Had nowhere to take my older BOSE CD AM/FM radio to be looked at; found them took it in, only…read morecharged me $25 & found me a new cord that fit it. Unfortunately, they couldn't get the parts but, they gave it back to me in working order. Nice to deal with!

Got some screen repairs on my IPad and iPhone (and added a screen protector). Got both of them…read morerepaired on the same day, fast and reliable!

If I could leave 0 stars I would! Only go here if you want to get overcharged. They will charge you…read morea crazy deposit over $50 JUST for the diagnosis and after that it will roughly be another $100 at LEAST (yes even if it's a small problem!!!). On top of that they will take a month or two to fix your item. They only fixed mine because I kept calling every other day to ask about the process and they got tired of me calling so they expedited the service if I hadn't called god knows when they would've gotten to it. The cherry on top is how unprofessional they are and how dirty the store is inside. Rat poop on the floor like they don't ever sweep and the smell in there is mildew and humidity that was the first red flag should've walked out immediately.

This place is amazing! It's been in business for well over 30 years. It's one of the few "mom and…read morepop" stores left in the electronics business. Their repair department is excellent! It's a one of a kind gem. They have a huge selection of audio and video equipment including vintage gear. Check this place out if you're looking for some amazing vintage equipment. They carry every brand you can think of. McIntosh, JBL, Pioneer, Dual and many others. They're also an authorized McIntosh Repair Center so if you need your McIntosh equipment repaired then definitely check them out.

I called to ask if they could repair my stereo which recently stopped working after a power outage…read moreand they asked if it was prior or after 1980. I let him know it was built after 1980 and he kindly referred me to someone else, Electronic Engineers Inc in Chicago. I really appreciated the fact that he just didn't tell me know and gave me an option to look into once the other place opens tomorrow.

(Let me preface this by saying I had been looking for a vintage audio repair business for six years…read morealready, and I was definitely okay with waiting a few more months to get my stereo receiver repaired. That being said, it was well worth the wait!) Just got my receiver back yesterday and it's functioning like new! It also looks fantastic with the upgraded front panel lights installed. Very happy with the service. Vince responded to messages within 24 hours (which, for me, is a huge plus) and the cost for the repair was what I had estimated - so no surprises. If you have a piece of vintage audio equipment that you want working properly, definitely check out Pure-Grooves!

Very reasonable priced. Delivered product and repaired TV when promised. I will use them again.read more

From the owner: Television repair (all makes) lcd, led, plasma 3d projection lcd dlp crt…read more *in home service*

Grant did a great job! He was friendly, responsive, and easy to work with. He also suggested a much…read morecheaper and faster solution than what I called to ask about. We'll definitely look to 312 Tech Repair for future tech needs.

Grant was fantastic. He fixed my iPhone screen and discovered issues left behind by a sloppy…read morerefurbisher. He repaired a broken volume button and replaced missing brackets and screws, all at no extra cost. Highly recommend.

This is a horrible place full of scams, lies, and money gain…read more I had been lied to about a laptop screen price that is typically lower, and it had increased instead of the normal price it is worth. I would not recommend nobody come to this place to get their technology done whether it's for work, school, or home and I suggest to find another place unless you want to be scam by a real scammer. I promise it be so much worth your time and money, if you don't come to this place, because 529.20 or higher is way too much in our society and they don't tell you about the tax too the last minute and they charge for putting it back together and every other thing that they can find. PS. Let everyone that this is a very bad place to pick for a repair and report scam if you can. Thank you!!!

Great Service. The owner knows his stuff. No appointment needed and turn around on repairs are fast.read more

I brought my non-working PCI card and computer to VFX & Technology after being told they had the…read moreproper equipment to diagnose and possibly repair it. I was told the diagnosis would take 24-48 hours. It took about a week. I paid $90 upfront for the diagnostic. I was later quoted $200 to replace the processor chip. I decided not to proceed with the repair and went to pick up my equipment. When I arrived, I was first told it was fixed. Then I was told it was not fixed but that a bad capacitor had been identified and it could be repaired in two hours. I agreed to wait, but then I was told they were going to lunch for a couple of hours. I returned the next day. The next day, the door was locked. I called and was told they were closed. When I asked to pick up my property, the owner became hostile and threatened to call the police. I was told to return the following week. When I went back at 11:30 a.m., I was told there was an issue at the shop and that I would need to meet at another storefront in Hyde Park. I was told to come at 1:30 p.m., then it was changed to 2:30 p.m. I refused the change, and eventually received the address to retrieve my equipment. In the end, nothing was repaired. I was also told they did not have the programmer required and that it would cost $200 for one. I later purchased the same programmer new on eBay for $35 and a replacement chip for $44. The communication was inconsistent, timelines were not honored, and picking up my own property became unnecessarily difficult. Based on this experience, I would not return.

This was by far the most unprofessional, drawn out horrific experience. From the rambling owner…read morewho has issues with accountability and honesty. What was predicted to be an 3day repair turned into over 3 weeks due to mistakes, missed deliveries and missteps. After repairing he lied about part delays but later admitted to his staff re-cracking the device . Only after lying about it being delivered broken. He also missed the 3 attempts to delivering when he wasn't open during his business hours. He then completely disassembled my device for an external issue. Only to have my device not turn on after he finally called me to pick up after 3 delays and extensions. He never apologized, never took accountability never fixed the problem. In fact he made it worse. I left with additional issues. Bad decision. Bad business. Bad experience.

I brought my MacBook Pro with a cracked screen to Simplefix for a screen replacement. The…read moretechnicians at this store were outstanding! They performed the replacement on a timely manner and at a reasonable price. I strongly recommend this store not just for their technical expertise, but for their customer service skills. They went above and beyond due diligence, they have a strong customer service culture, their level of professionalism and technical expertise was great, but it was second only to their customer service ability. The experience was far beyond my expectations. Unlike other big box technology stores, they never made me feel like a non technical Oldman. I appreciate the way they treated me. I am sure you will not be disappointed. Luis

These people where dishonest with business I paid to get my screen repaid but I was not told I was…read moregetting a aftermarket screen when I got the phone back I saw there was a delay when the phone turned on. I took the phone back they checked it when I got the phone back they told me they put a aftermarket screen and charging at the same price as one screen they could have at least giving me a option to chose it told me they didn't have stock greens. I got e refund with the old screen once I took it o another shot they have me the option to chose the type of screen to install aftermarket or a stock screen I paid 325 for a stock screen at another shop but I was charged the same price at this place for a cheap one not to mention the second shop was giving me a discount for aftermarket screen at 210

There is nothing quite like the heart stopping fear of watching a movie on your pricey high end 4K…read moreTV that was intended to be a long-term investment only to have that TV shut off suddenly without warning and be unable to turn it back on. No amount of troubleshooting gave me any idea of what happened. In my case fortunately my Sony TV model was specifically covered in a narrow extended warranty for a power board supply issue. After finally getting Sony to act on repairing the TV I was extremely concerned about what vendor they would use in order to repair my TV at home. I certainly did not want there to be any lingering problems or have the repair affect any of the features of my TV and I knew that the quality of the technician would be important. For once, Sony impressed me when they assigned the repair to TV Repair Xperts. from the beginning the company was very fast to reach out to me and explain the timeline on the repair. In addition, they were extremely flexible with respect to repair scheduling and were clearly skilled enough at what they do that they could fit many appointments into one day. My contact there was my new hero, Bill. I scheduled a late day appointment and Bill kept me updated on the day of my appointment as his day progressed. He was especially cordial and professional when he arrived. I had no idea the magnitude of the repair I needed and he was kind enough to explain it to me. He was also kind enough to offer me advice on a software update issue I had been having with this TV. Within just a few minutes, he had managed to reattach the jumble of cords and my beautiful 4K screen came back to life. They may not have a super fancy website or sophisticated marketing, but they will be my absolute first choice and I referral whenever I'm in need of a TV repair again or know someone who is in need of high quality and professionalism. Bravo to Bill for bringing my beloved TV back to life!!

Bill was great at communicating with me and tried time and time again to get a good date and time…read moreset during the holidays when everyone is busy. He was in my home and out in 15 minutes. Friendly too! Thanks again!

Horrible horrible service! Very ghetto, very fraud. Just another business using a service and the…read morelack of knowledge of electronics to get over on the average person. Had to have the police get involved and even the police told the manager the extra charge was ridiculous and not adding up to what it is supposed to. I paid 125$ deposit and was told 125$ owed to pick up. Then when retrieving my television was told a whole nother price the added taxes fees and shipping when my tv was never shipped. The older man seemed confused and like he didn't know what he was even reading and added a 50 delivery fee to evanston when he didn't come to evanston and the lady over the phone already confirmed they don't charge a delivery fee if dropped if to the same place it was picked up which it was. Had to go to the store and contact more police. BY FAR WORST SERVICE EXPERIENCE I HAVE EVER HAD AND I HOPE THEY DONT GET AWAY WITH THIS WITH ANYONE ELSE! I can only imagine how much money they have finessed gettin over on people this way that have not even paid attention to this! Not to mention got back to the store with the police and they hooked the tv up after they told me they turned it on and it was working fine. Just to discover tv still doesn't work 311$ later. No remorse to fair resolution just attitude entitlement and pure ignorance! Please don't waste time go to a big company who stand behind their work!

Called ahead to see if they have a charge for an estimate on a TV repair, was told no. I walk in…read moretoday with my TV and I am told that there is a $50 charge for estimate/deposit. And a guess-timate was what is free. So i leave.