The positive...They came out on the same day, In the time frame promised. Con: Technician was not…read morethe best, he was not able to resolve the issue nor did we like his demeanor. We felt as if he didn't really care. However, the owner did refund our money since they weren't able to make it right.

DO NOT USE THIS COMPANY!!!! Worse service ever. I rarely…read moreleave reviews, but this experience has been unacceptable. I paid $445 for a refrigerator repair, and the issue was never fixed. My refrigerator is still not getting cold and the freezer is not freezing, despite the technician stating the problem was resolved. What makes this even worse is the complete lack of communication. I have now had multiple appointments scheduled with a 3 hour service window, and no one showed up. No call. No message. Nothing. I rearranged my day more than once just to sit and wait for a technician who never came. At this point, I feel like I wasted my money and my time. I do not understand how this company has positive reviews on google, when based on my experience they are the worse. I have made multiple attempts to get this resolved, and instead I have been ignored. I am now pursuing further action to recover my money. If you are considering using this company, I strongly recommend looking elsewhere.

We needed a 2nd refrigerator and found the perfect size at Mike's. He was so helpful - even…read moredelivered it within about an hour of our having purchased it. His store is clean and organized; he is not only knowledgeable but also very kind. I highly recommend his shop - how often do you get a quality appliance with a warranty at a fair price with the owner right there to answer your questions and deliver + install it? Definitely not with the big box stores! Support small business!

Mike was very helpful and knowledgeable about not only his products, but the accessories and other…read morethings needed for my purchase. He's extremely kind. His store is clean and his products are top of the line. Will be going back if/when I need another appliance.

I went and bought all my appliances from this place, not knowing what to expect. I was greeted by…read moreMelany she's very friendly and showed me what they have. I bought 4 new appliances with fair price. The conditions of the appliances were new. Derrick set up everything in my home plus he took the old appliances. He was very nice and friendly. One thing I liked about buying from this place was because Melany wasn't salesy or pushy. I took my time and I'm glad I came here for my appliances.

Lady was friendly and honest. She pointed out any scratches we didn't notice in the appliances…read more Her husband came and installed the appliances and hauled away the old fridge. It came with a warranty we didn't need so far. It's been a year with no issues.

We still have honest people, AJ save me $500 dollars in repair on my LG refrigerator by telling me…read moreto call customer service for LG, which I did and come to find my refrigerator is three years old and no warranty,so I told them the problem and now LG is coming out to fix the problem as a courtesy repair, That's backing up there product and name. AJ could have easily took the 500 and plus 69 for service call, he didn't. I will highly recommend him to anyone who I hear needs repair on appliances. He also told me how to fix my dishwasher from leaking over the phone, which was a very simple process and it's not leaking. We need more repairmen like AJ, God Bless. Adriana Williams.

I really like this Service company... every time I have contacted them for service a reasonable…read morediscussion unfolds relative to identifying the issues with the appliance, suggestions and then if and when service is more than likely, an intelligent and reasonable discussion around the logistics of time, date etc. I highly recommend this service... Also, for those that get "creeped out" about the aura or character of a service person coming into your home, you will have absolute confidence in this man's character, elevating your trust in his capabilities and great service!

****NEVER BEEN TO THE STORE****…read more However, when the store came to us to deliver and set up our new TV, Best But is Blessed to have a young man named Ethan on the team! Professional but comfortable. Smart, engaging, and HELPFUL! A stellar individual

I ordered a washing machine pedestal online and had it shipped to the store in Brandon. I made the…read morehour round trip drive to pick it up. The associate loaded the pedestal into the back of my vehicle. I drove home and went to remove it from the back of my truck and noticed it had another person's name listed as the "pick up person". I then looked further and saw it was a GE and not the LG that I ordered, and the order number did not match. They gave me someone else's order. I then called their store number and was routed to customer service in India, who was absolutely pathetic in the level of service provided. They could not confirm if my order was still in the store. They could not contact the store to ask. They could not ship the product I paid for a week ago to my house and pick up the incorrect one they gave me. They just advised I had X days to return the product and they recommend I drive back to the store to see if my order was still there. PATHETIC customer service. I will not be ordering from Best Buy again.

We have used Marcone's for years. Before they were even at this location. For several different…read morebrands and several different appliances. They always had the part in stock and I mean every single time. Easy in easy out and very courteous.

This is my third visit to Marconi appliance supply. Each time I have shopped for the appliance…read moreparts I need on the Internet before coming. In every case they have been either cheaper, or within a couple of dollars of the best Internet price. They have always also had what I Need in stock with no waiting. Super nice people to deal with also. You can return anything you don't use as long as it's still in the packaging.

I put in a request 2 weeks in advance for this company to come out and look at my washmachine, the…read moreday that they were supposed to come out they texted me saying it was cancled saying they didn't service this machine. Very confused why I had to wait two weeks for them to tell me that when I gave the model and serial number when setting up the appointment so I called to ask why, letting the guy know I've been waiting two weeks without a washer. He said he doesn't look at the appointments to the day of and that I should go to back to California. Get a life and learn how to do your job.

would give less than 1 star if I could, the guy was not very nice on the phone when I 1st called to…read moremake appointment, charged me $225 to change out a part, gave me a 90 day warranty on part, it lasted less than a week. When I called to tell him that, again he was nasty on the phone, he said he would have to change out a different part and charge me and additional $200 stating that the original part he changed could not possibly be bad, must be something else. Stand behind your 90 day warranty much? NOT

Christian was a phenomenal technician who was able to assess and repair an older stovetop at a good…read moreprice. After he evaluated and assessed the issue was able to quickly perform the repair and part sourcing only took a day. When the repair work looked to be a switch as opposed to the radiant, there was no hassle regarding the actual part that needed to be replaced. I will definitely consider Mr Appliance for future repair work, doing so with confidence.

Arrived on time. Professional service. Mike was quick in diagnosis of problem and solutions. I will…read moreuse again.