This location is an embarrassment to Avis. I'm an Avis President's Club member and reserved an Elite Electric SUV for a client-facing work trip. I booked the vehicle class intentionally because I needed something clean and professional. When I arrived, I was told the vehicle I reserved "wouldn't be available until next week." No explanation. Meanwhile, a Mustang Mach-E was literally parked right outside in plain view. I was offered "a Ford or a Mazda" with no explanation of car type or class and was dismissively told it was "higher." After reviewing Avis' car class list, t wasn't. It was clearly a downgrade and it cost me $150+ in gas that I would not have paid if Avis had honored the reservation. The condition of the car was disgusting. Not "a little dusty," but filthy: sticky stains, grime, crumbs, and a smoky smell. Whoever is responsible for cleaning vehicles at this location clearly didn't even attempt to do their job. I had to spend over 30 minutes scrubbing and vacuuming the car myself because I was not about to pick up a client in a vehicle that looked and smelled like that. The key fob was broken with the battery exposed. The vehicle also had multiple maintenance and safety issues: constant tire pressure warnings (all four tires missing valve caps, likely causing this), a loose gas cap that triggered error codes and a flashing dash warning all weekend, and worn-out windshield wipers in rainy weather that were legitimately a safety hazard. Then the return experience: the employee rolled her eyes at me, stared at me like I was an inconvenience, and actually laughed when I raised legitimate safety concerns. No apology. No acknowledgement. No professionalism. Honestly, the attitude was as gross as the car itself. I also watched her treat other customers the same way. This location does not appear to maintain vehicles, does not appear to clean them, and does not seem to care about customers at all. If you value your time, safety, or sanity, rent literally anywhere else. I won't be renting from here ever again and may be terminating my relationship with Avis all together over this horrible experience. read more

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Great experience, easy to work with staff. I'd recommend renting from them. No issues with pick up or drop off.

Only reason I give one star is because the vehicle worked. Started bad at pick up with the lady with Dora the explora black hair was rude and couldn't even be bothered to greet up or smile. She did not go over anything simply took my license and said it's the red car outside. We rented a sedan but ended up in an SUV somehow . The rude lady (Jay W) did not even come outside to have us do a car check or go over any further details. Before leaving I triple checked with her that we had to return the car by noon and she said yes just have the car here by noon when I arrived on Sunday at 11 AM again she did not greet me or say hello. she really just said can I have the keys and is the tank full. Then she just u owe an extra day you're late. I told her you said I had to drop it off at noon and she's said oh well it's at 10 so ur late. She handed me the keys back and when I told her she was in the wrong because she told us at noon. She got hostile I asked for a manager or supervisor contact number and she refused to provide it. She would not even give me a number for customer service. I had to look for the number and get it situated through them. My husband said she treated him just as rudely previously at the airport location and he too had to call customer service! I have no idea how this rude ass lady has a damn job and in a customer service place. She looks like Edna from the Incredibles but even more rude! On top of the the car we got was full of bird shit and she could not be bothered to wash it for us or anything. She refuses to do a walk around and won't leave ur desk. She is rude af. Cannot be bothered and needs to be gone. How is the owner not reading these reviews all talking about the same person read more

We went to Bakersfield the service is s..... We have an oil problem and the lady only said no cars available sorry no other solutions read more

I am one never to file a complaint or case number. But after this woman at this location was extremely rude about not allowing a car wash which corporate told me they're supposed to. I then asked her if I could use the restroom and she said "no". I asked why and she said because it's out of order. I returned after two weeks after corporate told me that they are supposed to wash the car. Now they told me to get the car washed and turn in the receipt and they will reimburse me. Also, The restroom was not out of order. There is a sign on it that says "not for public use". My guess is she doesn't want to clean toilets as she's already miserable at her job. Avoid at all costs! Because of her attitude, they are taking 50% off of my monthly rental. And I reminded her and thanked her. read more

Budget Rent A Car - Car Rental Near Me - Bakersfield, California

Stay FAR AWAY from this place on wible. Absolutely under no circumstances rent from them. My experience has been terrible. I should have known when I saw 2 customers walk out angry. Idk what happened to them, but I know I'll never ever ever rent from this location again. Ever!! 1st off, they're rude!! They do the opposite of good customer service. They overcharged me almost 1000$ which overdrew my account, and when I go to get their mistake corrected, they say they can't help and call customer service, so I spend 50 mins on the phone and get told to go to the location where I got it from... so no one wants to help. After 2 hours and having to send in proof of their mistake... they said in 7 business days I might get refunded... so now I have to go without money because of their mistake and they're actually fighting me on it. SMH. How can all customers be this frustrated. I HOPE THEY GO OUT OF BUSINESS... because they are a BAD BUSINESS. You've been warned. If you still rent from them after reading this, it's on you. Good luck. Zero Stars read more

I had the UNFORTUNATE Displeasure to deal with BOTH of the Budget vehicle rental offices today, (Meadows Field Airport & the one on Wible on the South side of Bakersfield) After 3 1/2 hours of driving back and forth between the both and 5 different agents on the phone I ended up still unable to get a vehicle from them. The rudest, nastiest, and flat-out ugly attitudes from everyone on the phone with Budget to the 2 horrible women (should be calling them a lot worse) in the offices in town has meds me start to look into renting billboard space as close to each office to let every single person that I can reach know exactly how I despise and now HATE this company and how I feel about the entire company as a whole. In my opinion, you would be better off renting a donkey for your getting around town needs than having to use BUDGET Rental in this town anyway read more

Very disappointed with service at this location. Booked a prepaid reservation, took a $40 Lyft to location and had to take an additional one to leave was told they had no cars available and not sure when they would. Cars that were being returned had not been cleaned yet, no urgency, clear communication or help with this situation. Thankfully was able to get help at Hertz by the airport, would recommend! read more

This place sucks!! Had a reservation, went to pick up the car and was told by some rude ass bitch that they had NO cars! No apology, no nothing! Then she told me she had an SUV but it was at a higher price! Told her she should give to me at the same price she said NO. AVOID THIS SUCK ASS BUSINESS! read more

If you reserve a reservation it lets you online but when you go to pick it up, they say they don't have cars read more

Budget Rent A Car - Car Rental Near Me - Bakersfield, California

Storytime, had a reservation to pick up an Expedition came in on time to pick it up. Upon picking it up the lady at the front desk with the overdrawn lipstick dark black bob and glasses says sorry you used paypal we only accept card, mind you I booked through their website, I said ok just transfer the payment method to my credit card which I had in my hand . She says no you have to call customer service to do it. At this point I just call customer service Im already off schedule for what I had to do today. Customer service cancels it for me and I says they can rebook it with my card, great, then she pauses the lady at the front desk block the website frombooking cars says that there is nothing available Im floored. I go up to the Front desk and say OK I have my card I need to book that car now the car is unavailable for 30 minutes. It needs to have a oil change. I say OK that's fine. Five minutes go by and she now says the car is unavailable. It needs a full service I've had this reservation booked for two weeks. Why was this not taken care of? I said OK so what car is it that you're gonna be able to give me she said we have nothing but a minivan. I said OK that's fine instead of the price that I booked my car for it was gonna be another $200 I went from having an expedition to a minivan no help at all not being made whole And she refused to do a price match. It was absolutely insane. This employee will literally drink this business I have never seen someone so disinterested in helping customers and so rude I was livid will NEVER book with budget again. Also I filed a report . If I could give no stars or negative stars I would. read more

They are absolutely HORRIBLE!!!! Went to pick up my rental that I'd already pre paid for and was told I couldn't rent due to the fact that I didn't have a major credit card, even tho I asked ahead of time! So 2 hours b4 I'm supposed to go i find this out then they refused to refund my money so I could not go to a different rental company saying I had to call customer service. I did an was told I'd get a refund in 7 to 14 days!!!! Then if this wasn't enough I get told I'm NOT getting any refund cuz it's policy for no shows who pre pay to pay cancelation fees. They were trying to keep my 191.00 as a cancelation fee which in itself is beyond ridiculous but I NEVER CANCELED THEY REFUSED TO RENT TO ME AND I WAS THERE AT THE TIME OF MY SCHEDULED PICK-UP!!!!! Do not use Budget or Avis they are the same company!!!! I had to take my case to escalation department to get my refund. I finally received confirmation yesterday it's coming but I'm STILL waiting for my money back and it's been 10 days now!!!!! THEE WORST RENTAL COMPANY EVER!!!! TRIED TO STEAL FROM A BROKE PERSON!!!!! read more

The person that worked on Saturday 7/12/25 was the rudest person ever!! The attitude on her was not necessary. She never let me get a word in and try to explain myself. She walked away without even explaining anything. She had short hair, a striped white and black shirt. I will be calling to file a formal complaint read more

Had a reservation @ 8am on a Tuesday. Got there early and there was a line of 4 customers ahead with only one attendant. When I was checked in she handed me keys and told me the car has 3/4 gas. I asked for a walk around. Her response was that it was done she did it. I stated that it would be done with the customer. She said it was done and she didn't have anyone to do it. I went to the car and it was filthy, smelled like smoke, had scratches all over the body and the service light (oil change light was on). I had no time to complain and I took videos and pictures of the car's condition. I called later asking if I could get another car and I was told they didn't have any and to call the next day. I'm on vacation and was unable to follow up or exchange at that point with my plans. I returned the car on Friday and told the same attendant that I was unhappy with the situation and told her I washed the car, filled it with gas and vacuumed it. I recommend the car be pulled from the fleet and have the services completed. The scratches are minor and with some buffing they can address those. However I will not stand for any of this to backlash onto me. This needs to be addressed. read more

Budget Rent A Car - Scratches on hood and side - Car Rental Near Me - Bakersfield, California

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Worst service avoid if possible lady at the front desk had me wait 15minets while she was on a FaceTime call. No customer service.

I had been calling and looking around for a car and finally decided to try this place out. Since I was not happy with enterprise at all. The only thing that sucks is they have you call a number and they have you on hold forever. I told the young lady on the phone I was at work and could not be on hold forever.She could careless I loved the car that I got to drive around. The lady behind the window when I walked in was also very nice. The place was small and clean but it did smell like cigarette. The hours of operation need to be fixed to work around work schedules. I would use them again because I hates the service at enterprise. read more

Scam rental company. Can't honor pick up times, they will NOT call you and let you know until you show up. They had 14 PEOPLE AHEAD OF US, it's now been two hours after we were supposed to be leaving town, still no car. Contacted customer service, they told us to go to THIS location off Wible they would upgrade us for free, we were given a confirmation number. After an almost 30min drive to the other company, the man working tells us there is NOTHING he can do for us and won't accept the confirmation number that we just got from customer service. SCAM SCAM SCAM. read more

I was needing to travel to Texas to attend my father's funeral. I chose to drive 24 hours to Texas because of Covid, I was in a hurry to get on the road before my 24 hour trip. When I arrived I waited about five minutes for someone to greet me because no one was at the front desk. When I was finally given a car, I was given a Toyota Camry, which reeked of cigarette and had a 'Maintenance Required' light on. I returned to the front desk and all they did for me was spray it down and referred me to the Bakersfield Airport location to change my car. Very unprofessional. read more

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Made a reservation 4 days in advance with confirmation email sent. Showed up for my pickup with a line of customers out the door. Each said they were told that Avis had no vehicles for anyone who had reservations. Customer service attendant was respectful and helpful and said the company had made a mistake by giving reservations even though no vehicles were available or being returned late. The attendant did give me the phone number to check the other locations in Bakersfield but all locations had no vehicles available. A phone call or text update would have been appreciated and I wasted about an hour driving to pick up my car only to be told it wasn't there. Unfortunately, the car rental world lets us down again. read more

If I could put negative zero stars I would! I had a reservation made prior with this place through Priceline. I arrived gave my debit card and ID as usual and they asked me for my credit card I said no I will be paying with my debit and than they proceeded with ok no problem we just have to run your credit? I said for what I'm just renting a car not purchasing one. They said to see if I qualify for the rental. Since when do you have to qualify to pay for a service. Like seriously WTH! I have to qualify to pay them to rent their car! Uh no... Never in my life have I had to run credit to rent a car. I immediately asked for my cards back. That just sounded shady as hell. I left and went to Enterprise and was taken care of in a breeze. Stay far away from this place! read more

I come to this location and the airport location every time I'm in Bakersfield and it sickens me to say that I the new employees are horrible, what's going on with the customer service at these locations, Wible location - Indian lady with short hair and glasses told me they didn't have any cars at the moment even though my reservation was prepaid, then she tells me to come back in a few hrs I did still no cars, walked out to speak with customer service a car pulled up so I went back in and advised her that someone is returning a car, once the couple returned the car she walks to the back to talk to someone in her language then comes back out and says that car is already reserved for someone else, I was very upset and didn't understand why she had me wait come back wait again just to tell me with a smerk that car was reserved. Horrible customer service I liked the other guy that was working he was cool and always took care of me. This new girl pretty but trash. read more

I hate when I have to write 1 star reviews because I don't like being labeled the bad guy, but then again it's my own experience, so I always advise everyone to experience the business yourself because you might have a 5 star experience. We have probably rented at this Budget more than a dozen times, if it wasn't for the "budget" prices then I would never come here. As soon as you walk in the facility, it reeks of piss. Yes I said it... it smells like old urine or it smells like someone who is dehydrated and has this strong ammonia stench that just lingers and doesn't fade away. Yes it's that bad that I had to make sure to be very descriptive about it. The sad part is that the workers seem to be immune to the raunchy stench as if it's normal... ewww The facility in general needs some cleaning. Sitting on the chairs is extremely questionable, so don't you dare even place your belongings on the seats because you might end up w something that will send you to the ER. I know that's bad and I shouldn't say anything like that, but w the amount of people that come in and out that should mean business is good, so how about some spring cleaning... they can afford for deep cleaning services. Cleanliness is not the biggest complaint here though, the older lady that has been working here for quite sometime now is the most unhappy person at this place. She hates her job and feels the need to be rude every single time to every customer. She also expects everyone to know all the rules and regulations of Budget. Long story short, please read all the signs because you'll get the eye rolls and bickering if you don't. Lines are ridiculous and they should have TWO people working all the time and not just one person since the lines reach out the door most of the times. One thing I can definitely tip you is to make sure to check your rentals before taking off because a lot of the cars they rent out are not cleaned out. Maybe Budget workers should also read their own rules and regulations and signs instead of focusing on customers reading signs. read more

This was the worst car renting experience I've ever had. DO NOT GO HERE. Also the car they gave me- that was the only available economy car-has VOMIT all over it. Plus expired tags. This place is a joke. Never in my life have I seen such horrible service. Smelly, vomit soaked car. You've been warned. read more

Budget Rent A Car - Disgusting! - Car Rental Near Me - Bakersfield, California

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I reserved a car for 2 days while mine was in the shop and went on my lunch hour to pick it up. Their employee checked someone else in under my name earlier that morning and gave them a rental. Whether I wanted the car or refund, he would not do it until whoever he gave to car to returned it in an hour. I did not have an hour to wait and ended up having to request a refund from corporate. Would definitely not come back here, partially because that's a serious mistake, but mostly because they had little desire to resolve the error in a timely fashion read more

this rental car place has the worst service, their cars are always dirty, and there is always at least a an hour wait, even If only one customer is being helped. Johnathon the only employee that knows what's he's doing there. I would NOT recommend or rent from this location. read more

Budget Rent A Car - Don't rent from this location - Car Rental Near Me - Bakersfield, California

I had to pay $20 for a Lyft to get here. My reservation was for $57.90. They charged me $190 plus the $200 fee. I got a refund, however I'm having to pay another $20 to get home. I too would give this place a negative star rating if possible. read more

Rented Moving truck recently. Reserved it online and declined the $130 insurance. Went to pick it up and was told I had to purchase insurance to drive it off. Contacted Budget directly. Was told that was not correct and it was a "miscommunication". Would not refund me. I rented to Budget a week prior to that and they let me decline the insurance. Last time I rent from Budget. Would rather pay a little more for Uhual. I should have never tried Budget to save a few dollars. read more

A major issue today at your location at 4208 Wible Rd. Bakersfield, CA 93313 The lady working behind the counter raised her voice and told me to "mind my business and stay out of it" as I tried to assist someone with an insurance question. As an insurance agent, I do that, it IS my business. I own an agency and budget has been who I reccomend to my clients for rentals during a claim; and that ends today. I am back to referring them to enterprise. On top of that, no vehicles were available that we had reserved and were told we'd have to wait. that's unacceptable. if you dont have cars available, DONT TAKE THE RESERVATION! It's simple. Now that you have thrown off our plans due to poor planning; if any, we have to find a plan B. I am again disappointed and disgusted at the way this organization runs. I'm also mad at myself for giving you another chance. read more

Budget Rent A Car - This is the disgusting facility on Wible, the inside is just as bad. Especially with the lady behind the counter. - Car Rental Near Me - Bakersfield, California

AVOID AVOID AVOID I rented cars on a regular basis (1-2 times a month) and it was OK when the young guy or young girl was working. They would accept my Charles Schwab debit card for the $250 deposit, after I would pay the full amount through my Amazon profile (which was from ANY BANK card). However, now the old guy is there - I'm assuming he's the owner - and he literally is a POS. He lies about everything. First he says they don't accept any cards except Chase, Wells Fargo or Bank of America. So if you don't bank with those 3, you aren't getting the rental - even though you ALREADY PAID THE FULL $500 when you booked the car. And guess what- he denies you, then tells you to call Budget, who then says the refund is 3-10 business days. This was literally yesterday. This POS always has cars available because he turns everyone away for not having a Chase, BOA, or Wells card to put on file. And I'll tell you why. My last rental, I dropped off the car (I didn't even want, but that's a whole other bullshit game this guy plays) and this guy has the audacity to say "everything is fine" and we can leave. Then we get hit with $600+ charge. He lies about the condition of the cars and makes up charges that don't exist. Even the corporate office couldn't explain what one of the $85 charges was, and the remaining fees are duplicated. This place should be shut down immediately. Though they will likely be out of business in a few months. They don't let anyone rent the cars and when they do, they scam you with fees. EVERYONE NEEDS TO BE AWARE - budget is not like enterprise. If you pay the FULL AMOUNT UP FRONT and the guy doesn't lie and say you left damage or "hair", you may end up paying only the original amount. But if you add a day, they charge a $60 late fee PER DAY, on top of the FULL RATE OF THE CAR even if you have used an Amazon discount or free upgrade or any discounted rate. Then this guy adds fees that he doesn't itemize because they're all fake. I believe he wouldn't rent to me yesterday because I fought his fraudulent report and won, so now he's pissed. Also: they don't check the cars with you in person at ANY TIME. They let you take the car by yourself, after their "cleaner" has sat in it and smoked weed for an hour, then when you drop it off, they say "thanks everything is good to go" and you leave confused. They don't take any pictures or inspect the car with you, and now I realize why - it's so they can report fraudulent damage or mess. Little do they realize, I take pictures of the entire vehicle so they couldn't screw me over with their scam. The bottom line: go anywhere else. This place needs to be shut down. Or, if you do need to rent a car and you have a Chase, BOA, or Wells card, you can take your chances and rent here - but you NEED TO DOCUMENT EVERYTHING YOURSELF. Even if you lock your card because you're fighting the charges, they still charge you and you have to go through their bullshit scam, then you get refunded. What a nightmare. I now realize why they always have cars, and the last 3 times I've been in there, someone is always leaving mad - because they get turned away. Now I'm getting turned away because the owner is upset his scam didn't work with me, and suddenly he has "never" accepted a Charles Schwab debit card. Though they have the last 5+ times I've rented a car from them. We went to enterprise and the couple that was at budget with us was there at enterprise as well. At least we didn't get scammed again or have to fight the owner's fraudulent reports. AVOID AVOID AVOID. budget needs to shut down this scammer. read more

My 80 year old father rented a car and paid in advance for a week. They required him to put a $250.00 deposit down. So a total of $586.00. When he went to pick it up, they made him sit and wait in the lobby for 2 hours before they finally gave him the car. He ended up returning the car in two days and they refuse to give him his deposit back. They have horrible customer service and are rude as hell. I gave them 1 star because it wouldn't let me post without one. read more

If you MUST rent a car from here, please please please PLEASE take photos of the inside and outside, ESPECIALLY take note of the GAS LEVEL! This isn't the best place to rent a car. If possible, go to an enterprise. In my situation, we rented a car with a gas tank that was NOT full. Unfortunately, we did not take a picture of the evidence (and due to this experience, I ALWAYS ALWAYS ALWAYS take my own photos of the vehicle inside and out, not one stone left unturned). When we returned the vehicle, with the exact gas, we were told that we would be charged a fuel charge because we had not filled it up, as was supposedly stated in their computer system. I explained to the lady (I did not catch her name, but she was the rudest person I've had the displeasure of meeting) that we returned the car as it was given to us. She said we would have to talk to corporate. In my frustration, I said "Okay, we will do that but in the future you guys should make sure that your system reflects the actuality." This comment really fired her up and she started yelling at us. I actually filed a formal complaint against this worker. I will never rent from Avis or Budget again. Since then, I've stuck with Enterprise and I've been much much happier. read more

It is not very often that we have to rent a car since we really don't do a lot of traveling, just too busy to take time to travel. Recently we had the need to drive somewhere and didn't want to take our car for the simple wear and tear. We made the reservations a week in advance but also prepaid for the cheaper price and guarantee. Our scheduled pick-up time was 8:00am and we arrived just a few minutes after, but the line inside the office was about 8 deep so even if we arrived just before or at the time, there was someone there. When we finally got up to the counter we were given a car and I was a little shocked. The last time we rented a car, the rental employee would walk you out, do a visual inspection and check if the fuel tank is full, then you sign. He asked us to sign, but no visual check. We kind of shrug it off but when we get to our rental we could easily see the car was dirty from on the outside. We looked inside and it looked like someone drove through a dirt road with all the windows down. Dust all over the dashboard with a heavy presence of dirt in the seats and carpet. We went back inside and informed the employee of the dirtiness of the car. Long story short, we went through about 4-5 cars to find one but it was the least dirty, not clean at all. We had to request them to clean it and it took some time. We arrived a few minutes after 8:00a, I left at 9:40a, which is way too much time. The car we ended up with was a Toyota Corolla, which we were happy with, just the cleanliness was frustrating because it created the pick-up time to be extended. When we returned it, the time was very short but not sweet at all. The employee was someone different than we when we picked up the car, this lady seemed like we did something wrong to her. Mind you they just opened and we got there not more than 10 minutes after opening. She had a very rude attitude but when we challenged her attitude she changed her tone. Everyone has their own issues but when you go to work you cannot bring that with you, which is unfair to the customers. Budget is not a bad choice when renting a vehicle, the prepaying for a lower price is also enticing. One other reason we choose Budget and this location is because it is close to our residence. The experience from beginning to end resembled a rollercoaster ride, UP and DOWN but afterwards we weren't excited to be coming back. read more

I've never had a vehicle rental experience so horrible! Use someone else! PLEASE!! All of the cars on the lot were filthy! Keys labeled "grey" actually opened the red RAV4 ... the saleswoman said "ok, just take that one." WHAT!?! The silver RAV4 that I was originally assigned, and actually was the cleanest, was very dirty - the grass that covered the cargo area was shocking... do yourself a favor and just use the other vendors. read more

Budget Rent A Car - Makes you want to put your clean garment bag on this - uhhh, NO! - Car Rental Near Me - Bakersfield, California

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Hello. I rent a lot of cars. This location is hassle free. My favorite place to rent cars in Bakersfield.

Worst place ever! Stay away from here. Sneaky and dishonest and only accepts "major credit cards" no debit?? Just go to enterprise like they told me to :) read more

The WORST experience! We drove off the lot with a rental truck and trailer. As soon as we drove off the trailer disconnected from the truck and we are stranded. Roadside won't help us nor will the guy from the location. So basically we are stuck parked in a gas station! Absolutely so ridiculous and the worst customer service EVER! read more

Excellent customer service for my Avis membership. Good supporters of providing quality cars to meet my business and recreation needs.

Not a fan of this specific location. I prefer renting from the airport. Unfortunately, there are times when renting here is so much lower than anywhere else in town. Have never had a bad experience here. Service has been okay so far. Hours are limited here. Fewer car rental options here as well. read more

Do not rent from this place we returned the car and they said we were smoking in the car and they were going to charge us a cleaning fee but if we wash it ourselves than we would not be charged even told us what car wash to use, we do not smoke by the way i think this is a tactic they use to get there cars cleaned. I WILL NEVER GIVE THEM MY BUSNISSES AGAIN read more

IF I COULD GIVE THIS PLACE ZERO STARS, I WOULD. We booked our car rental through Avis. When we arrived at the location, it was a location trademarked by Budget. I don't know how this business works but there's only one office at this Budget Location. If you google Avis locations in Bakersfield, this one pops up. They also have truck rentals by Budget. Avis had the cheapest deal when it came to rental cars but our experience with this place was so miserable that we will never choose to rent from this location. Avis prides itself with the quote "we try harder". But no, Avis, you don't try harder, not even close. We had originally reserved a subcompact car for $129 a week which was an amazing deal. My boyfriend pointed out that a compact car was $8 more and could get us better gas mileage. Since we were going to be doing a lot of driving, we upgraded our reservation from a subcompact to a compact car. On the day we were to pick up our rental, there was a sign saying "will return in 30mins" okay we didn't mind. We left and when we arrived back there was only one person working and it was a woman named Dawn. It was definitely not pleasant working with her. My boyfriend was insisting and kept telling me that the car given to us was a subcompact car but I didn't want to question what this woman gave to us because I assumed she knew fully well about the details of our reservation. I wanted to ease his mind so I asked this woman "We reserved a compact car, is this not a subcompact? Are there any other compact cars?" Her tone of voice was rude. She said, "This is what we have. If you want you can go to the airport. They might be more expensive or you can get the other cars here which are bigger." First of all, no I do not want to waste my time driving from your location to the airport and to top it off paying for more. We drove one hour from our location to your office, waited an extra 30 minutes and was given a car that we didn't reserve. Had we not questioned this woman, she wouldn't have told us that she was giving us the wrong car. We reserved and paid online for a compact car. WHAT IS THE POINT IN MAKING A RESERVATION IF YOU WON'T HAVE IT ON THE DAY WE'RE SUPPOSED TO PICK UP A CAR? That made me so mad. I called customer service and they were absolutely no help. I stated that the woman, Dawn was absolutely unhelpful but they kept insisting that we needed to talk to the front desk of the office where we got the rental. Well, long story short, all week we had the subcompact car. We contemplated on trading it at another Avis location in Arizona but our schedule didn't permit it. When we returned our car after one week, we were hoping that the rude lady wouldn't be working. Guess what, she was. On the day we returned the rental, the office door was closed and it said "will be back at 3:30". It was already passed 4pm. I don't know what the hell this lady did for that time lapse but we were so irritated because we were waiting outside of their office in the 107F degree Bakersfield weather. We weren't the only ones waiting for her. When my boyfriend told her that we wanted credit back in the credit card for driving a subcompact car she immediately started arguing with him and told him it wasn't possible because our reservation was already made and it charged us for a compact car. After arguing she finally credited him the $8. Yes, it's just $8. It's not much but it's about the principle. It's about customer service. I hate this place and I am going to be sending an email to the company regarding this woman's lack of basic customer service manner. Avis, you do not live up to your motto. read more