Customer service service was perfect. I even had the same man sell me a refrigerator after buying…read moreall my appliances from them a little over 10 years ago he remembered me and I remembered him.

This review is for the Brandon Store In June 2025 my 8 year…read moreold GE French Door fridge crapped out bad condenser. Lost some frozen and fresh food due to the issue. While I love using Abt Electronics out of Chicago - due to the rush circumstances I had to rush the order and decided on F Tate (insert any F word you want)... Within a few days I received the replacement I ordered and within the day, it stopped working! More food gone bad! Called Ken Gough and emailed... Ken indicated he had no ability to provide a prompt a quick turnaround for a replacement. A new order was placed...That fridge did not last even 8 hours and it was not cooling! Yes - more food was spoiled and tossed out. 3rd try... I finally got a GE Fridge that worked! I have had conversations with Ken, by phone as well email. He is ineffective at any level of customer empathy, or responding in a Service minded manner! Takes an order acts rushed most of the time... he is selling only to help Ken Gough make a buck! I have asked for some consideration due to their reseller relationship with GE - that I would be provided any form of remuneration for the amount of food loss and time invested in a final resolution. NOTHING offered! This is the last time I will buy anything from F Tate Appliance... and I will be proactive to insert bad reviews to folks I know as well on the Nextdoor app for my community and Facebook too!

I decided on Appliance Doctor Pro after finding them on Yelp and Google and I truly wish I never…read moreheard or called Appliance Doctor Pro for service. The technician, Ismayil, did not properly diagnose the problem and came to a conclusion after spending 2 minutes behind the refrigerator. He said the problem was low freon. When I inquired how did he come to this conclusion and how do he know if its not something else, he acted as if he could not speak English. He refused to leave the house until he received the $79. for the diagnose fee despite he was not able to fix the problem of low freon because he didn't have any. I called the headquarter office and spoke with Jacob and shared my fears. I paid and he stated he would return later that day. A few hours later, Ismayil returned with freon and added it to the refrigerator. During this time, I noticed as he was adding freon the refrigerator was making loud violent noises which it was not making prior to him working on the refrigerator. I asked him why the system is making this noise and Ismayil response was its the system receiving the freon and it will go away as the refrigerator starts to cool. This was around 5:59 pm. It is now 7:20 am and the refrigerator has not cold to normal operating standards, and in fact is warmer. The system is still making loud noise as well, which it was not during until Ismayil started working on the system. I'm now out of $300+ dollars and most likely will have to but a new refrigerator due to the damage caused by this company. I wish I never called these people. Do not contact them as their staff are unprofessional, rude, poorly trained, incompetent, liars.

DO NOT USE THIS COMPANY!!!! Worse service ever. I rarely…read moreleave reviews, but this experience has been unacceptable. I paid $445 for a refrigerator repair, and the issue was never fixed. My refrigerator is still not getting cold and the freezer is not freezing, despite the technician stating the problem was resolved. What makes this even worse is the complete lack of communication. I have now had multiple appointments scheduled with a 3 hour service window, and no one showed up. No call. No message. Nothing. I rearranged my day more than once just to sit and wait for a technician who never came. At this point, I feel like I wasted my money and my time. I do not understand how this company has positive reviews on google, when based on my experience they are the worse. I have made multiple attempts to get this resolved, and instead I have been ignored. I am now pursuing further action to recover my money. If you are considering using this company, I strongly recommend looking elsewhere.

Mike was very helpful and knowledgeable about not only his products, but the accessories and other…read morethings needed for my purchase. He's extremely kind. His store is clean and his products are top of the line. Will be going back if/when I need another appliance.

From the owner: New out of box scratch & dent appliances, some tested used appliances as well. Quality customer…read moreservice by genuine people!

I went and bought all my appliances from this place, not knowing what to expect. I was greeted by…read moreMelany she's very friendly and showed me what they have. I bought 4 new appliances with fair price. The conditions of the appliances were new. Derrick set up everything in my home plus he took the old appliances. He was very nice and friendly. One thing I liked about buying from this place was because Melany wasn't salesy or pushy. I took my time and I'm glad I came here for my appliances.

Lady was friendly and honest. She pointed out any scratches we didn't notice in the appliances…read more Her husband came and installed the appliances and hauled away the old fridge. It came with a warranty we didn't need so far. It's been a year with no issues.

I really like this Service company... every time I have contacted them for service a reasonable…read morediscussion unfolds relative to identifying the issues with the appliance, suggestions and then if and when service is more than likely, an intelligent and reasonable discussion around the logistics of time, date etc. I highly recommend this service... Also, for those that get "creeped out" about the aura or character of a service person coming into your home, you will have absolute confidence in this man's character, elevating your trust in his capabilities and great service!

If you have an appliance that needs repair, I recommend Freedom Appliance!! They were very…read moreprofessional, timely, and affordable.

****NEVER BEEN TO THE STORE****…read more However, when the store came to us to deliver and set up our new TV, Best But is Blessed to have a young man named Ethan on the team! Professional but comfortable. Smart, engaging, and HELPFUL! A stellar individual

I ordered a washing machine pedestal online and had it shipped to the store in Brandon. I made the…read morehour round trip drive to pick it up. The associate loaded the pedestal into the back of my vehicle. I drove home and went to remove it from the back of my truck and noticed it had another person's name listed as the "pick up person". I then looked further and saw it was a GE and not the LG that I ordered, and the order number did not match. They gave me someone else's order. I then called their store number and was routed to customer service in India, who was absolutely pathetic in the level of service provided. They could not confirm if my order was still in the store. They could not contact the store to ask. They could not ship the product I paid for a week ago to my house and pick up the incorrect one they gave me. They just advised I had X days to return the product and they recommend I drive back to the store to see if my order was still there. PATHETIC customer service. I will not be ordering from Best Buy again.

We have used Marcone's for years. Before they were even at this location. For several different…read morebrands and several different appliances. They always had the part in stock and I mean every single time. Easy in easy out and very courteous.

This is my third visit to Marconi appliance supply. Each time I have shopped for the appliance…read moreparts I need on the Internet before coming. In every case they have been either cheaper, or within a couple of dollars of the best Internet price. They have always also had what I Need in stock with no waiting. Super nice people to deal with also. You can return anything you don't use as long as it's still in the packaging.

I put in a request 2 weeks in advance for this company to come out and look at my washmachine, the…read moreday that they were supposed to come out they texted me saying it was cancled saying they didn't service this machine. Very confused why I had to wait two weeks for them to tell me that when I gave the model and serial number when setting up the appointment so I called to ask why, letting the guy know I've been waiting two weeks without a washer. He said he doesn't look at the appointments to the day of and that I should go to back to California. Get a life and learn how to do your job.

would give less than 1 star if I could, the guy was not very nice on the phone when I 1st called to…read moremake appointment, charged me $225 to change out a part, gave me a 90 day warranty on part, it lasted less than a week. When I called to tell him that, again he was nasty on the phone, he said he would have to change out a different part and charge me and additional $200 stating that the original part he changed could not possibly be bad, must be something else. Stand behind your 90 day warranty much? NOT

Christian was a phenomenal technician who was able to assess and repair an older stovetop at a good…read moreprice. After he evaluated and assessed the issue was able to quickly perform the repair and part sourcing only took a day. When the repair work looked to be a switch as opposed to the radiant, there was no hassle regarding the actual part that needed to be replaced. I will definitely consider Mr Appliance for future repair work, doing so with confidence.

Arrived on time. Professional service. Mike was quick in diagnosis of problem and solutions. I will…read moreuse again.

I built a new home and had all the rooms wired for fans. I went to Home Depot and Lowe's and they…read morehad large selections but the fans seemed cheaply made. Bought several of their Dixie Belles at the Brandon Store, installed them myself and they ran perfectly for nearly 30 years. Had they not been damaged during the recent reno I know they'd be running today. Dans has it all.

We took the chain store fan back…read more They have their traditional look fans and a contemporary line. I spent 90 dollars more , however, it's a better fan, quiet and comes with a 25 year warranty not 2 years. I'll post more pictures when we have had it up for awhile.