I recently returned to business travel after a hiatus, and Enterprise in downtown Bakersfield won…read moremy loyalty right away! From answering all my questions by phone while I compared car-rental vendors, to picking me up at home to collect my rental for a long drive to a multi-day onsite, everyone I dealt with here was professional, helpful, and downright friendly. A particular thanks goes to Esteban, Jacob, and Serenity, who made this experience more seamless than I could have hoped. With their paperless process, the care they took inspecting the vehicle at sign-out and return, and the safe, comfortable pickup and dropoff, I couldn't have chosen better partners for business rentals. I already look forward to the next time I need to call on them!

Stacey, the store manager at 24th street is very unprofessional and doesn't care about her…read morecustomers or making sure her employees are following company policies. We rented a car on Saturday morning. That I had rented through a third party site. We rented the car plus added the extra insurance through that site. As we were at the customer service desk, waiting to get the car, i had showed the guy my rental booking plus the insurance. He helped us get the car and had another guy Take Jeremy outside to look at the car. This whole time, the guy was talking to me and not really jeremy, because I usually handle everything not knowing he was supposed to talk to jeremy that was never explained. He had explained to me that I had the car till Monday. That the deposit would fall off between 24 to 72 hours and that we have to return in a full tank gas and be back on time he also never check our proof of residence for using debit card which is also company policy. Sunday morning, I had looked at our emailed rental agreement and notice there were charges on there that we did not agree upon. So Monday morning as I returned the car, I had to explain to Stacey. What had happened. She first said she has to talk to the guy and then she would let me know and get back to me. So we waited after about ten to fifteen minutes, the second guy that helped us came in, and she talked to him, he said that he just gave him the car and didn't go over anything with us. That Alexis was the one that helped us get the car. So then, stacy said she had to get a hold of alexis to find out what exactly he had went over with us. At this time, as I was talking to her, she cut me off and said that she could only talk to Jeremy. Because he was the one that rented the car and I was explaining to her that if that was the case, then Alexis shouldn't have talked to me the first day that he should have only talked to Jeremy. And that was already proof that they weren't following company policy. She then had cut me off and proceeded to go over it with jeremy And the receipt. She only refunded part of the 3 Items that they had put on there without our knowledge. I was explaining to her if there was already issues with said person not explaining things.Then, how are we getting charged for things that they did not go over with us. Then, she said, well, jeremy signed, it, didn't he. Which he did but was never told breakdown of the fees that we were going to occur. She didnt even wanna listen to me just kept saying how she cant talk to me. So I did give her an attitude trying to explain how this is wrong and that as a manager she should be holding these guys responsible for their incompetence. I called the cops and they advised me to sue for my money it which yes committing fraud is wrong but would take forever just to get back pennies but the way they run a business is just ridiculous. She could have at least acted like she was concerned about the whole situation but she just wanted to be done and for me to leave. Do not rent from this enterprise....24th street . They will not follow company policy then blame u for it. Stacey as a manager u should learn how to handle your customers better and make she your employees are following company policy that snide attitude of yours isn't cute and its straight rude as someone who works in a position of power and handling Customers. You would think you would have been trained how to carry yourself professionally. I'm sure if you went somewhere and weren't told about xyz but then were charged for xyz you would be just as mad and also, as a manager hearing your employee wasn't following policy, You should be mad at them not the customer that had the complaint.

I got good vibes from Hertz downtown My vehicle was in the shop and the garage made arrangements…read morefor me to get a rental for the next 5 days while they're fixing my vehicle It was pretty flawless on getting the car the young lady who helped me at the counter was on point very informative pretty much got almost the exact car that I have in the shop she gave me so that was pretty cool pretty flawless transaction

I've been renting from this location for years and I'm always satisfied. I dropped my rental off…read moretoday and Melody really took care of me. I appreciate her a lot. I HIGHLY recommend business for anyone looking to rent. Thank you Melody!

It's been quite a while since I've rented with Enterprise and I'm happy I did. I did call at my…read moreappointment time to confirm the vehicle was ready and it was. Once I arrived I was greeted by Jacqueline and she took my information to confirm my reservation and she was very nice. Another woman helped me (I wish I remembered her name) with the logistics of signing paperwork. It took no more than 15 minutes and I was on my way. Upon returning the vehicle, Jacqueline helped me again. I really appreciate the customer service along with the vehicle being ready on time. The vehicle I rented was also great on mileage and it drove smooth as well, Nissan Altima. We'd definitely rent from Enterprise again

Probably the greatest customer service in the history of customer service. Jackie and Riley went…read moreabove and beyond for me. Absolute gems!

This location is an embarrassment to Avis…read more I'm an Avis President's Club member and reserved an Elite Electric SUV for a client-facing work trip. I booked the vehicle class intentionally because I needed something clean and professional. When I arrived, I was told the vehicle I reserved "wouldn't be available until next week." No explanation. Meanwhile, a Mustang Mach-E was literally parked right outside in plain view. I was offered "a Ford or a Mazda" with no explanation of car type or class and was dismissively told it was "higher." After reviewing Avis' car class list, t wasn't. It was clearly a downgrade and it cost me $150+ in gas that I would not have paid if Avis had honored the reservation. The condition of the car was disgusting. Not "a little dusty," but filthy: sticky stains, grime, crumbs, and a smoky smell. Whoever is responsible for cleaning vehicles at this location clearly didn't even attempt to do their job. I had to spend over 30 minutes scrubbing and vacuuming the car myself because I was not about to pick up a client in a vehicle that looked and smelled like that. The key fob was broken with the battery exposed. The vehicle also had multiple maintenance and safety issues: constant tire pressure warnings (all four tires missing valve caps, likely causing this), a loose gas cap that triggered error codes and a flashing dash warning all weekend, and worn-out windshield wipers in rainy weather that were legitimately a safety hazard. Then the return experience: the employee rolled her eyes at me, stared at me like I was an inconvenience, and actually laughed when I raised legitimate safety concerns. No apology. No acknowledgement. No professionalism. Honestly, the attitude was as gross as the car itself. I also watched her treat other customers the same way. This location does not appear to maintain vehicles, does not appear to clean them, and does not seem to care about customers at all. If you value your time, safety, or sanity, rent literally anywhere else. I won't be renting from here ever again and may be terminating my relationship with Avis all together over this horrible experience.

Great experience, easy to work with staff. I'd recommend renting from them. No issues with pick up…read moreor drop off.

One of the best rental experiences I've had at any Enterprise, dealing with Isaac was a breeze he…read morewas able to find my information and get me in the luxury vehicle that was available to me when I was told by another employee I won't mention their name because it was resolved. Great experience.. Isaac handled everything professionally and was there for both for the rental and the return. Side note They even have a popcorn machine and water dispenser while you wait. Another side note the vehicle that was given was a Hyundai Genesis with less than 10,000 miles. It was very comfortable and quiet on the road however I think they need a technology update at Hyunda,i other than that it was a great vehicle.

Our experience with renting a car here was very smooth, fast, and easy. I had to return the rental…read moresooner than expected and the manager was such a help and explained and reassured me the amount that was being returned to me. I would rent here again. Thank you for a wonderful experience.

rented a suv for the new years. when at check out the lady said it on 60% gas just bring back the…read moresame. after drop off they charged me 160.00 for gas AND charged me 151.00 for a whole extra day. it's been weeks they will not refund me my almost 400 dollars!! Never again!!

This car rental is a rip off. Avoid them, they only look to take advantage of you on every way…read morepossible

Justin is absolutely amazing! I recently graduated college so it was finally time for me to make my…read morebig first purchase with a car. I had been searching for a car for about a month with no luck. I contacted Justin, in which he quickly responded asking me exactly what I was looking for. I gave him the breakdown of all the details (model, interior color, exterior color, sunroof, etc). Within the week Justin reached out with both new and used options. The following week I made the trip to Glendale to pick up my new 2020 Crosstrek! I not only loved the car but how easy Justin made the process. I literally showed up to the lot where they had the car waiting for me. I went inside, signed the papers and left. It took 30 minutes! I would recommend Justin and Auto Linq to anybody looking for a quick and efficient way to purchase the exact car you want. Thank you Justin!

I LOVE Auto Linq!!! I was helped by Justin Cavazos and he made my life so much easier! I am a first…read moretime car buyer and had so many questions, he was so patient and persistent with finding me the car I wanted IN THE PRICE RANGE I had! He handled all of the negotiation and was always available via email, text, and call! I absolutely recommend this service if you want a hassle free car buying experience! NO DRAMA! I am so happy with my new Elantra!

LOVE Hertz on District and Airport!…read more I had reservations with Avis at airport. They said they would wait since my plane made me 17 mins late. Avis left. Taxi to hotel. Next day, Avis customer service said I was on my own getting back to airport. No cars. Alex with Hertz on District said they would get me back to airport. Alfredo with Hertz even stopped for me to pick up lunch. I wanted a Hertz car. Amanda with Hertz discovered I pre-paid for the Avis car. No refunds on pre-paid Avis car. I did NOT want to take Avis car. Amanda at Hertz encouraged me to save my money. Felt terrible that Hertz took me to airport and I didn't get their car. Alex was so gracious. Said I made his day. All Avis said was "nothing we can do." Hubs co-workers have also had Avis problems. Hertz was lovely, kind, gracious, helpful! I told them I am definitely now a lifelong Hertz customer. Thank you Alex, Amanda, and Alfredo!

Sent me to two different places to pick up a car that wasn't there. The lady at the airport rental…read morewas exactly like the lady in the movie Planes Trains and Automobiles. Snobby. Smiled in my face when she said "We have no car for you". This is the most dysfunctional operation I have ever dealt with and I dealt with them all. Do not ever hire this company unless you want the run around

If u could give 0 I would Not only did I wait 30 min to…read moreeven be helped but when I explained that olí wanted to verify I was only being charged the difference of my payment the person Hannah stated their printer was broken and that she couldn't view anything in her computer. She then proceeded to charge the full amount not just the difference that I owed. When I asked her why she did it she said she had no access to do anything or split cost or differences She then proceeded to tell me to call customer service. When I told her why she didn't call them herself to ensure she did her job right she just told me she didn't do that and I had to call. This place also doesn't do walk through with you. They just sit behind their desk and don't do anything. This is my third time renting through BUDGET/AVIS and each experience regardless of the location had been the worst. The customer service skills these employees have are nonexistent .

I called here to confirm my paid SUV reservation an hour before I arrived. When I arrived the girl…read moreat the desk was on her phone and made me wait about 5 more minutes while she was texting. Then she tells me all they have are mini vans. I'm not returning the car to this location because I'm doing a lot of driving so I said I take any car, just not a mini van. Now I have to wait another 30 minutes to even see if they can get one.