Future customers beware.
A few years back, this place was decent. I brought my vehicle in and despite the long wait to have the repair job complete, I was happy with the end result.
Unfortunately, I do not know what has happened to A&A. Their customer service has plummeted. I had my vehicle towed in at the end of May for a diagnostic. The vehicle was misfiring and I wasn't sure what was going on. I was told I would get a call by the end of the week to let me know what the problem was. I received no response. Waited another week and decided to call myself. No answers or no callbacks. I wish I could say a lot of back and forth with calling but it was always a one way effort. At one point I finally get a hold of the shop and was told the vehicle was not starting because it needed a new battery and that was the problem. I had to explain to them that car was starting before and it was misfiring and making a weird noise. I decided to bring over a brand new battery since the old one would not hold a charge and dropped it off as soon as possible so I can finally get the diagnostic result. I did so, left, and waited again for the word. Another week or so goes by and nothing. I called back for what seemed like the 100th time. This time I was informed they heard the sound but they would call back because they needed the paperwork from a few years back to see if the engine was still under warranty and they would call back once they find it. I waited another two weeks and had to call back AGAIN trying to get an update. Their excuse? Still trying to find the paperwork. At this point I flat out told them that it has been over several weeks and to find a piece of paper is a poor excuse for never returning ANY calls or updating me on anything. I call again to get an update, again, and still the same problem, looking for the paperwork. I finally had had enough as of 07/20/2018 I decided I am going to the shop and handle this face-to-face. Since obviously, no one is willing to call me and I have been a car short since the end of May, I've decided to go and be a squeaky wheel. I showed up first thing in the morning and Ron told me Mike (the owner) was on the way. If we can give him until noon and Ron will have Mike call by then since he had the documents. That is when I told them they had until noon. If I didn't receive a call I would be back. Sure enough, NO CALL. Why am I not surprised. I showed up around 1:20 and also not surprising, no Mike. I kept getting told, Mike will be in, Mike knows what's going on, or Mike needs to give us the GO to start the repair. It was now just after 2 at this point to which I decided no more. I'm not waiting for Mike and I sure as hell don't want them working on my vehicle if they can't even perform a diagnostic. Considering I can't rely on them for a simple diagnostic, I definitely don't want to rely on their repair work. I had the car towed out of there and took my services elsewhere. Mike showed up as my car was getting picked up and he never bothered to acknowledge me, apologize, or ANYTHING. He wouldn't even talk to me and just walked by like I didn't exist. Upon signing my papers out, I noticed they tried to lie about how long my vehicle was in the shop. They have it listed as being there for only a month. Then I noticed when my car was brought home there was a new scuff/dent on the front of it. Just wow.
PROS: none
CONS: bad customer service - unreliable - lack of time management - unorganized - untrustworthy read more
