There are no words to describe how disappointed and furious I am for purchasing an item from this "company". Instead of going through every detail of our "story", I will list, from the least worst to the most worst, issues we've had with Metro Appliance and our purchase of a used (preowned) refrigerator from them.
1) They do not offer refunds, only a 90-day "warranty" and replacement of an item.
2) Our refrigerator was one of the nicest they had in stock. Within three months, we had to contact them five (5) times for maintenance....for the same problem. The ice maker did not work; the installer didn't even install the refrigerator right to produce the ice. They didn't even include a water line for the refrigerator, I had to purchase it separately. They also did not clean the refrigerator before they brought it to us, nor did they replace the dirty filter. THEY SOLD US A REFRIGERATOR WITH A DIRTY FILTER!!!
3) One of the "installers" decided to take a smoke break while his co-worker installed the refrigerator (I guess he couldn't wait 30-minutes). He flicked his cigarette into my landscaping and set it on fire (it was a very hot and dry day).
4) When our refrigerator was being "maintenanced", they wanted to replace it with another one of their items instead of fixing the one we purchased, and what they brought us was nothing short of horrible. It was dirty, spray painted, and dented up.
5) The installer/maintenance worker informed me that they do not purchase used items, but they purchase everything by the truck load. Basically what they do is buy junk and scrap, and then put together refrigerators, washers, dryers, etc. Basically, it's rebuilt JUNK!
6) Our refrigerator was INFESTED WITH ROACHES! I should have known by the looks of the company's facilities, but decided to go with it anyway because it was a "good deal" (so I thought). Please save your money and time...purchase something new, or at least from someone you know. How Metro Appliance in Tampa survives is beyond me. I'm selling the refrigerator for whatever I can get out of it.
I will NEVER purchase anything from Metro Appliance again!!! read more