Apparently, one's vacuum is not supposed to squeal and rattle after sucking up an unidentified…read moreobject. So, after searching Yelp for nearby and highly rated vacuum repair shops, I ended up at Tops. The man (Owner?) greeted me immediately and filled out a ticket with my vacuum's complaint. He thought he could have it back to me the next day, and he did call the next day to tell me it was fixed and ready. It was a simple fix, plus they cleaned the roller too, and the repair was extremely reasonably priced. Quick and efficient, this is now my Hoover repair place.

I'm giving 2 stars because I have had positive experiences with them in the past, but…read moreunfortunately, this most recent experience was extremely disappointing. I dropped my machine off on a Tuesday and was told the turnaround time would be approximately two weeks, with an expected return date of the 28th. When the 30th came and I still had not received a call, I contacted the store. I was told the machines only came back on Wednesdays and that I should call again Thursday. I called Thursday and was told my machine still had not returned and was given the number for the technician in Sarasota. When I called him, he seemed completely unaware of my machine. He told me he had never received or even seen it and suggested I contact the store again. When I called the store back, I finally learned what had happened: my machine had been sitting in their back room for THREE WEEKS. It had never even left the store for service. You can imagine my frustration when I then learned that the next shipment to the technician wasn't leaving for another week. At that point, they had already had my machine for three weeks, and sending it out would have meant being without it for approximately another two weeks. This isn't simply an inconvenience for me. I use my machine for orders, and I lost both time and potential income because my machine was apparently placed somewhere and forgotten. What made the situation even more frustrating was the way I felt I was spoken to when I called asking about my machine. I was made to feel as though I shouldn't be calling before the truck came back, when in reality, my machine had never been on the truck in the first place. Had someone actually checked on it during one of my earlier calls, this could have been discovered much sooner. I asked to speak with a manager but was told he wasn't there. I was eventually offered a discount if I brought the machine back, but at that point I declined. Doing so could have left me without my machine for close to five weeks total, and I wasn't willing to take that chance. I ultimately picked up my machine and took it somewhere else. I have had good experiences here in the past, which is why I am giving three stars rather than one. However, this also isn't the first time I've experienced a significant delay. On a previous occasion, they had one of my machines for about a month before I called and was eventually told the motor was bad and I needed to replace the machine. Since I own Brother machines and they are one of the Brother dealers in the area, I had hoped to continue using them. Unfortunately, after this experience, I have lost confidence in their service process. Going forward, I will make the drive to Plant City rather than bring my machines back to Tops.

Today, Labor Day 2026 (they're open!) called and spoke with Eva -who was very nice and…read more knowledgeable- and was very happy that she sent me photos and info on 3 nice and fairly new dryers they had in stock, so decided on a Maytag, set up delivery to my rental property and also set up a repair of my washer which was there at the same place, so got it all set up today and they'll get both things done this week (new dryer tomorrow in fact!) Very professional and EASY to work with! Also, their prices are very competitive. Will definitely keep these folks in mind for my other rental properties in the future!

If you are looking for an outstanding appliance service company stop searching and get in contact…read morewith ABC!! Amazing communication, expert handling of the issue and awesome customer service!

Took our dryer to McFarlane's to see if it could be fixed. He told me it would be over $200…read moredollars to repair said lots of things wrong with the dryer. Never told us what all the things that was wrong only mentioned heating element. We decided to buy a new dryer instead. He sold & told us it was a new Kenmore Dryer that we were purchasing. I specifically asked if it was a new dryer. He told me & my husband both of us it was, but he had sold 10 Kenmore dryers & had none left in a box this was only one he had left . This should of been my 1st clue that the dryer we purchased wasn't new. He even wrote on the receipt new dryer. Turned out to be a big lie! The dryer was 4 yrs. old not new. We returned the dryer next day & he charged us $25 to credit my credit card back never charged a fee to pay by credit card originally. We also paid him $40.00 to check out my old dryer not sure if he even did that. You don't expect to have this kind of experience with someone whose been in business as long as McFarlane has. Extremely disappointed to say the least. Out $65.00 & our dryer. Did not even try to make it right.

Abe was helpful and sold me an excellent refurbished freezer for an amazing price. BJ has always…read morebeen perfect in repairing my other appliances.

"MIKE" w/ Carrollwood Appliance Repair was absolutely wonderful to deal with. He was a wealth of…read moreinformation re: the particular Appliance issue(s) I was facing at the time, and then provided a variety of options so that I could then make the most educated decision based upon my personal circumstances. He proved to be a "Jack of All Trades", and even helped me out with some other non-appliance related repairs which I was in need of. Best thing...all for a very reasonable price. I cannot speak highly enough about Mike and the service he provided. I was sorry to see that another "potential" Customer did not have the same experience as I did, as for whatever the reason that Appointment appears to not have occurred hence sparking a negative review, I can only attest as to my personal experience and it being one which I have only positive commentary to share. Thanks Mike!

Amazing service on time very professional fixed once and did not need to call back. service man…read more Was very polite.

Almost $400 for a washer that stopped working in 38 days. I learned the hard way that I'd be better…read moreoff paying double for a new one with a real warranty.

now I do understand accidents happen and people have a bad day.A service call began sour because he…read morewasn't in a great mood and I felt and heard it. Between eye rolls and muttering under his breath and being short to banging around with my unit that needed to be repaired. THEN a nice lovely hiss comes from my unit. put a hole in my compressor which wasn't even what was being repaired at the time. so tried to blame the previous techs which were from company. but then assumed responsibility after alerting him we do have a camera in our garage and heard the hiss. so imagine a large upright freezer with food that now will spoil and today's grocery prices!!! So was told would be alerted nothing as of yet today been over 24 hours to find a resolution. so husband calls to get some kind of answers just received as rude and "what do you want us to do about it" responses. Then was trying to make it sound like my husband was a liar until he in fact also mentioned to her we have footage. tone changes yet no resolve or answers. Not even an attempt!! So spoiled food, busted freezer, frustration and out of a considerable about of money just on our food bill. Met with only with unprofessional, inept, insincere, scapegoating staff. I really hope this company does better and finds a reasonable solution. So far falling really short of any type of prefessionalism Or integrity.

I ordered a new electric hose for my 12 year old Miele vacuum. State Vacuum of Tampa had a great…read moreprice and they shipped it to me. It arrived in just a few days and I'm very pleased with the transaction. Highly recommend this company!

I find good products that I don't know about elsewhere. They service what they sell and others…read more I've been going back for 20 years.

From the moment I met Mike, I knew I was dealing with someone who genuinely cares about his…read morecustomers. In a world where great customer service seems harder and harder to find, Mike is a breath of fresh air. He is kind, thoughtful, honest, and treats people with the respect and care they deserve. He delivered my Samsung washer, and i was so thrilled with it that i decided I wanted the matching dryer too. Without hesitation, Mike came back out the very same day to deliver it, after hours. That kind of dedication and willingness to go the extra mile is something you just don't see very often anymore. Buying appliances can be stressful, but Mike made the entire experience easy and enjoyable. He didn't just deliver appliances-he delivered peace of mind and reminded me that there are still genuinely good people in this world. If you are looking for quality appliances and someone you can truly trust, I wholeheartedly recommend Mike's Quality Appliances. Thank you, Mike, for your outstanding service and for being the kind of person who makes a difference. I wish every business treated people the way you do! Thank you so much again Mike! Sharon S.

We needed a 2nd refrigerator and found the perfect size at Mike's. He was so helpful - even…read moredelivered it within about an hour of our having purchased it. His store is clean and organized; he is not only knowledgeable but also very kind. I highly recommend his shop - how often do you get a quality appliance with a warranty at a fair price with the owner right there to answer your questions and deliver + install it? Definitely not with the big box stores! Support small business!

Hello my name is Tommy IGNORE the negative feedback this place has a friendly staff and will help…read moreyou with anything you need . I was about to buy a starter but when I told the gentleman at the counter the riding mower is only 7-8 months old from the purchase price he said "hold on you definitely have warranty " so know they are going to fix my dads mower . Thanks PRO MOWERS 5 STARS

Under promised, over delivered, AGAIN! Right price, right parts, great service…read more Thank you, Dan Collins