substantial pieces of center cut bacon. There was also lettuce and tomato. It comes with a side. Skip the fries and go with the in-house made potato chips! Excellent! The bar maybe small but well stocked. There were two locally made micro brews on tap.

Love the food and the drinks are high quality and amazing! Try the frappes. The staff is kind and…read morefriendly and try to remember your usual order. I also love the brick wall and industrial style decor. It's so cute.

May 7 we were at the spot on main. First visit. I want to go again. It was great!!! The food was…read moregreat, the service was great.