Family owned and operated. Called for service on a refrigerator yesterday, they were able to work me in today. Branden was punctual, courteous and knowledgeable. Would recommend this business. read more

I was very happy with how quickly and efficiently my oven was fixed! Very professional and reasonable. I will definitely use them again!

Fair warning before using this company : Spoke to the RUDEST women on the phone. Who actually hung up on me and told me I was wasting her time. I was calling to get my dishwasher serviced per the LG manufacturer recommendation. She added me to the schedule and I asked for estimated cost to this way I don't waste anyone's time on coming out to look at my dishwasher if it's going to be a couple hundred bucks I rather get a new one. She proceeded to tell me she's one person and during the holidays this is what I could expect from any company. I told her I didn't plan for my dishwasher to break obviously during the holidays and that I just didn't want to waste anyone's time, IF it was the motor is she could give me an estimate on that. She proceeded to tell me she was just a simple officer worker and only her technician could give me a estimate. Then proceeded to tell me it's a family run business and her husband and two sons are the technicians. Again , I explained that all I wanted was an estimate so I don't take up time on their schedule when they could be going to another customers house so I don't waste anyone's time. She told me I'd have to wait until my day of service when the tech called me in the morning with my time window. I asked if someone could call me with the estimate today so I don't take up a spot from some one else. Again if it's going to be a couple hundred bucks I'd buy a new dishwasher. She screamed " you're wasting my time now!" AND THEN HUNG UP ON ME. Instead of talking over your customer and repeating yourself over and over again ( great sales pitch of repetition) you should really try to listen to what someone's saying before you try and cut them off when they are just trying to save your company time. read more

Had a problem with our 10 year old washing machine and Appliance Specialty was recommended to us by the manufacturer. Branden came out to assess the situation, ordered the parts and came back with Darrell to do the repair work. We were extremely pleased with their knowledge and their work ethic. They did all repairs in a very timely and inexpensive fashion, gave us good advice, were very neat and pleasant. We will definitely use Appliance Specialty in the future if we encounter a problem with a household appliance read more

I needed a microwave over range installed...I called ..within 3 hours a tech was here..Doing his job...Job well done....

This company continues to be solid, professional, knowledgeable, prompt, and very reasonably priced. Our condo was serviced by David last year, and we were happy to see him again today, as we requested him. He does amazing work, while explaining everything as if you were a family member. We will continue to use this company. Many stars over 5. read more

just had them out because my dishwasher was not working again. About a month ago I contacted my warranty company because my dishwasher was not turning on, they in turn gave me Appliance Specialty's number. They asked me what the problem was and I explained that the dishwasher wouldn't turn on. I was told to reset the circuit breaker in my house and that would solve the problem. It did but a few days later the dishwasher stopped working again, I reset the circuit breaker but who wants to do this once a week when you pay for a warranty? They sent a technician out who asked me what the matter was, he said he had to order 2 parts and would have them in a few days and would call me to set up an appointment. I waited a week and had to call them to set up an appointment. The tech Branden came and replaced only one of the two circuit that he ordered saying that he was only going to replace the one and that it should be ok. What happened to the 2nd board??? Now a month later my dishwasher is now turning itself on and I had to leave the circuit breaker off because it wouldn't stop. I again contacted my warranty company and they sent out another tech whom my husband spoke to and explained the problem because I was on the phone to the warranty company when he called. My husband told him that he wasn't happy with the service that was performed and all we wanted was to have the dishwasher fixed. Chris told my husband that if he showed up and the dishwasher was working he was going to charge me for a service call. I have better things to do with my time than to call saying that my dishwasher isn't working when it is. The tech was suppose to be at my house between 11-1, he showed up at 1. I could tell that this was not going to go well. Chris looked at my dishwasher and said that I was using too much soap and that is why it wasn't working...HUH??? WHAT??? I told him that I used what the manufacturer recommended and they even placed a free sample in the dishwasher. He told me I must have used regular dish soap in the dishwasher. This caused the dishwasher to turn on??? I told him that the last tech did a half ass job and Chris said I was cursing at him because I said the last tech did a half ass job and he was leaving. Really, with service like this why would anyone call this company? I called the warranty company and said I was not happy with the service I received but since they paid them I will probably be stuck with them to do the repair when the dishwasher acts up again. read more

The icemaker in our Kenmore refrigerator stopped working, so we had a Sears repair person come out and look at it. He said it would be over $400 to replace the solenoid, but told us how to do it ourselves and save some money. My husband replaced the solenoid and it worked for a week then quit again. This time, I called Famous Tate and asked who they would recommend for repair. They told me to call Appliance Specialty. I am so glad I did! I was impressed from the moment I made the call. The woman I spoke to explained the process and how the service call fee would be applied to the repair if I chose to proceed. The tech who came out, Chris, was very knowledgeable and friendly. He tested everything and determined we needed a new ice maker, which was cheaper than the $400 Sears quote. After installing it, he was getting some kind of code that indicated the electronics board was also bad. He didn't have one on his truck, but called a co-worker who was nearby. He had one and drove to our house with the part. Chris got it working and when all was said and done, it was STILL cheaper than the Sears quote. And....we have ice! I will definitely call them for any future appliance repair needs. read more