I chose this company after many people on the Nextdoor app recommended them and I did my research…read more We have never owned a home with a working fireplace before. Ours is a gas, direct vent fireplace. So we wanted piece of mind knowing that our home is completely safe and how to use the fireplace. I checked with the BBB, Facebook posts and their awesome website. Their website is a must to check out!! They have multiple videos for the work that they do on which type of fireplace you have. Ron walks you through what they do and how it benefits your family and your home. We had James Yoshida over as the technician. We have two boys (4 & 2) that were also home and very interested in who he was and what he was doing. James laid down blankets to protect our floor from any mess. He took things apart and serviced the fireplace. Vacuumed the logs, replaced the embers, cleaned the glass and painted the inside to look new. He made sure before he painted that no one was allergic to paint fumes. Which I thought was a great question to ask as you never know. My children were all up in his business asking questions and James had the patience to answer them. (They has good questions) James even blew up a glove for the kiddos to share. It was refreshing to invite a stranger into your home and have them leave as a friend would. I highly recommend the company. I also wanted to mention Ron as each time I called, he took the time to answer my questions. At first when I told him I was gathering quotes, I hung up from him thinking that was nice to not feel pressured to have to set up an appointment right away or make a split decision. I called back after the service was performed to gather more clarification and Ron nailed my questions. Finally, we have a digital copy of the service performed along with photos of before, during and after. We will see them again next Winter.

They were prompt, which was appreciated, but I probably would go to someone else next time. We…read morecalled to request a cleaning due to raccoons in our chimney, and a cap to have put over the top. They agreed and came out within about an hour. Disappointed that they charge us more than quoted, without acknowledging why. I can't help but assume they have no fee schedule, and make it up as they go along. Also when they arrived, they neglected to tell us they did not have caps, but had to order one in. So we had to pay a second service charge to have the cap installed and ordered. Since we were dealing with animals, and they knew that, I expected them to tell me on the phone they did not have the ability to cap the same day (as I had requested this on the call). Overall way more expensive than it needed to be, since they were less than forthcoming.

Filled out the form online. Quick response from Sue and allowed for phoning back or text on missed…read morecalls; adding to communication ease. Friendly service, quick and clean. Explained how my specific unit worked since buying a new house. Have used before in a previous house with the same great service.

Ken was easy to work with fixed our chimney cap which was damaged from the storm. He was honest…read moreabout our chimney not needing a cleaning and explained how we can tell if and when our chimney needs to be cleaned. Thank you

My case was tricky: wanted a wood stove in my basement so installation required putting the pipe…read morethrough the roof and ground level floor. The competitor company said it is not possible... Scott did a great job figuring it out. He was also very respectful of my home, making sure to clean up after himself and leaving the area even better than he found it. Overall, I am extremely satisfied with the service I received from this company. They were professional, efficient, and took great care to ensure that everything was done right. Scott's expertise and attention to detail really shone through in the final product, and I couldn't be happier with my new wood stove. If you're in the market for a wood stove installation, I highly recommend giving this company a call. They truly exceeded my expectations and I am confident that they will do the same for you. Thanks again to Dan, Scott, Mellissa and Emily for a job well done.

The fireplace at the Avidor is still not working ... under warranty and the problem has not been…read moreresolved. This has been an ongoing matter since installation.

I used Thaddeus last year for a chimney cleaning and was happy with his service. He told me at…read morethat time I would not need another chimney cleaning for 5 years because it is gas and doesn't create soot buildup like a real fireplace. (although other companies say you can go 20 years unless of course you get a birds nest or something in it) Recently my gas fireplace was burning unevenly so I ask Thaddeus with Certified Sweeps to come check it. When he came I had other things going on at my house so did not sit and watch him the whole time. At one point when I came back in the living room I saw he was in the process of cleaning my chimney. I was shocked but didn't say anything as he already appeared to be nearly done. And why would he be doing this since he did it a year ago and even told me at the time I could wait another 5 years. He did correct the burn of the gas buy vacuuming away some sand that was likely causing the clogs and did a quick cleaning of the logs which was basically just vacuuming them. He was here just under an hour. When he finished he said he was going to truck to create my invoice (which I never did get). He came back in and said it was $266 and that was with $50 off because he said he was here so recently he gave me a discount. So this service would have been $316 normally. I was shocked but didn't want to say anything as I had company over so I texted him the next day to ask why he felt the need to clean the chimney when he just did it last year AND that is not the service I asked for. After many back and forth texts, between me trying to ask why he cleaned the chimney (which he never directly answered) and I said I felt a bit "taken" he obviously became irritated with beginning the next text by saying "Look..."! That was a bit shocking as I was not angry at all just trying to understand and said it was hard when I never received an invoice breaking down the services. He basically just said it was a package deal but he did say the chimney cleaning was an extra $100. IMO that was a waste of my $100.00 and that doesn't sound like a package deal. At that point I said it sounded like he was angry so I told him that and said I was just leaving it alone and told him to have a great day. Crazy. TBH I appreciate that he is very clean when he works in your home and was a reason I contacted him when I had a problem. However the sweep company I previously used was just as clean but unfortunately he no longer does it due to health issues which is how I ended up using Thaddeus last year. I will not use Thaddeus with Certified in the future. Upon calling other sweeps it sounds like he overcharged me overall, and other sweeps said they would absolutely perform a service like this without having to clean an already clean chimney and charge the extra for doing so.

This business is extremely unethical and unprofessional. I do not recommend this business to…read moreanyone. They scam you out of money and then block your calls and even change their numbers to avoid you. I called them for a quote to repair my chimney. Not once did they mention a fee for coming out to take a look when I was setting up the appointment. Once they arrived, the owner told me he needed to clean the fireplace to get a good look. Once again, no fee was mentioned for doing this. After all was said and done, he informs me that I owe him $145 for service fees and cleaning!! To top that off, he didn't even give me a quote for the work I was needing done because he didn't have his catalogs in yet. Something he should've mentioned when I set up the appointment! Not that I would ever give this guy my business, but till this day, (a month after he came out) he has yet to send me the quote he said he would mail us. We gave this guy $145 for absolutely nothing other than for having him clean a chimney that isn't even functional. After calling him about all this and voicing our concerns, he said he would refund half our money back. After a week of not receiving the refund in the mail, we started calling and leaving messages that weren't being returned. After a week of calling, they blocked our phones altogether. It wasn't until we contacted the BBB that the owner, Mike Render, finally sent us a check although it wasn't even for the amount that he owed us. Stay away from this business and its owner, they are nothing but scam artists.

The owners name is mike. Just opened the business recently. He is a mason who can do it all. He is…read morecurrently essentially redoing our house. Started off by using him to check our chimneys, from there he became our contractor and he's been great since. We had him replace our windows, repaint the outside of our house, add an egress window in our basement and seal off our basement from water (had leakage when we moved in, no leakage since he sealed it up). He did a great job on everything, and has been honest and very open to communication from the start. Right now he's redoing our basement. Put in the walls and painted them (sturdy and they look great), built our movie theatre and made our fire place mantle. Currently he's doing our ceiling and floor. We expect it to be excellent, just like the rest of his work.

This man is taking advantage of everyone . . He is over charging for services , for cleaning $400,…read moreshould be 150-200 for chimney cleaning, to replace anything on top in way of the crown or cap, he over charges by thousands. . Beware of his BS, he figures the 42 yrs he has been doing this gives him the right to over charge by thousands. . Do not use his services

As a Nebraska transplant, I don't think I will ever get used to the cold winters. Coming from the…read moreSouth, anything below 70 is chilly. Well, I was pretty stoked about the wood-burning stove in our house. I decided to schedule a maintenance/chimney sweep for the stove, and had heard good things about Top Hat. It takes a little bit of patience to make initial contact with Top Hat. I didn't use their online tool for contact but rather called Steven and left a voicemail. It took him a few days to get back to me, which is understandable for a small business serving such a big area. Since I didn't use the online contact tool, I don't know if they would be quicker or not. Additionally, I'm sure this time of year is exceptionally busy with people preparing for winter. Scheduling an appointment for an inspection was incredibly easy. Top Hat was able to provide a 1-hour time slot for when they would arrive. Such a minimal time limit is exceptionally rare for any kind of contract/maintenance/repair work. Heck, even the cable and internet companies require about 4 hours of availability. Steven and his assistant were very professional, and worked quickly. Steven answered all of my questions, even though I know some of them were ignorant concerning fireplaces/stoves. Even though our wood stove is not up to code, I feel confident that Top Hat would do a fantastic job renovating the area (check their website for photos). He even provided a loose estimate of what kind of repairs we would need. Price for service was exactly as stated on the phone, and if/when we decide to make changes to our wood stove, we will be contacting Top Hat.

Brandon Redding came to our home and did an amazing job fixing our fireplace. He was friendly,…read moreknowledgeable and had great customer skills. He explained what the problem was, gave me options and I got to choose what was best for our problem. Brandon expressed that if we had any issues he would be more than happy to comeback and help us fix the problem. Over all, I'm extremely happy with the service from The Chimney Doctor and Brandon. Max B.

Terrible experience! The technician only cleaned the flue from the bottom and never got on the…read moreroof to check the flue. We weren't able to get a fire started and recontacted the company who told us they wouldn't be able to come out for another 2 weeks. We called another company who came out and found the flue to be plugged at the top. Pictures were taken of the problem, which we shared with the owner of the company. He has refused to refund our money and called my husband a liar. We get our chimney cleaned every year whether it needs it or not. We could have had a fire based on the blockage. Would not recommend!

From the moment we walked in, we were immediately impressed with the knowledge, honesty and non…read moresalesy approach of Fireplace by Design. On top of this, their bid for a higher quality and larger fireplace was nearly $2,000 less than one of their major competitors (Claxton). Compliance with building codes, gas line requirements and attention to detail was outstanding. The day our unit was installed the staff were friendly, focused and again very knowledgeable. This business will do tear out of old fireplace units if needed which some businesses we visited would not. I cannot say enough positive things about John and the Fireplace by design team. My opinion is they are the best in town.

We purchased our 2 gas stoves back in about 2002, replacing our wood burning stove, and have never…read moreregretted our purchase. They have kept our house warm during power outages, since you can turn them off and on with remote, and not needing electricity, which is so handy to do so from the easy chair. We have counted on them for help, a couple of times/ my fault on both times, you do not leave the door open as I did thinking during the outage we would get more heat, as you can melt the knobs./ Yep, common sense not to do that. But the guys helped me and back to normal. The stoves are great. The guys let us browse around and did not pressure type sales, just answered questions and gave info. They installed it, cleaned up, explained how to use it, and gave great service. They have a huge selection for every style to choose from, little old fashion to modern and sleek. You can enjoy yours and know you can count on good service too.

This company used to be good. But not anymore, if you need a professional to check the inside of…read moreyou're stack this ISN'T the company for you, I don't know where or who trains their people but they don't do a good job. If you need you're crown repaired once again don't call these people. They told me everything was fine, until I had to check my roof for hail damage and saw a huge issue with my crown. I had to find another company to fix it since I lost all trust in midtown.​

Called them up to do the chimney and dryer vent. Specifically told the scheduler dude we needed an…read moreexternal dryer vent. Guy came, no dryer vent. He said he'd "note it down". Didn't hear anything for a week, so I e-mailed them about it. Didn't hear anything for a week, so I called them. They said they'd call me back the next day. It's been several days, nothing. Don't use this company if you want any kind of customer service. Update - After being hassled by me for a couple weeks, they finally came out and put a dryer vent thing on. However, what they did is nail a screen onto it. Obviously over the past two months this has trapped tons of lint (I had no idea this was what they did - I didn't know I needed to babysit them while they did their work) and caused us to need our dryer vents cleaned (and the external cap replaced) AGAIN. Obviously we did not contact Midtown Chimney Sweeps for this, because we want it done right this time. We called up Duct Medic, and when I told them we'd need a new external dryer vent cap, they told me it would be a fancy magnetic flapper that opens when the dryer is going and closes when it's not. Sounds fantastic, and infinitely better than NAILING A SCREEN ONTO MY HOUSE. If you want service, go with Duct Medic. Midtown doesn't care, obviously.

My husband purchased a Groupon to have our air ducts cleaned after a recent renovation. I really…read moreliked how Affordable Air Duct Cleaning had it structured - they told us they would come out an do an entire assessment and then we could opt for the services purchased via the Groupon or use the Groupon as a credit to add on. Naturally, we ended up adding on a few more areas, but they did an excellent job. They were professional, efficient and mindful of our home by placing plastic on the floor and barriers around corners where their equipment might rub to avoid any damage. We would absolutely use them again.

I had been informed that I would receive unlimited register/vent cleaning and one return and then…read morethe technician only cleaned 5 register/vents of 11 total in the home. When technician arrived he did not explain anything at all and seemed uninterested in any aspect of his job and seemed to forget entirely that he is in the service industry. His truck looked like all the equipment was thrown blindly inside and was a mess, he had to dig through a pile of who knows what just to unbury his vacuum hose. Once inside he simply told me that my HVAC had 4 main lines and 4 returns without stepping foot in the HVAC closet, he informed me it would be 400.00$ to do all the work. He cleaned the main return line only 1/3 of the line. He cleaned a very small portion of that main line and did not include photos I asked him to take of the unfinished side even though he did take them. He also left metal shards all over my HVAC room floor from where he cut into the main line. Overall I would say this was not an ideal service provided and seemed more like a scam. Zero customer service. Unfortunate to say the least. Not looking for anything but a forum to provide my feedback regarding lack of professional service from Affordable Air Duct Cleaning. Beware people!