I recently moved into a new home and changed the locks. I went out for a bit and came back, and realized I had locked myself out. It was late, and I was tired, so I started calling locksmiths to get in. A-1 offered me the lowest price, they were fast and courteous and got me in quickly. I could not be more satisfied with their service. If you're ever locked out, call A-1. read more

Absolutely a horrible experience! I'm not even sure what was the worst part? The fact that they came unprepared, the fact that they gave us multiple prices, or the fact that everybody who works for this company is flat out rude! At least I can say I didn't choose them, triple AAA did. Oh and yes, I reported them to AAA who was also disappointed to hear of this horrible companies experience. Save the stress and anxiety find a true professional company to work with! read more

I would not recommend at all. I tried to get prices by phone. Nope. We'll have technicians call you booked for 11am and called at 11 am to say theyd be a hour late. Took me a hour to drive there so now stuck waiting. I tried calling at noon no answer ill call you back in a minute. Half hour goes by so now im forced to call other locksmiths to get price and availability. I could have had them come out to do the work for way less then them and live and learn. So he gets there tells me price is 550 to remove a lock from an storage unit. I told him no way said I pay a cancelation fee or what ever but not paying that price. Then told me a price which is still higher then the other place now im feeling pressured and didnt like the aggressive way he turned on me. So the price is 550 per her per lock. It took 15 minutes. God when did prices get so outrageous. Highway robbery. And btw the dude reeked of pot read more

I needed a bunch of locks re-keyed and discovered an issue with one of the locks. The locksmith was nice enough to wait for me to quick run to the store to get a new door knob. They were able to come out quickly and the work was done within a half hour (20 minutes of that was me running to Ace Hardware) Highly recommend!! read more

Power outage garage won't open - keys in house. Great response... Great Customer Service, will use in the future!!! read more

Recently moved into my new home. Used this locksmith to get my locks changed. Easy to set up an appointment. Quick and efficient. Job very well done! Really happy with the experience. Would highly recommend!! read more

My door to my balcony would not open, and the owner came over the same day and he squeezed me into his already busy schedule. He fixed it quickly and was very reasonably priced. I am very happy I chose this company to do business with. Nice guy and ethical as well. read more

Used this service for my son who lost his car key, they were prompt and cut a key for my son within an hour. The cool thing is they come to the house. I'm not sure what rates are this service, but they charged my son $175.00. Now I thought that was a bit pricey, but what do I know? Anyway, he also gave my son a boost because his battery was dead. My only other complaint was they were unable to process my sons debit card due to technical difficulties. So we had to go to a ATM and get the funds to pay for the service; that was kind of a hassle. All in all, despite that inconvenience, the service was extremely helpful and timely. I'd encourage them to get in the 21st century with their payment system, because I don't generally carry that much cash on me. read more

I had them out to redo all my locks when my car was stolen and they were GREAT, then my garage door opener would not open today and Johnny came out and got the door open for me with ease and he came within 15 minutes!! I love these folks, so nice, and reasonable and just great. will continue to use them!! read more

Prompt, professional, and reasonably priced. We came home from a week-long trip on a Saturday night at 9:00 pm to learn we were locked out. They arrived within 45 minutes, checked ID, and got us inside in a few minutes. Would definitely call them again if we ever find ourselves in this unfortunate position again. read more

Called A-1 Locksmith yesterday morning and set up an appointment to have locks changed on a home we are selling . Johnny arrived before our scheduled time , was more than prompt , courteous and had the locks re-keyed with in 30 minutes . Was a great service at a very reasonable cost. read more

Inexpensive and fast! Only $110 and Johnny arrived in 30 minutes. Very kind and speedy.

Johnny from A-1 Security came out in the middle of the night to rescue me after I recently moved into a new house and got locked inside my bedroom! They quoted me a more than fair price on the phone when I called and even after Johnny spent 90 minutes just trying to get inside my home, they stuck to the quoted price. I will program their number into my phone so that if I'm ever in a bind again, I will have them at my fingertips. Thanks for much!! read more

If your technicians were out then you should've been clear on a timeline and better communicated that it was going to take them longer than what you originally said. Better yet, I had to call you after waiting for an hour. You were speaking to an technician in the background saying "can you service this customer ?" And got back on the phone with me saying " he'll be there in 20 min" again , after already waiting for an HOUR! unprofessional of you to have a customer waiting for you outside at the time you said you were going to be there only for you to not show up at eta you gave me. You talk about "demands" and "safety" which is complete bs. Your words were "if you think we are taking too long ,then call someone else" , those are words of arrogance and not of concern. Don't put on this mask of professionalism for the internet my guy. Any customer waiting outside far an extra 30 minutes past the quoted time would be frustrated. How about being professional and let your customers know when you're tied up and won't make it in time. Stop with the cover ups . I just seen another review of a different person that experienced the same situation with you. read more

Had a door handle that no longer opened door. Doug offered advice over the phone on how to fix it, but I was unable to. Came out within an hour and took 5 minutes to get me all set. $75 for the service call and part he replaced. Good guy. read more

I'm in Milwaukee visiting family and accidentally locked us out of the house. I did a Google search for a locksmith and found A-1 Security. Called and was informed they could help along with the cost (which was very reasonable) and a time frame. They came really quick, quicker than the time frame I was told and got us in the house! Total lifesavers and it didn't break the pocket book. I would diffidently recommend them. read more

Lost a key and needed a new one FAST before my husband noticed., so I went to this shop after work. Service was great and super fast. Price was MUCH lower than any other location I called. I highly recommend them. read more

Paid $55.00 to remove a broken key so my garage would open. A tech came and removed some of the key then saw that the garage still wasn't fixed and left. Called the owner and he said call another company. Offered to pay more and they refused. Unprofessional, argumentative, and unreliable. Will never work with them again!! read more

Isaac walked me through putting my ignorant ass smart key together over the phone after my key broke in the ignition. They get 5 stars for that then I used a spare until I had time to go there and get a new key made. Then my car broke down at the KFC next door while we were testing out the new key, John Jr and John Sr attempted to jump my car AND John Sr gave me a ride to the barbershop to pick up my nephew whom I left over there before I knew the full extent of the hooptie my car was slowly morphing into.....all while I was waiting on AAA to tow said ignorant car. They get 10 stars for that but unfortunately there aren't enough stars in the universe to bless this business with. We also shared a 10 piece hot wing as they counseled me on my troubles. Go there for a lock out or if you're just interested in meeting the realest brothers in the business. These cats get infinite stars for recognizing that customer service isn't just about smiling. read more

Lost my key ring with my lower and upper duplex keys on it. Called A-1 to have them come out to unlock my doors and rekey my locks. I was assured they would be over within the hour. That they were. The locksmith was very polite and efficient. He had all 4 locks opened and rekeyed within 45 minutes. The price was very reasonable. I would highly recommend A-1 to anyone looking for a locksmith for a reasonable price and excellent service! read more