Five-Star Review for Allstate Transmission…read more Allstate Transmission is exactly what you hope to find in an auto repair shop--family-owned, honest, and fair. We have an early-2000s Ford Thunderbird, a very special vehicle that has been in our family for years. We initially brought it to a large corporate repair shop in Cave Creek and were quoted $3,500-$4,500 for transmission work. That estimate didn't sit right. After doing extensive online research, I reached out to Allstate Transmission and spoke directly with Nicole, an owner. She clearly explained the inspection and repair process, set realistic expectations, and even walked me through a worst-case scenario that came in at just under $2,000. We transported the car to Allstate and were extremely pleased with the transparency of the estimate process and the consistent communication throughout the transmission rebuild. The transmission carries a 12-month / 12,000-mile warranty, and when we picked up the car, it shifted and ran like new--no leaks, no issues. After living in Arizona for two years, it's incredibly reassuring to finally have a shop we can truly trust with our vehicles. Integrity, common sense, and quality workmanship--thank you, Nicole. You run a great shop, and Allstate Transmission comes highly recommended.

I had a terrible experience with AllState Transmission and would not recommend their services. I…read morewas charged extra for storage fees on my car, but when I picked it up, the part they supposedly fixed was still not working properly and my transaxle sign popped up before I even made the car home. When I brought this up, Nicole was extremely unprofessional and told me I was "lucky" they would even fix it without charging me more for the new parts they had to replace on my transmission--despite the fact that the part had failed and should have been properly repaired in the first place. To make matters worse, when I asked for an invoice showing the corrected repairs, they refused to provide one, leaving me without proper documentation for my records. This is completely unacceptable. I paid for a service that was not done correctly, was overcharged, and was then denied basic proof of what was (or wasn't) fixed. I asked for a refund or even a partial refund on the storage fees considering I was charged more than what I was told and for the car having not been completed correctly in the timeline under which I was informed and billed for. Had to leave work multiple times for their mistake but was told I was lucky to have a fixed car, which I am, but some good customer service would have been nice too. I would strongly advise others to take their business elsewhere. A reputable shop should stand by their work, treat customers with respect, and provide clear and accurate invoices. And customer satisfaction is supposedly their 100% priority but Unfortunately, that was not my experience here.

They put a new clutch in my 95 mustang and replaced the rear main for no added labor. I found them…read moreon Craigslist. Jerry treated me like family. Budget friendly

They done my 2000 Chevrolet 1500 4x4 transmission works great plus done Transfer case also …read more Now have my 2004 Ford 150 Transmission work being done also .

The positives: The folks at Transmission Factory are refreshingly pleasant. Robbie and his wife are…read moregreat; very welcoming! Robbie the GM is sincerely friendly and knowledgeable. I know you're super-busy and my car was returned to me a little dusty, so I shouldn't have been so critical. A few weeks ago I gave an unfair review. it turns out I was mistaken on a couple things and I gave them a poor review saying that they didn't take good care of my Mazda-5. They actually had the best prices compared to 2 other shops and I got my car back quickly. My mistake was that I had my car looked at 2 other shops and at one of them, they broke the panel on the driver's side and the engine cover was left off so I assumed it was Transmission Factory---I was totally ticked-off at the wrong guys. i APOLOGIZE GUYS. You did good work. My wife and I are grateful. 4-Stars! I will definitely bring my car back for future work!

Stay away! Took my truck in for a hard shift with a CEL. They diagnosed as needing to be rebuilt…read moreand said it was a "common problem". When I picked my truck up, I noticed a leak before I drove off. They put it on the lift and fixed the leak. Driving home that night hard shift on the same gears and the same code. Took it back. After a few days they said it's fixed. Two days later same issue. Took it back again and after a few days they returned the truck. This time it was fixed. I finally parked in my driveway way after having it for a couple weeks and noticed it was leaking. Took it back and they didn't have time to look at it. They sent me down to their sister shop and they said it was a gasket leak. It was a small leak and I every time it's in their shop it's 3-4 days. I missed enough work, decided to wait until I needed to service and fix it myself. I found a random 12mm bolt in one hole and my pan was damaged on the lip. No wonder it was leaking. Whatever tech worked on my truck definitely had the " that's the next guys problem" attitude.

Called to schedule a next-day oil change. They were able to fit me in for the afternoon. They…read morecalled back to let me know it would take 1.5 hours. I showed up and had to park in the convenience store parking lot next door, because it looked like a pretty tight lot. They said that was no problem. I sat and looked at my phnoe for a little bit until the battery almost died (it was alrfeady low when I got there). They had charging cords on the coffee table with adapters for every phone. I plugged my phone in and sat it on the table and got comfortable for a longer wait, but moments later, true to the 1.5 hour estimate, they said my truck was ready. They advised me of some sort of leak on the front axle, but told me to check with the dealership because it might be under warranty. I appreciate that. I'll definitely be back for future service.

I've been bringing my truck here for a few years now. They helped me resolve an oil leak, the…read moredealer I had taken it to didn't tighten something and I was leaking oil. They topped me off and had me out of their quickly, I've been coming here ever since. They do excellent work, they deliver my truck to me in the time frame they provided, everyone is very professional, they text me reminders and make recommendations without being pushy. I would definitely recommend Gilbert and his team. Everybody's neighborhood should have a trust worthy mechanic like this team.

3/12/2026 Brought my…read more1999 Nissan Frontier with 175k miles here and they took good care of it. The truck runs smooth now and you can tell they know what they're doing. Price was fair and they went above and beyond to make sure everything was right. Hard to find honest shops like this. DEFINITELY RECOMMEND!

I've been dealing with issues on my Honda for months now. We originally took it to Honda, and they…read moreclaimed it was just the spark plugs--so we replaced them. Unfortunately, the issue came back not long after. We then brought the car here based on the good reviews, hoping for a real solution. The mechanic said he inspected the car and couldn't find anything wrong except that I needed an oil change and "Honda-specific" spark plugs. He also cleared the dashboard settings, which we found extremely frustrating because that doesn't solve the issue--it just masks it temporarily. At that point, it was already done, and we couldn't reverse it. We went ahead and bought the spark plugs directly from Honda and had them replaced, even though the original ones weren't aftermarket or low quality. Surprise--same issue came back again. Whether it's "higher-end" spark plugs or not, my car continues to have the exact same problems. Honestly, I don't understand why that recommendation was made in the first place. We even spoke to friends who work at dealerships and Honda, and they confirmed that advice was completely inaccurate. The car might be running *slightly* better, but it's like comparing Pepsi to Coke--it's still the same drink. At the end of the day, nothing was truly resolved. At this point, it feels like this is just one of those issues no mechanic seems able to figure out. Disappointing experience all around. Late update, but this happened on July 10, 2025. the only reason i came here was due to the 4.5-4.7 star reviews and the fact that it was near me.

You can tell the staff works their tail off and cares. Super competitive prices. I would definitely…read morerecommend them for your transmission needs

Knowledgeable, professional staff. They diagnosed my transmission issue quickly and accurately…read more The car is back to running great!

Finding this family owned shop is a happy accident that I couldn't be more grateful for. When it…read morecomes to cars, I know enough to get by, but for serious problems, a mechanic is a must. The hardest part is finding someone I trust, because it's easy to take advantage of people who don't know what the heck is happening. Time and again, these people have proven to me that I can trust them. They are honest, they are careful, they continue to help and support you if problems persist. They have never overcharged me. In fact, I feel like they've done too much for me without charging me. As frustrating as car issues can be, I must admit, part of me gets a little excited when the check engine light goes on, because I know that I do t have to worry about whatever it is. I can't say enough good things about this hidden little shop, or the family & the people who work there, run it and represent it.

Such an amazing care center! They always call me back with any updates. Go above and beyond to help…read moreme with my breathalyzer issues. Very attentive and even help me after hours to work on my car. 110% recommend.

I went to Glendale from California to attend the Mecum auction. Well I won the bid and when leaving…read morenoticed my 1968 mustang had no 3rd gear. Not good since I planned on driving it home in 3 days. I called 5 different transmission shops, all of whom were to busy (2 weeks). We'll Sun West got me in right away for an inspection. Long story short it needed a new transmission. We'll he fit me in and had it done in three days even with surprises like it had a different year tranny then the car so different parts ordered. The whole time they were friendly , helpful and kept me informed where we were at. Not to mention their price was fair and beat most others. In the end the trans works beautifully and they had it done on time. Great customer service. Hope I don't need any more transmissions but if I do I know where to go

I worked in an auto shop for years, and we always brought our customers' transmissions to Sun West…read moreTransmission. When my transmission went out, I found out why. Sun West's knowledge, attention to detail, and customer service is the best in Arizona. They fixed my Ford F150 transmission in 2012, and it still runs great 8 years later. Sun West does quality work, and they've also repaired my transmission in my Jeep Wrangler. Their expertise is unmatched in Arizona, and the best in the business. Thank you.