First and form most Absolutely amazing customer service! Entire team needs to shout out. I see no…read morenegative qualities at rock and Robbie's Concord. I am a beginner now and learning. I had nothing but ambition. Just like a normal person does when looking into something new, you compare and Contrast all the competitors within the same Business. Rock and Robbie's not only has amazing customer service. They are welcoming. The place is clean. They are very knowledgeable and their pricing is competitive. They are very affordable. Upon when you enter the building you get greeted. The layout of the store is very user friendly. You can see where everything is laid out. If you have any questions, they have gentlemen name Zach at the front, and he is very knowledgeable. Also extremely friendly. Not only I've purchased from that store, but I take a lessons there with an instructor name, Adam. I cannot emphasize enough how good he is at what he does. I've been going there for a couple months, and I went from knowing nothing to playing my own thing and be able to acompany myself with my instrument. Finally, I wanna thank everybody for making me feel so welcome there and if I can recommend this place to anybody definitely shop small. Small businesses really take care of their clientele!

My son's first year joining his school's music program and we chose Rockin' Robbie's to rent his…read moresnare and bell kit. It is a little scary because they don't offer an accidental insurance with the rental but the owner was really nice and took the time to explain their policy to offer some reassurance. She was very straightforward and professional. She also took some time to show my son the contents of the instrument kit, how to handle the equipment properly, and how the setup worked. Without that short overview I'm sure there would have been more accidents. Highly reliable and knowledgeable staff! We'll likely be back again for future instrument rentals.

I met a new friend here. We've been traveling around the same circles for a while but never met…read more She mentioned on FB that she was having her Ukulele tuned up here and we decided to meet. It was my first time in this shop. Wow, what a great little music store. They've got a ton of Ukuleles and other instruments as well. I brought my Ukulele because my E peg was buzzing when I play it. He had my ukulele fixed in less than two minutes and didn't even charge me! Now that's what I call GREAT customer service! I will be returning for my future musical needs. I'm eyeing a banjolele that I spotted while my friend finished up her transaction. I do recommend this shop, they are friendly, give good custom service that you just can't get at the big box music store.

A friend recommended I go here since I am in the market for a new banjo--couldn't believe my luck…read morewalking into this space! Was very attended to by the staff who answered all my questions and will be returning here soon. Highly recommend!

We got our first piano recently from the Walnut Creek Music Exchange. Before we made this purchase,…read morewe visited a few piano shops and explored online listings. We ended up going with Walnut Creek Music Exchange for a number of reasons. First of all, their price is highly competitive. We purchased a used piano. The price offered was very good for a super well maintained used piano (they certified it before putting it on the floor). They also have a 10 year trade up program that we may apply every dollar that we spent on this piano to trade up for a different piano within the next 10 years, as long as the second piano is at least 2 times the price of the first piano. Their moving cost is super affordable, about 25% the price compared to other piano moving companies. Secondly, customer service is excellent. Store manager Carson blocked out one hour to spend with our family and patiently explained each piano to us. He even played songs on a few pianos that we were interested in so we could hear difference of the sounds from each piano brand. Lastly, their professionalism is unbeatable. The piano came within 2 days after purchase, tuned! They also gave us a free voucher to have the piano tuned again whenever we like within one year! We highly recommend Music Exchange Walnut Creek!

Disclaimer: I am musically challenged and know NOTHING about pianos! All I know is they play pretty…read moremusic and cost a lot of money, but we sold our daughter's piano before moving to California so we "had" to buy a new one. We walked into Music Exchange to look at their used upright pianos. We were immediately blown away by their large selection of new and used grand and baby grand pianos, upright pianos, and digital pianos. Of course some pianos costed upwards of $45,000 but others were very affordable between $1,000 - $5,000. Salesman Buddy showed us several affordable options and he truthfully told us the one we fell in love with was badly out of tune and offered to have it tuned for free before we made a final decision. As I was writing down my contact information for him, my husband and daughter fell out of love with the old piano and in love with a brand new digital piano which was priced $ 3,000 below retail price!!! No, Buddy didn't tell me this price difference we knew it as it was the new version of the old digital we just sold and did our homework lol The piano was delivered with white glove service to our house in less than 24 hours after purchase and now my house is filled with beautiful music again.

Our kiddo has been at School of Rock for about a month, and he absolutely loves it. The staff,…read moreowner, and teachers are incredibly positive and encouraging : a good group of folks who are legit musicians, and kind and patient with the kids. You can tell they love what they do, and they do it well. In only a few weeks our guy has improved so much with drums; it's hard to believe he went from randomly banging drum heads to sounding like a real drummer. The format of one private lesson mixed with one group practice session every week seems key to student success - nothing beats jamming live with other musicians! Daily practice is also necessary: as long as you're willing to put in the effort you will see results. Thank you SORWC! You guys are awesome and we feel so lucky to have you in our town!

The person I met today was not friendly and unable to show any manners. I would not send my…read morechildren to learn music there.

Great, honest music shop! The owner(?) gave is a few different options when quoting a guitar fix…read moreand was very clear about what we needed to have done.

If you want your guitar set up correctly then this is the place. Dan is the man. I really…read moreappreciate his knowledge of guitars and how easy it is to work with him. Thank you!

I came in after getting curious about buying some piano sheet music, and a quick search online said…read moreC&L was an option. I figured it wouldn't hurt to come by, since I had to go to Costco for something else. After I was done with Costco, I stopped by and waited for them to open. Mark, one of the owners, helped walk me through what I was looking for, and he was really kind and helpful. He said that they don't have a whole lot of sheet music and stuff with the advent of the internet, but I did find some good deals and music. I told Mark that after several years away from playing, I wanted to get back into the piano and was looking for technique books to help with my playing form. He walked me through their selection, between Faber and Alfred, so that was really wonderful. This place was a truly wonderful experience, and I'm found them. I would definitely come back.

Good people in a changing business climate. I was impressed with their throwing us and helpfulness…read moreeven if they didn't have exactly what I needed. They weren't hesitant to recommend others for work they didn't do

We love this music school for our daughter. She was going to a school in Lafayette that was way…read moremore expensive and i don't know if she was as challenged there :) Now she is challenged and she is watching Youtube channels on piano on her own! She used to complain about going to piano and now she loves it. we love Village Music!

I've been a student with Village Music School for numerous years. Firstly, It's important to note…read morethat every instructor will teach differently from another, and so a student may thrive with one instructor, but not quite as much with another. So far, all of the instructors I've been with--4 or 5 thus far--have been good. As is to be expected, I didn't "click" with some of them, but I still learned and progressed. So if you don't "click" with an instructor, there's always the option of switching. Do give them a fair chance though; I can attest that I feel all of my previous instructors were good teachers, simple each with their own strong suits and personalities. The instructor I'm with as of now is Kyler Svensgaard, and the lessons are very productive and enjoyable. My goals are focused on classical music in piano, and he's been very responsive in helping me progress in this direction. He may bring up specific aspects of my practical playing to improve on or theory applicable to the piece(s) at hand, which I feel is of much value. And, if there's a new piece I'm trying to learn, we're able to readjust our plans accordingly. Lastly, the recitals at Village Music School are a fun way for students to demonstrate their hard work, progress, performance of their favorite songs. Over the years, I've participated in a few of those recitals and have good memories of each of them (despite my moments of stage fright, haha). All-in-all, my experiences with Village Music School have been positive, and, soley from a learning perspective, I would recommend them to anyone interested in musical lessons.

Our so take lessons here. He's always excited to go and the energy is always positive .read more

After talking at length with a sales person on the phone, my blind music partner and I were assured…read morethat the guitar and amplifier we inquired about was in stock. I did not mention that we travel with her Guide Dog (Ferguson) from Guide Dogs For The Blind in San Raphael. We arrived, having traveled an hour from El Cerrito, fully prepared to spend ~$4000, and see if they could order another $4000 worth of gear. While attempting to seat my Blind partner with her pup, a short, young, bespeckled man rushed over and said "No dogs allowed in here." I quickly informed of the "Guide Dog" status, to which he replied "Doesn't matter- you can't have a dog in here". I gently informed him of the law, via ADA, and he repeated, "Doesn't matter, you cant have him in here". At that point, the man behind the counter shouted, over a few customers' heads, that he had allergies and we need to get the dog out. I told him we'll be leaving, but that he should familiarize himself with possible exemptions of ADA rules. My feeling is, that if we had been treated more politely and professionally, we would have been happy to return later, when he was not present, to consummate a win-win deal with a different sales person. Seriously rude treatment from both staff members. This is not a misinterpretation of the exchange; these guys were crude. I am neither vindictive nor litigious by nature, nor is my Blind partner. But in this case, she is seriously considering action.

I have been playing guitar for a little over a decade. I've had many teachers but no one has been…read moremore effective than Patrick Bradley and his staff of awesome musicians and teachers. There is no set curriculum. They know we all have different tastes and musical goals and they create a plan based on whatever musical direction you want to go down. They also have a jam week where students get a chance to showcase their skills and get a feel for the stage. You get the same quality instruction you would get at a university but for a fraction of the price! Please give this school a chance you will not regret it!

My son Edward has been taking lessons at Bradley School of Music, and I couldn't be happier with…read morethe growth I've seen in him. Not only has his skill on the keyboard improved tremendously, but his confidence and excitement for music have grown as well. The environment here is positive, inspiring, and very student-focused. His instructor, Brooks Lundy, is phenomenal. He has that rare ability to both teach and genuinely connect with young musicians. You can tell he truly cares -- he encourages the kids, challenges them in the right way, and brings out the best in each student. The opportunities for students to perform and collaborate with others have also been amazing. Watching Edward play with his bandmates has been one of the highlights for us. If you're looking for a place where your child can learn music, grow creatively, and develop real performance experience, Bradley School of Music is the place. We're grateful for the care, passion, and professionalism they bring to every lesson. Highly recommend!

I was a bit nervous about taking my guitar to have repaired here due to unfortunately bad…read moreexperience at another location years ago, but I have to tell you from the first conversation with Andrew the guitar wizard I was put to ease. From the moment he answered the phone I knew that I had found the right place. Andrew kept me in the loop through the entire process and he was very nice and helpful. My repair was done in a timely manner and he did a fantastic job! Don't look any further for a repair shop for your beloved guitar, go see Andrew and know that you are in great hands. A job well done!!

This location has been around for a very long time! As a matter of fact, I believe this was the…read morelocation where I purchased my first (acoustic) guitar...and that was a couple of decades ago. Compared to some other locations, I don't think this particular store has a huge footprint, but it seems like there is still a great selection of many types of instruments. We came here to pick up a cord for my nephew since he just got a new amp. So we didn't need a lot of help on this visit, but for the limited interaction we did have, the folks here were super friendly and helpful. I'm guessing the parking lot was a little more busy than usual since it was around the holidays, but there is a devoted lot to the stores in this area and parking was pretty easy.