We had the water heater installed back at 2018 by A&A Plumbing. It is an American Standard. We also install a earthquake device long time ago, it had turn off our gas when workers did something. This past sunday, we had something done on the roof and sure enough the worker trigger the device to shut off the gas. We are able to turn it on but not able to pilot the water heater. We called the city and they could not light it up. We called our regular handyman , he cannot light it up neither. So at 6pm I call the store and left a voice mail. Mike called me back in 15 minutes and with a short conversation, he asked I call again tomorrow first thing in the Moring at 7.30am. At this point, there is really not much can be done in a evening of sunday.... I called around 7:45am the next morning feeling a bit guilty it was so early but Mike answered the phone and told me someone will come by 11am. My husband and I try so many times following the instruction but can not get it light up. A nice man came around 11ish and is able to light it up in a 2nd. We are floored. He also show us how to light it up. The key is to hold it for 2 to 3 minutes of the pilot knob..... We are thrill with the service and support. Thank you for the good old fashion service. We appreciate it! read more

Straight shooting, clear communication, reasonable and reliable service. Put the effort in to get to us quickly to repair our emergency plumbing needs. Prices were as to be expected, though they did have a couple coupon offers they used to help with costs. read more

Had a great repeat experience with Mike and his team. They troubleshooted the plumbing issues that was clogging the main sewer line and resolved it within a day at a fair and reasonable price. read more

I had the very challenging kitchen sink pipe clog likely because of the heavy rust build up. A & A guy was really persistent to address this, it took a couple of hours to get through the clog. Really appreciate your professionalism. read more

A&A Plumbing, Sunnyvale, installed my new toilet. Mike, the owner was polite and professional. Perfect installation and he took away the 27-year-old toilet. Mike was friendly and offered a tip or two for maximizing the functioning of the toilet. The only less than ideal thing was, due to employee illness, they had to cancel a prior appointment. On that prior day I waited for their arrival, but they never came. I even called three times, left 3 voicemails, but never heard back. If you decide to hire A&A Plumbing, I recommend that you check their website to get a discount that is available (as of January 2022) if the client pays other than with a credit card. It saved me $20. A&A Plumbing is located in Sunnyvale near Wolfe and Fremont. read more

A & A Plumbing is the Best! Remember to leave a review for the girl's that answer the phone and schedule. Carrie is AWESOME every time I call. Her friendly voice makes my day! She schedules and is very patient. Your in good hands with Carrie! A & A Plumbing was our first plumbing company and they will continue to have us as customers! read more

A&A has been my go-to plumber for years. They are honest, knowledgeable, responsive, and on-time. I don't understand some of the negative reviews that have shown up here. Dominique, who answers the phone, is wonderful: always polite and efficient. Mike Fox, the owner, is truly a master plumber. There doesn't seem to be any plumbing issue that he can't fix, and my old house has certainly presented him with some challenges over the years! He shares his expertise and has a very well-trained staff as a result of his teaching. The only disadvantage with A&A is that they are closed on weekends, and plumbing emergencies (like hot water heaters going out) seem to happen to me on weekends! My latest interaction with A&A involved a shower mixing valve that intermittently wasn't mixing properly. Another plumber wanted over $3000 to remove the cartridge and "flush the system." I called A&A for a second opinion the next time the valve acted up. Rosendo came out (right on time), and assured me that for now the valve was nothing to be concerned about, but if it got worse I should call A&A and they would either clean or replace the cartridge. While he was here, I asked me to evaluate an issue with the kitchen sink faucet. He told me that he didn't want to take it apart to lubricate it because with such an old faucet, something would start to leak. Instead, he lubricated it intact, and it is swiveling much better. His expertise and half an hour here only cost me A&A's standard service fee of $85--not $3000 to perform a service on the shower valve that wasn't needed. Thank you, A&A! read more

Move ahead to April 2021, and we have a toilet whose pedestal is leaking at the base. We worried that this could rot the subfloor. A&A came promptly and fixed the problem, not as severe as we had feared. The technician was effective and polite. Strange side effect, though: tried to call to thank them, for two days, and the phone was not answered (did not want to leave a message). I called both the Palo Alto (650) and Sunnyvale (408) numbers, with the same non-result. read more

Very bad experience getting this plumber to even respond to getting a quote for plumbing jobs at my house. Here is my experience thus far 1. Call the listed number 4087388878 multiple times only to get answering machine. Finally get hold of some lady on ph who takes my request to send someone to my house to take a look and give estimate for plumbing jobs 2. A person arrives on time on agreed date next week and takes stock of all work to be done including pictures of sink, washer etc and says he will work estimate and I will hear back in 1-2 days. 3. No one calls even when 1 week has passed and I get in same cycle trying to contact listed number multiple times with no luck leaving voice messages and then finally after 2 weeks I manage to talk to Mike. 4. After repeating the whole job list on phone like that onsite visit never happened, I still get no estimate and fleeting mention that yeah some helper had mentioned of this job at my house in Sunnyvale which Mike or whoever owns this plumbing service did not bother responding to. 5. I am told to send all job info that I went over 2nd time on ph and once in person by sending mail this time to purpleplumbers@gmail.com. I shamelessly do that right after my call with Mike and am assured I will get estimate quickly. 6. Dead silence for rest of work week after resending all info on mail and I am back to trying to call the listed number just to know what happened. If it takes over 3 weeks just to get A&A plumbers to get estimate I am very sceptical about this companies customer service and ability to take up and complete jobs on time. They simply don't seem to care :-( I go somewhere else and get estimate within 24 hrs and jobs are starting next week. Would you still want to go with A&A plumbing? read more

No show after making multiple attempts at scheduling. Front office very flaky. Frustrating experience.

I needed some help with the laundry drain at my house in Sunnyvale. The standpipe was leaking and the whole drain pipework was old and corroded. There was some problem with scheduling my job at the office which left me stuck waiting hours at the house.....my phone messages took a long time to be returned. When Germane finally arrived to do the work he was great! - cut out the damaged iron pipework in the wall and replaced with new ABS fittings to get things back working again. - price was very fair for what turned out to be a bigger job than I expected I'm keeping these guys number in my phone. read more

Our upstairs ensuite has 2 sinks, and neither one would drain. If you poured water into one, it would come up in the other sink. I removed both traps, and they were clear. Each sink pipe disappears at an angle into the wall underneath the sink, so you cannot access the area where they join the down pipe. We tried the Home Depot "Grease and Hair Remover" drain cleaner, and vinegar and baking soda, but these made no difference. I also tried a drain snake, but because of the bends, when I pushed it into one pipe under sink 1, it reappeared in the pipe for sink 2 and would not go down the down pipe to clear it. I even shoved a broom handle down the pipe under sink one hoping that the end of it would divert the snake into the downpipe when I pushed it into the pipe under sink 2, but no luck. I also tried putting a shop vac into pipe 2 while I sealed up pipe one but that didn't do anything either! Also tried a toilet plunger when there was standing water in both sinks while we plugged up the holes and drain in the sink that wasn't being plunged. I ran out of ideas! The toilet and shower in the same bathroom were draining just fine. We called A&A plumbing at 11:35 Monday morning. Jaime arrived at 1PM. He tried to snake the drain several times, but had the same issue- the snake reappeared in the pipe from the other sink. He finally had to bend the end of the snake to get it to go down the down pipe. Once he did this, he plunged several times with his rotating motorized snake and had to go down a long ways into the down pipe, but was able to clear the blockage. The bill was $189 including a 1 year warranty. We were very pleased with A&A's responsiveness, and Jaime's result. The price seemed quite fair, since it costs $100 these days to get someone just to come to your house. read more

Re-piped my house and took care to clean up after all adjustments in walls. Excellent staff and did everything I requested.

Great company and knowledgeable staff! On time, very efficient and explained every step of the process in full detail. The charges were very fair and reasonable as well. Highly recommend read more

Mike is transparent, fair and trustworthy in his under promise over deliver workmanship. He will point out if a competitor is overbidding or incorrectly diagnosing a problem. His team creatively solved a drain mainline issue without having to replace the entire line. Highly recommend but almost don't want to because too many will fill up his calendar :-) read more

Rosendo arrived early! He was friendly and helpful. He looked at the job, and went to work. Needed to cap a pipe that had no threading. 15 minutes and it was solved. Quick and done. We are Happy. R and L morison read more

Have used A&A for years and always grateful for their honesty and fairness. Rosendo and Issac were here today and the service and professionalism we're outstanding!! read more

We have used A&A Plumbing in Sunnyvale several times over the years. They have always been extremely reliable, professional and knowledgeable. On this past Friday afternoon, the day before the 4th of July weekend, we had an issue with a toilet including a leak. I called A&A Plumbing and Mike, the owner, answered the phone. He said he would have one of his people stop by on his way back to the shop. Rosendo, who has been to our house in the past for plumbing repair, showed up. Rosendo is friendly, knowledgeable and very efficient. He fixed our plumbing problem in 15 minutes. A&A Plumbing has always been very reliable and and do quality work. I highly recommend them. Bob Morrison Sunnyvale read more

Way to high quotation. Nothing about the service, but the minimum quote was 4x my regular plumber. So be wary of the cost. read more

Consistent professional service After struggling with a leaky toilet, I gave up and called A & A for help. Again they came on time at the day and time we arranged on the phone. David was not only friendly and careful, but he went to great lengths to explain to me what he suspected was the problem and things to look out for in the future if I do it myself. David had the parts with him and was able to adjust the existing parts to do a better job. These guys are very honest and diligent. read more

I called A&A on a Sunday night around 6 because water was backing up into our bathtubs and our toilets weren't flushing. He asked me a few questions, determined the problem was with our main sewer line, and told me to call the Public Works department because they would do it for free, even on a Sunday night. He could have just come out and charged us $500 to do the work, but let us know about this instead so we could get it done for free. A+ for A&A. Thanks! read more

Mike and his staff are professional, efficient and on time. We have used A&A for over a decade now and they have always been honest and thorough. Most recently, today, they came only a day after we called at the appointed time. They came in and replaced the failed faucet, no issues at all. Now they may not be the lowest cost option but they do the work right the first time and never try and sell you more than you really need. I highly recommend A&A Plumbing. read more

These guys are very unprofessional. They did not shown on their appointment and when i called back the lady told that my boss is busy and we may need to reschedule the appointment for other day. On other day appointment also no body showed up and no body picked up the phone. Do not waste time to work with these unreliable guys. read more

50 Reviews already? Where does the time go!? I'm not a "call the plumber" guy. I handle household problems. I fix cars, sinks, electronics, appliances & computers. Ok, I destroy and then replace computers, but still... We had what I decided was a 'main sewer line clog' after some reading. I guess the toilet water backing up through the shower drains was my first clue that I needed professional help (gross right!?). Plunging did nothing, snaking did nothing. I turned to yelp. A & A did a great job, the technician (Jesse) was 4 minutes early to our one hour appointment window (GREAT SIGN!) and was courteous and professional. He brought a real Howitzer of a drain snake too, it made the one I use with my 18V Dewalt look like a toy. He ended up snaking through the roof vent in our plumbing system because the house doesn't have a "clear out" which I didn't know was possible. He really, really knew his stuff and was happy to talk shop with me while he worked, which in hindsight was probably really annoying. I'm a talker. Lol This was a four star experience for me instead of a five only because an hour and a half of snaking cost $350. That was the exact price they estimated, so I knew what I was getting into, but I figured they were quoting me worst case. I figured they'd have let me off the hook for a little less since it didn't seem to take that long. I was still happy to pay since I appreciated the prompt service and great work! Pepper Plant Sauce = NO read more

This company is GRRRRRRREAT! I saw the great reviews on yelp and decided to give them a try. I had one really old ( 20+ years) toilet, that had a tank that never completely filled up and ran continuously as a result. Another toilet needed to be resealed because I made the mistake of picking some bozo plumber out the phone book to install a new toilet two years before. :( Anyway, Derek from A & A came over and right away I liked him, because when he saw my bare feet and white carpet, he immediately put little booties on his shoes before entering my place. YAY! Then, when we were upstairs and I was trying to figure out how much money I would save by having my existing toilet repaired/re-built verses having a new one installed, he pulled out a typed-up price list. DOUBLE YAAY! Other times when I have had non-plumbing work done, I would swear that the price was determined after the contractor looked at the inside and outside of my place decided what I could afford. Anyway, that was not the case with A & A, so I really appreciate that. Derek was courteous, professional and presented me with options when available (clear vs white caulking, etc.) which I appreciated as well. He did a great job, I got a good price, and I could not be happier. It is so nice to have a reliable plumbing company that I trust. I strongly recommend this company to anyone in the area looking for quality and honest work. read more

I had used A & A Plumbing before when my heater wasn't working in December. They were one of the only people who could help because of the type of system we have and everything went smoothly with that interaction. Fast forward to now, when my air conditioner needs attention and I decide to call them again since everything went so well last time. On Tuesday I called in the morning and left a voicemail because no one answered. I called later in the afternoon and still no one picked up. I called Wednesday and still no one answered the phone. On Thursday, the phone was finally answered but I was told only the owner of the business works on air conditioners and he is booked out for the week. Before she could quickly disconnect me, I informed her that it wasn't an emergency and I wouldn't mind scheduling for whenever he could come out. She politely took down my information and proceeded to tell me there was a problem with their computers and would call me back to schedule the service. Now whether that was a lie or not, I sit here +24 hours later with no phone call. I'm taking my business elsewhere; I'm tired of playing phone tag with a company who clearly doesn't want my money or repeat business. Update: I received a call and apology for forgetting to call me back at the end of the week. I've got work scheduled for next week so I'll update my review after this and I've updated my current star review from 1 to 3 stars because they did eventually call back and were very apologetic. Update 2: I believe he showed up either right on time or a little early for our appointment which was great. He had a little trouble finding where the condensation should be draining to but ultimately was very thorough in checking all possiblities and we both think he was able to flush any clog there might have been forcing the condensation out of the secondary pipe over our front door. Even though it had been hard to get our call in, I'd probably call this company again because both times the problems were fixed promptly and professionally. read more

Mike arrived at our house in Sunnyvale and plumbed our aquaasana water filter system. Mike not only did an excellent job installing the system but also recommended a bypass In case we wanted to bypass the filter during any maintenance work on the filter system. The system turned out much better than I had anticipated. Thank you Mike.!! read more

Returning from a 10 day vacation, we found water running under the garage door. Yikes, our 21 year old hot water heater had given up the ghost. We contacted several highly rated YELP plumbers the next morning, and though A&A wasn't the cheapest, their charming operations manager, Rose, made us feel confident they could do the job to our satisfaction. We scheduled for the next morning, and the plumber she sent, Dave, actually showed up 5 minutes early! Our old water heater wasn't installed to code, so it was a complicated job.. And to make matters worse, the drain was totally clogged, so Dave had to find a way to empty it before the real work began. He was up to the challenges, and was pleasant and polite throughout a taxing job. By early afternoon, the tank was installed, the work area totally clean, and I was able to take a hot shower! I don't think Mike, the owner, could have done a better job... but he gets the credit for training such an apt apprentice. Thanks, A&A, for a first class job. read more

A & A Plumbing - Our hot water heater exploded, but Mr. Big Wrench came to the rescue. - Plumbing Near Me

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Overall a very good experience when things go wrong with plumbing or heater problems. I have used their services for a variety of issues over the years: plumbing, garbage disposal, faucet replacement/repair and wall furnace. Pricing for the work was reasonable. Our recent work involved a wall furnace that needed to have some work done, including a new thermostat. Though it took awhile to get the new wall furnace part (tech had to purchase it at another city), the work was well done. However, about a month later, the new thermostat (non-programmable, manual type) decided to stop 'clicking' to turn on the heater. We were still under warranty and I called A&A Plumbing to explain the situation. A&A Plumbing tried to see if we could get squeezed in to their busy schedule for the same day or the next. To our surprise, we got a call back and were able to get help on the same day, since someone was already in our area. Great timing! The issue was solved and heater now works. I recommend A&A plumbing and I will continue to contact them for any future issues. read more

I called because my toilet was stopped up. It was 9 at night and my boyfriend called out to me in a panic that the toilet was overflowing nasty water all over the floor. He was plunging away to no avail! More poo water was flowing onto my clean tiles! I went to yelp and looked up emergency plumber and this guy came up. He advised me to turn off the water to the toilet and then he just talked my bf through the crisis on how to plunge the toilet correctly. After about 5 minutes of correct plunging, the toilet unclogged! I didn't get the dude's name, but boy am I thankful! It would have cost extra on top of the regular fee as it was after hours which I was totally willing to pay if I needed to, but he saved me the bucks and my toilet now flushes! I do need a toilet replacement soon.. I think I know who I'm going to call. read more

I am very pleased with their swift scheduling of appt snd their timeliness showing up on time. Determined the issue with toilet and remedied immediately. I'll call them again if/when I have a plumbing issue snd will personally recommend them to my friends and neighbors read more

When taking my shower this morning warm didn't get hot and and I realized that my pilot light was off. It is a Sunday -- it's during the holidays I cleaned the water heater, tried to light it several times. No luck. I called Mike and he stopped by after a full day with family helping them with plumbing installations, on his way home to get me back on track. This is what I call SERVICE! After a dinner party this eve I was able to wash the dishes in hot water, and tomorrow I can take a shower. Love it! read more

Called the business to unclog a kitchen sink. They told me over the phone that they would send people to take a look and give me a quote. Two people showed up at my house and started taking tools out of their vans. I asked them to give me a quote before they start. They said since they could not find sewer cleanout in the yard, it costs $225 to clean the pipe through roof, and it would be $189 if they don't need to do it through the roof. They put snake in the pipe through the roof but it did not work. Then they came in kitchen, removed the p-trap, put snake in the drain and that worked. However, the p-trap started leaking when they put it back on. That p-trap never leaked before. I asked them why the p-trap is broken after cleaning. They said the p-trap is old and easily to break after they used snake to clean the pipe. Then they went to their vans, got a new p-trap and put it on. In the bill they charged $252 for replacing the p-trap, a work took them less than 5 minutes (screw a few slip nuts), on top of charging $225 for unclogging the drain. And they said they will give me $100 discount because two projects are combined. I googled the p-trap model they wrote on the bill and showed them the market price is about $30. They said their p-trap is from professional store and much more expensive. They threatened that if I do not pay the price they asked, they would remove the p-trap. I ended up paying $377 for unclogging a kitchen drain and a p-trap. DON'T USE THEIR SERVICES. FIND SOMEONE ELSE. read more

Mike and Larry are fantastic. We had a tricky situation where the flame for our water heater would go out. The first time they came out they couldn't replicate the problem and they didn't charge us. They squeezed us in their busy schedule later and was able to address and replaced the part that was causing the problem for a very reasonable price. If you have any kind of plumbing or heater issues give them a call bc they're the best! read more

Short summary - these is the most thorough, detail-oriented plumbers you'll find. First used A&A pluming in 2015 when my house had a very tricky-to-solve plumbing issue. Two previous plumbers had bailed on helping me solve it, but the folks from A&A were super sharp and found a crafty way to get it resolved. In 2016, I had another plumbing issue: a clog to my main line, but this required having the cleanout converted to a two-way cleanout to be able to properly snake the line. First, Mike came and found a way to temporarily fix the clog so our house was usable. Then, a few days later, Jaime came and started working on replacing the cleanout. It was a big job, but he worked through it quickly. He then came back 3-4 times with a powerful snake + camera and made sure the main line was completely clear, all the way to the house and to the street. They kept me very well updated throughout this process and I'm extremely happy with the results. They ended up doing this job for less than they had initially quoted me, and everything is working great. My only wish was that I had asked for them to e-mail me a few clips of the camera footage of the drain, but I never heard back on that request. read more

We have had Dave come out a few times now for our toilets and sinks. I know nothing about plumbing and he is always happy to explain what he's doing. He is honest about what needs to be done and gives different options for different price ranges. Very friendly phone services every time I have called. They always give appropriate time frames for when the plumber will arrive. Very happy with every service we have had. read more

Rosendo fixed the flow of hot water to my sink. Stick-to-it personality saved the day! He is tidy, friendly and smart. Also A & A was responsive and courteous. Good job! read more

I cannot recommend these guys highly enough, I have used them three times and every time has been a great success. They installed an elaborate Japanese style toilet/bidet, also a standard toilet and took care of a minor plumbing issue. The first two were quite tricky as I live in an old Eichler and Mike did an excellent job. The last was an urgent fix needed to install at dish washer. They came over and fixed it within an hour of my call to them. I would never use anyone else. read more

I can't say enough WONDERFUL things about A & A! We had a blockage in our laundry room, the washer spewed water all over the place, flooding everything. I immediately called A & A after seeing the 5-star reviews for their work. Jessie came over in less than 20 minutes because I was panicked. He was very professional, courteous, friendly, knowledgable and respectful. EVERY time he came into the house he put on his little booties! He fixed our problem, told me what caused the problem and how to prevent it next time, charged me very reasonably and even helped me move my washer & dryer back into place. Thank you, A & A....you are the example of what INCREDIBLY GOOD service means! Thank you!! read more

Our handyman recommended this company to us since it was beyond his scope of practice, and he knows Mike, the owner. We needed a new water heater and when they went through their inspection for a quote, they noticed that several things were out of code. They brought everything up to code that the landlord wanted to complete and also went above and beyond. Larry, our tech (over the three-day span because of so much work), rerouted the dryer vent to the outdoors (where it should have been) instead of leaving it in the garage (why it was so moist and dryer lint flying everywhere when doing laundry). He even fixed a broken towel rack that he noticed in the same bathroom. Awesome service and we will definitely call them again if need be. HIGHLY recommend. read more