Fixed up the chimney and gave me a great price, even resurfaced some rusty panels for free for me as part of the deal. As a bonus, they took pictures of hail damage from my roof (at my request) after a monster hailstorm came through in early March. I can't get onto my roof myself, so this was a huge help to kick off a roofing project with a roofing company. Thanks for going above and beyond! read more

While "A-1" is in their name, they deserve an F for their terrible time management and customer service. I scheduled a chimney cleaning with this company THREE weeks in advance and gave them a FOUR-hour window (12-4pm) on the scheduled appointment date for them to show up. On the day of my appointment, I get a call around 3pm. The call was not to confirm their arrival, but to reschedule because they were still an hour away at another job. I took time off work, lost income, only for them to completely waste my time. Clearly, this company has zero respect for their customers' schedules and is unable to manage their workload properly. If they can't handle their bookings, they shouldn't "bite off more than they can chew". Unreliable and unprofessional. read more

Excellent company to deal with. No bait and switch here. Very professional did outstanding job. We're on time, did professional cleanup and stuck to original price quote. Highly recommend. Nick Gecan CEO Gecan Realty Group Inc read more

First time calling them but great impression. Kept me updated in terms of where they are with timing . Thought I needed new chimney caps and they looked and said they were fine. Honest and professional ! will have them come and clean my chimney when weather gets better. They did not even charge for coming out !!!! Thank you Anthony and Daniel! read more

I called A-1 because they listed inspections as one of their services. We weren't sure if our gas fireplace was ventless or vented so Anthony & Ray showed up and let us know the good news of ventless. They also fixed our remote (there was a unit in the fireplace that I did not see that needed batteries, geez). So they threw in some batteries and voila. In less than 15 minutes they were in and out, and the best thing...NO CHARGE!!! Thanks A-1! read more

Replaced chimney cap, installed wrong size and caulked it up. Are you KIDDING ME! When you think about chimney service, run don't walk away from these clowns in white trucks. BONUS--THEY REFUSE TO FIX IT! read more

Had them out about 4 years ago for chimney cleaning and then repairing our chimney. Work was ok. We recently called them for chimney cleaning again and they cancelled on us the day after Thanksgiving and notified us through a text message instead of calling. Rather than getting us in asap, they rescheduled for two days before xmas, but called mid-way thinking the date was the 12th and weren't sure about that date. I asked if they were coming that day and response was no, we can set up another day. Cancelling twice is unacceptable. Clearly don't care about getting business! Will never use them again. read more

The work done by A-1 safety chimney left such a bad taste in my mouth, that i finally decided to log into Yelp and write my first ever review. My total Bill was 3299.00 and the break up is as follows - 1. Stainless steel cap on chimney - 386 2. B-Vent Cap -266 3. Birch log set (realfyre) - 2241 4. Chimney saver application -421 5. Crown seal applciation- 366 6. Flashing Seal application- 388 7. Getting rid of a few birds - 300. My chimney is a standard brick gas line chimney. the work was completed in a couple of hours and i was told that if i did it myself, i would have to call animal control or i would have issues with the gas line or if i ignore the chimney will develop major issues and will have to rebuild, get a city permit, scaffolding etc. I think the work is very very overpriced and i am very disappointed. I would suggest giving them a miss and not sure how is this even allowed. If you value your money- please learn from my experience and avoid. read more

It started with a dryer vent cleaning. They did not check dryer vent connection inside the home. After cleaning? The fear tactics began. Animals, birds, fire danger all were at risk unless we installed roof guard, vent cap, LLS s.s cap, b-vent resurface (2), storm collar seal (2). The total cost $2035. The dryer vent cleaning was $189. leaving $1848. Two people accomplished this work in under one hour. My estimate of material cost, at retail, is $750. That means the the labor cost for two men was $1098 for under one hour of work. The scare tactics plus deceptive estimate before the project started means we would, under no circumstances, would recommend this company for anything. I appealed to management for an adjustment and was told they would have charged more than the technician listed. read more

Professional, friendly, on time, they told me they would take half an hour and that's exactly what it was. Pointed out a crack in the ceramic liner and gave me a no-pressure estimate to fix. Anthony and Ray at A-1 are people I'd recommend. read more

Beware! They will cheat you if they get the chance. I wanted a repair estimate for some brick face chipping off near the chimney crown. I wasn't at home, but Anthony from A-1 provided my wife estimates for rebuilding ($9000) or sealing ($1900) the crown and some brick below it. They pressured my wife by saying things like "it will cost more if we have to come back out." Anthony and his colleague were at the house less than two hours and essentially just calked the crown with silicone and applied a little brick sealant. A generous estimate for the materials is less than $100. They coerced my wife into paying $1600 for it. Just because he could, Anthony took advantage of a vulnerable homeowner who didn't know any better. Their front office was okay with how unethical this was. I too wished I had checked their reviews. read more

Guy showed up to my home without a mask. I assumed it was a religious belief bc he made sure to tell me he was Jewish twice. Charged me $129 to vacuum my fireplace and tell me that I have to pay $500 for him to do anything else. When I called to make the appointment..the guy who answered just made me an appointment but did not ask any questions..about how long it's been since it was cleaned etc. I guess I paid $129 for the priviledge of a house call to ask me those questions in person. Do not use this company. I was ripped off..You will be too. read more

I called this company to come clean our fireplace. I called them numerous time to ask why wasn't it turning on(not once they returned my call) finally spoke to someone they said there's nothing they can do. They could've at least guide us how to turn it on! Their not friendly at all!! read more

Used them 3 years ago to clean and get our fireplace to working order after purchasing our house. Anthony came out and did a fantastic job. There were some other issues presented, but we decided to hold off on them until later a time. Now, we are selling our home, and needed some of those other repairs done. Anthony came out again, and gave us different quotes for what needed to be done, and was very open and honest about what he would recommend for us selling and what could honestly be held off for another 5-10 years. We called a few days later to schedule and they came out the next day. On time, cleaned up, and even called me ahead of time to see if I was available for an earlier slot in the day. Fantastic all around. We plan on using them at our next house if we have any problems. (We also had gotten other quotes both times) read more

Way overpriced! I also wished I would have checked Yelp first! Worked performed was OK, but pricing was ridiculous. I was charged $300 to fix the chimney flashing which involved pounding down a few loose nails and caulking (about 5 minutes work). I was also charged $950 to spray a "surface protectant" on the chimney brick to prevent further water damage. This involved someone using a garden-sprayer and took about 30 minutes. I also later learned that the "10-year" warranty of this product does not pertain to me because I have existing damage. The total bill for cleaning and "minor" repairs was over $3,000. This won't happen again because I'll never use them again! Live and learn! read more

Wish I checked Yelp prior to scheduling an appointment for a dryer vent cleaning. I booked noon- 4PM time slot, technician calls at 9:30AM saying he is on the way. The "technician" shows up at 10AM and informs me there is no way to service our dryer vent and charged us a $95 trip fee for a total of 5 minutes of time. Management stands by this decision despite the fact our neighbors have all had this service performed by other companies. Waste of $ and time. read more

I do not recommend. Had a roofer review a ceiling leak and said he thought it was the chimney. A-1 took advantage of this and said they could fix the leak for $685 plus the already paid $95 for the first visit. So for $700, they caulked and I still have a leak. Because there is a 3yr warranty for A-1's work, they came back out. This time they said their is a new issue and it's the roof. But it's the same leak. So now I had a few other roofers inspect the work and the leak and they said that the A-1 didn't address the leak, just caulked. I asked for a refund and the manager stated they did the work and would not offer any refund. And now I'm paying a roofer $700 to fix the problem. I would NEVER use this company again. read more

If there is a problem you will have to deal with unfriendly and unhelpful office personnel. We have used them in the past without an issue. So I did not hesitate to schedule a cleaning when they called soliciting our business again. They cleaned the chimney and left the damper closed and the pilot light off. This was a dangerous situation because they did not tell us that the fireplace should not be used until we lit the pilot light and opened the damper. When I phoned A1 to ask why the fireplace was not left in the condition that it was in before the technician came, I was greeted by an employee who kept repeating that she was not there at the time of the service and so does not know what happened, I told her what happened-and it took 5 minutes into he call before getting even a tepid "I'm sorry that happened". Terrible customer service and sloppy safety practices by the technicians. Will not use A1 again, read more

We had A-1 out for a chimney inspection as the result of a Groupon offer. The explanation of the results was straight-forward, and we were given options on how to proceed. It was determined we needed a flue liner and work done to seal the top of the chimney. Although the flue liner required two visits to install because of unforeseen complications, Mike and his assistant Will did a great job and were courteous. read more

They were hired to clean our second story dryer vent - a total failure - got nothing out of the dryer vent that hadn't been cleaned in over two years. I got more lint out of it with my ShopVac than they did. They never took before and after pictures of the dryer vent, as advertised, never tested the air volume thru the vent, the guy doing the work was very inexperienced. Our airflow now is worse then before they started. The person who answers the phone can't explain the process. They were more interested in redoing our gas fireplace. If they can't clean a dryer vent I would never trust them to mess with the fireplace. Didn't get the senior discount either... read more

We asked them to inspect our prefab fireplace because there is a small crack in the floor. They came out and assured us it is not a huge deal and we would be able to take care of it ourselves. Anthony was very helpful and gave us some suggestions and he also said we would have no problem passing a home inspection. They arrived during the allotted time, they called first and let us know they were on the way. Anthony wore coverings on his shoes to protect my floors. We could not be happier with the service call. All that and it was a free estimate!!! Give them a call! read more

Excellent service! I have been using A-1 Safety Chimney Service for many years to clean and inspect our fireplace. Always been happy with their service. Today I converted my log burning fireplace to a gas log fireplace and LOVE it!!! Anthony and Riley were courteous, professional and very knowledgeable with my questions. They also replaced the cap on the chimney which was rusted and has needed maintenance for awhile. A job well done, definitely recommend this company! read more

Scam artists!! Don't like the way they do business. They are very overpriced. They are not honest people. Read the reviews before you hire them. read more

This company is a total rip off. They did an inspection at my Mom's home for a bad $100 thermo coupler. They said the part was not available anymore for a common direct vent fireplace that is 18 years old. They called a week later and said it would cost $13K to replace the whole fireplace. NEVER CALL THIS PLACE RUN read more

we hired this company because of an amazon local promotion for a chimney cleaning & inspection. i did expect them to tell me some bs to get more work out of the job, but i was only interested in the cleaning... but of course the scam artist found everything wrong with everything....a bit over the top, but somewhat expected. a month after the "inspection" the chimney cap flew off the roof in a wind storm, hitting and damaging a lower roof. accidents happen i understand, but this has never happened before and never happened since. they took it off while inspecting it, but didn't replace it correctly. now as it has gotten colder, i've noticed that they also broke the hinge on the damper. they just left it there propped half open, cold air drafting into the house. thanks a lot, jerks. what a scam. DO NOT USE THIS COMPANY. THEY ARE SCAM ARTISTS AND WILL DAMAGE YOUR HOME . read more

Hired them to come and give a quote to fix 2 fireplaces at my rental condo. They charged $95 inspection fee, which is fine, but left my renter an invoice with one vague sentence, regarding the apparent problems, and a price of almost $2000. This seemed high to me considering the fireplaces were only about 10 years old. When I called the office to have someone explain the problems to me, the receptionist said the technician would call me. Shocker, he never did. Then when I called again she said she would send me pictures. The pics were of the outside of my home (no where near the fireplaces) and of the front of the fireplaces....again with no explanation of anything. Clearly, I did not hire them. I finally found someone to fix it and they were able to get both fireplaces working within an hour and the total cost was $200. (minor repairs needed). These people will try to take advantage of you....BE CAREFUL when working with these SCAM ARTISTS read more

I was absolutely ripped off by A1 Chimney. They charged me for work they did not do and did a terrible job with the part they did do. I will never use them again I was ripped off so bad. read more

After buying an older home, we knew we'd need to have our chimney and fireplace inspected and cleaned. We also intended to remodel both the fireplace exterior and replace the older, gas-start wood burning system with a modern gas log system. When our technician Will (and his assistant Rey) arrived, they were cheerful, helpful, and informative. They made sure to keep the fireplace surroundings clean, did a thorough assessment and cleaning, and answered my many questions about conversion and updating of our fireplace. I was delighted when they had options for me to choose from, and were able to do the work to update us to a new gas log system the same day! From cleaning, to painting the insert and firebox, to the installation of the gas logs and fire glass, everything was done professionally and in a timely manner. The price was actually better than what others we know have paid for similar services. A1 Safety will be my fireplace/chimney go-to from now on. Highly recommend. read more

My experience with this company has been overwhelmingly positive. I have two 65-year-old chimneys that they refurbished and made usable again. It did not come easily, I had 1 million questions over the course of many weeks and they were all answered and tended to promptly and professionally. Additionally, it was not the only quote I got on the job. They came in at a reduced rate and the work and professionalism was fantastic. I strongly advise using them. read more

Buyer beware. Last year they were to give me a bid, never did. Then this year I thought I'd try them again because of their chimney cleaning offer ($99) -- never showed up. When I called to ask where they were they said the person went home sick at 10:30 a.m. They NEVER even had the courtesy to call and cancel the 1 pm to 4 pm appointment I had. Nothing on voicemail, no call on my mobile phone. Fool me once, shame on you, fool me twice.... read more

Beware - dishonest! We scheduled a fireplace cleaning. The rep took a 15 second look up the flu and determined we needed $2,000 worth of work. They refused to clean the chimney unless we agreed to the work. They left and we hired another reputable, bonded service who immediately cleaned our chimney. The only thing they determined needed attention was some tuck pointing in the fire chamber, which A-1 didn't even address. (BTW, we had a home inspector spend over 3 hours in our home as we are selling it. He spent quite some time on the fireplace and suggested it get a cleaning, which corroborated more closely to what the second company told us.) We spent $400 and are good to go. read more

When A-1 installed the chimney cover and fix and seal the bricks cracks they made a lot of mess. Cement stain is all over the hard wood deck which I recently stained and concrete chips all over my lawn. The concrete chips damage my lawn mower blades. I end up reapplying the stain to cover the cement spot on the wooden deck and removed the concrete chips in my lawn. A week after the installation of the chimney, A-1 came back and remove the concrete framing in the chimney cover. Again, the same mess all over. Concrete chips in my lawn and cement spot on the deck. In addition, several bricks and cracks show up after they remove the concrete framing. I cleaned up the concrete chips in my lawn because I have to cut the grass in order not to damage the lawn mower blades. I called A-1 and let them know about the mess and the chimney bricks cracks. Four days after A-1 left a message in my phone that their technician seal the crack and cleaned up the cement stain on the deck. May be they sealed the cracks but the missing bricks were not put back and the cement stain in the all over the deck was not removed. I have to reapply the stain again on my deck to cover the cement stain. Too much mess and I'm tired of cleaning A-1 mess. . read more

Scammers. Had them out to put the flue back on track and quoted me to have the chimney unparged. I don't know what he took a picture of but it wasn't our chimney because ours has never burned wood and the pictures he showed me were of black soot. Also, he said the logs were black so another indication that we had a problem. The logs are ceramic and are painted black. He said he got the flue back on track but left it open so I can't tell. Won't ever use them again. read more

We have used this company in previous years with great satisfaction and that's why we came back to them again this year. Great price, thorough and very clean in the performance of the chimney cleaning. Prompt and very courteous crew. Called to confirm the appointment and showed up when they said they would. I highly recommend this company. read more

suspicion lurks.......... they do not appreciate valid questions: * "how many complaints have you had regarding your services? * specify services included in fireplace cleaning. * what is your pricing schedule? * how long have you specifically been in business? beware of a business who becomes violently accusational and hostile when asked valid specific questions as a concerned thorough consumer!!!!!! this is professional behavior????? they certainly appear to be scam artists just as you stated as they yell over your voice. read more

Disreputable company. Cancelled me from route and failed to call me. Waited 3 hrs and I had to call them. Then they offered to reschedule in 16 days! Have no confidence that they would show up to do the work if they can't even do a 15 min estimate for chimney repair. Don't waste your time calling them. Would give them zero stars if I could. read more

A-1 charges flat rate for jobs, regardless of the level of service you actually need. Consequently, you could pay the equivalent of $900 per hour for services. Do not schedule work with them if you have them come out with a groupon. They will come up with all kinds of problems that need to be solved and will make a fortune. When I pointed out to the technician, Bill, that I believed he overcharged me, he got very loud and combative. Alas, He was very professional while he wrote up the invoice, but that all changed when I questioned the charges. read more

Consumer be aware, deceptive pricing and a horrible customer service, refuses to itemize the bill for me. Update: they itemized bill for me but it's inflated to equal the original amount, still no product information. After much research and several phone calls they offered to take back the fire set. The set installed by them in less than an hour retails for around $300. They charged me $1700 and it was installed in less than an hour. They have their junk back now, it cost me $25 to stop payment and they left damage to my original fireplace. I hired a reputable company for a set much, much better for a total cost of $700. I showed them the original set and receipt and they were shocked. Don't let their politeness fool you because they will take you for a merry ride and clean out your check book. They also damaged the mortar in front of the fireplace and took my fire screen with them. Buyer beware !! read more

big scam artists!!!!! showed up 3 hours late and quoted me 2200 DOLLARS for bs repairs needed!!! had my handyman fix it for 200 in parts total and 200 for the labor and he was happy for the work. beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Please take this from me and do not use this joke of a company. They will just overcharge you without even doing all the work. Do not be fooled by their technicians they are trained scam artists! read more