Unfortunately the owner (I will forego a mention of his name in hopes of sparing him what little dignity he has left) is not concerned about the customer's property, his employees' safety or providing his employees with the proper equipment for the task at hand. I hired this company to move my deceased father's gun safe to my home. I specifically stated that a truck with a lift-gate would be needed due to the extreme weight of the safe. When the movers arrived, they had a standard truck with only a ramp. They proceeded to attempt to move the safe up the ramp using tie-down straps. Halfway up the ramp, the ramp tilted causing the safe to fall to the side, significantly damaging it as it fell. I told them to immediately stop and call their boss. Eventually he showed up and admitted that he "forgot" to tell them about needing a truck with a lift-gate. Somehow they managed to get the safe loaded onto the truck and left. After they left, I noticed that they had damaged the security door when the safe fell off the ramp: the key had broken off in the lock and the door was warped. I immediately called the owner and informed him of the situation. He assured me that he would send someone out to check on the door and repair it the next week. Once the safe was unloaded, I inspected the damage and called the owner again to provide him with the details of the damage. We agreed that he would discount the cost of the move by approximately $100 but would still have the security door repaired as well. He insisted that I immediately pay for the move of the gun safe, so I provided him with my credit card number.
4 days later I began a series of phone calls that lasted over 2 weeks, asking if the door had been repaired. The details of those calls are below:
-Day 1, 4:04 p.m. spoke with the owner who said that he was working on it
-Day 2, 11:06 a.m. spoke with the owner who said that he was working on it
-Day 3, 8:28 a.m. left a message
-Day 3, 4:56 p.m. no answer - no message left
-Day 3, 5:01 p.m. called from a different phone number and he answered - he said that he was still working on it
-Day 4, 3:17 p.m. spoke with the owner and told him that he had had ample time to get the door repaired and if it wasn't repaired within 3 days, I would take more aggressive measures - he said "do what you have to do then".
It has been 6 weeks and the door still has not been repaired and it appears that the owner has no intention of properly addressing the situation. This is complete apathy and selfishness on the part of the owner and I can't understand how he is still in business. Unless you just enjoy throwing your hard-earned money in the trash, do not even consider using this company for your move. If the door is ever repaired, I will certainly remove this post......but I'm not holding my breath. read more