I had a technician come today to take a look at my chimney because the flue is broke. firstly, nice enough guy but spoke hardly any English. He gave me an estimate for everything except the broken flue totaling around $3,000.00. I can't even justify how a company could actually run a business that way. No communication and $3 grand. Needless to say, Im not using them!!! read more

I had a terrible experience with A1 Chimney. After charging me $1,600 for a vacuum, chimney cap and crown repair, the technician left a huge mess -- the mortar was sloppily poured over the crown and spilled all over my brand-new roof, even causing damage to the crown. I immediately requested they send someone back to clean the mess and fix their mistakes, but they have not followed through. This was an incredibly unprofessional and careless job. I cannot recommend this company. read more

Called for simple cleaning. Told me I needed a new chimney for 10k. The guy on the roof stood on my chimney and jumped full force onto my roof and whole house shook. Horrible experience. Had 2 other companies came out and both said no not at all. Just a flash seal touch up and I'm good. read more

Terrible service. Made an appointment & was quite clear that we needed a repair on our pellet stove & a cleaning. Tech showed up with no clue about the repair. Insisted stove was too old & dirty. Offered to clean & I said don't bother. Waste of time. Called to complain & was told it would be escalated. Now they're not calling me back. Don't bother. Go elsewhere. read more

SCAM DO NOT HIRE , I asked for a chimney inspection, this guy Jonny said I needed a new pipe for my furnace and that they were corroded and that Carbon monoxide was leaking, He said not to use the heat until they came back, I foolishly got suckered i and paid him 50 percent deposit . He wanted to charge me 6K for the Job. The normal price for this job is around 2,500 , I called to get a refund and they took 30 percent and gave me the material that is the wrong size. I have been lucky in my life with contractors of all kinds , this is the first time I have been scammed . read more

This started out as a referral. Once the call was placed to have an assessment done, the price was steep $168 but it was hoped that the service would be commensurate with that. The technician was bad to start out with. He made an offhand racial remark when calling me to say he was on his way. It got worse once he arrived. I explained what I wanted, and what I expected, and what I suspected. He was a younger man, and was brash. He discounted the previous things I mentioned, meaning the scope of what I wanted done and how to do it. This person ended up undoing some new flashing work that I had done. He then stuck his phone up the chimney and showed a hole and told us we needed to get it fixed right away. Thank goodness we didn't listen and I had him leave. The "hole" he took a picture of, was the 2nd exhaust into the chimney from the water heater. It was not a hole at all. My wife figured out what he had done after the fact. This person barged into my house, undid new construction that I just had done, and basically lied to me to try high pressure tactics to sign with this company. And they charged me $168 dollars for this ?!?!? To say I'm angry does not even begin to describe my feelings. I called to complain to the management, I was passed off to what seemed like a callcenter. When they did call me back, it was either automated or sounded like someone speaking from a script. Once when I called right back, after they just called me mind you, the person said "The manger will call you and I will send them the message". They had just called me a minute prior, only to tell me, that someone else will call me. I ended up trying to dispute the charge with my credit card. It failed. So congrats to them for basically stealing my $168. They have a great business model if this keeps up. They'll never have to worry about doing any chimney work. I went with some local contractors that were way better and came in under 2k less than what they bid. Do not use. As the final insult. This company is apparently trying to impersonate a small business owner. We'll be contacting the Better Business Bureau. I recommend everyone here that sees this do the same. They're an actual fraud and a scam. read more

THIS BUSINESS IS A SCAM - STAY AWAY! Sent two very young boys (one still in training) to my house who refused to do an inspection unless I paid him extra, pointed out minor flaws in my fireplace and tried to get me to pay to fix them, refused to go on the roof to clean or inspect even though they billed me for it. Ended up having to hire another chimney company to come out who immediately refuted everything A1 chimney said and charged me less than A1 for a full inspection and clean including going on the roof. A1 is just out for money and will scam you at every chance they get. read more

Awful! They charged so much money just to show up and slap cement all over my roof and not clean it up. Then when guy returned he tried to tell me I was delusional and then changed his story to me not telling him to clean up after his job. They then tried to charge me for a lift so he could do the job properly the 3rd time...no way! Don't use them! I wish I saw these reviews before I hired then bc their site says 5 stars! It's bull! read more

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Be very careful when dealing with these people. They have cuestionable work ethic and very dishonest. They try to scare you with expensive repairs that you don't need, but if you do the repairs at that very moment its only half price. If you wait for later is going to cost double.(That's what they said). To find out that the repairs are not need it. Stay away from these people. read more

Not to belabor the point, but read the rest of the reviews here because they're all accurate. Absolutely awful experience. Do yourself a favor if you're looking for a fireplace/chimney company keep scrolling. If I could take stars away, I would. Unprofessional. Dishonest. Untrustworthy. Shady. Overpriced. Those are just a few, on the very long list, of the adjectives that I would use to describe this company. Purchased a home in August and had this company come out two days ago to do a lvl-2 inspection of our wood burning fireplace and chimney - as we are hoping to get the system fire safe for the holidays. We already knew both were going to need attention. House sat vacant for some time, previous owner was elderly and wasn't using the fireplace, etc. However, what we got was not an inspection but instead a sales pitch on the "work" that was supposedly needed to be done, accompanied by an exorbitant estimate (admittedly we did ask and agree to receive an estimate) for said work and then an incredible amount of pressure to commit right then and there to an equally exorbitant deposit in order to "lock in" the rate as well as any discounts the technician could perhaps "work out" for us... um, what? What happened to the inspection? Where's the report? Well, the technician literally had no intention of actually providing any inspection report for the inspection we hired them to do. Only after cornering the technician and demanding the report (probably helped that we hadn't paid anything yet) did we actually receive one, if you could even call it that. After we had made it clear we were not committing to any deposit or any work, the report was then slapped together at the end of the visit and full of conflicting and misinformation. In fact, we provided the report to a different company after being so turned off by this experience in order to obtain a second opinion, because we were not confident in the first. The second company's response was, "We've been in business for over 20 years and this report makes no sense". We then brought in that second company to evaluate our fireplace and chimney, at no cost, and not only did they provide a much more reasonable quote that was far less then what A1 quoted but they quoted us far less for more work... as our fireplace and chimney needed more repair than what A1 stated in their "report" - so take that for what it's worth. The technician that came out for A1 was not from NJ. He was from out of state, arrived in what appeared to be a personal vehicle and other than the A1 branded polo, that looked like he just threw on over whatever else he happened to be wearing when he arrived that day, there was no other indication that this person actually worked for A1 - so my impression is that this company subcontracts out their technicians/jobs. The technician behaved more like salesman rather than an actual technician working for a specific company and I would assume, if they are indeed subcontracting out their techs, then the techs are probably paid on a commission basis, taking a percentage of whatever the total job amount is - the higher the total cost, the higher they're getting paid out. Not to mention that that calls into question all sorts of concern about accountability. Of course, that is entirely an assumption on my part, but the whole experience felt less than professional, it felt very pyramid scheme-y. So, as so many of these reviews say - stay away, stay away, stay away. Ultimately, end of the day they were hired to do a lvl-2 inspection. We paid roughly $158.00 to have that inspection done and they didn't even do that right. I'm just grateful we didn't need this report for anything far more important than just our own knowledge. Don't waste your time. Don't waste your money. Believe the reviews and find someone else. read more

Didn't call 45 minutes prior to showing up, said he was given the wrong number. Didn't even have a lighter on him and he knew was coming to look at a gas fire place insert! Didn't clean up either. When asked if they had the part, he said no, you can get one from Amazon or online and have someone change the part needed, we already knew there was an issue with the control, didn't need someone to charge us 99.00 to come out and tell us! They didn't even apply the 10% off discount for being a new customer, he had to go in and edit it when I questioned it. Definitely a total rip off company! read more

They arrived promptry and gave us excellent service at a reasonable price! We would hesitate to call them for service again.

STAY AWAY!!! This place did not explain anything they put on our invoice. I believe the place is a scam!

We hired A1 through Region Oil as they were recommended. They came out and informed us that we needed a liner installed and some chimney repair work done. We received a quote of $3250. We paid upfront and the day they came out, none of the workers spoke English. My wife was home and asking questions and none of them could be answered. My wife had to pick up my daughter from school at 3 so she tried telling the crew, but all they could reply was "Yes". At 3pm my wife had to leave and had to ask them to leave the house. She also found one of the men wandering and looking around our back yard and what that had to do with the chimney, I have no idea. They finally finished for the day. 2 days later we are woken up, at 7am on a Saturday,  to the sounds of our carbon monoxide alarm going off and the police and fireman on the way. We had to evacuate the house. We have lived at our home for 18 years and have never had an issue until A1 came in. Obviously I called A1 and received a call back from Mike. I explained what happened and he said he wanted to find out what happened. I informed him that the workers he sent the other day did not speak English and we didn't want them back. We needed someone to look and explain the issue. Once everything was given the all clear we re-entered the house and Mike called back, I told him we had an appt and could not be home as he wanted to send someone. It was a Saturday and we had plans in place for weeks so we told him we would be back by 1pm. So what does Mike do? He sends over 3 more workers that don't speak English and had the nerve to tell me that because we had plans those were the only people he could send. They could not explain one thing that happened or what the underlying issue was. In addition  to that A1 never sent us the invoice for the work when it was done. I had to call and ask. Once we received it , there was an additional charge that we were not informed of for a permit. I then received a sympathetic call from Sal, who claimed to be an owner. I spoke to him for 30-40 min about the issue and what happened and how it scared my children and my wife. He suggested that we should receive some money back for the headaches we were put through and basically said he didn't see any issue with us getting something back for what happened. 2 days later, I called Sal back and the entire mood changed. He explained that it wasn't up to him and that Mike, the unsympathetic person we dealt with earlier, would be making the decision. I am not holding my breath. Be aware. This company has ZERO customer service and it seems that they will try to sneak in charges here and there. Mike is not a stand up guy and Sal is a joke and a liar. I would stay away. There are much better companies out there. I will NOT be having anyone from A1 step in my house again. read more

Scam artist. I'm reporting to BBB. Crown on chimney needed repair. The work was very sloppy and he didn't clean up afterwards. He left concrete all over my roof and pitched it the wrong direction. It looks like he used his hands instead of a trowel. read more

A-1 Chimney Service - This is supposed to be pitched for water run of and smoothed with a trowel. - Chimney Sweeps Near Me - Cranford, New Jersey

Not professionals at all. Just wanted to charge me for nothing. A guy showed up to check up our gas fireplace. He Took a look inside and told m: " The system is old and we have to change everyting. 3, 000 for the whole fireplace." I asked him we need to know where does the gas come from. He didnt even try to find the gas source. A few days later, a friend came to our haouse and took a look at our fireplace. He found the gas source and our fireplace works perfectly. Nothing was broken. Terrible liars! read more

THIS IS A TORAL FRAUD COMPANY. They have NO PROFESSIONALISM. JUST STAY AWAY FROM THIS COMPANY IF YOU CARE ABOUT YOUR MONEY. I did chimney inspection at my home and they never send me the report. I called several times after the inspection but nothing happened. Once again, Never do business with them!!!! read more

Do not use this company. Waited for months for a chimney cap that supposedly was on order. I then received a refund of the deposit on my card with no call or explanation. When I called, they indicated they couldn't do the job! No customer service but at least they paid me back my depost. What a waste of time. read more

Like many others on here. My experience was horrible. They were supposed to have conducted a full inspection and report for a warranty claim. Tech showed up. Never removed the air vent tubes or baffles. Can't see the flue if you don't. Didn't have a flashlight. Just stood there and looked at things from the outside, then requested payment of $99. + tax. I paid. Asked about the report. He requested for ME to send the pictures of the issues to his phone. Again, what about the report??? Said it would be sent via email. Had to text him my email. Weeks passed, no report. 4 calls to the company, no report. I disputed with the CC and after a bunch of unnecessary wasted time, I was refunded. Only after A1 tried to justify their fee was appropriate. Unfortunately for them that didn't fly. Stay away. They're nothing short of a money grabbing scam company. Their so called inspections are a joke. They do absolutely nothing! read more

Do your due diligence and stay away from this shady business. Terrible experience. Person who came to house apparently spoke very little English so service provided was not what we wanted. not clear on what was actually performed. It will likely be fiasco for you. advise to look elsewhere. As others claim before, I wish I had seen these other reviews before going with them. I find it very unlikely you will find anything favorable about them online. read more

A Scam! Do not call! Not really in Califon. Called to get estimate for cleaning 2 fireplaces and inspecting chimney. Was told $$3,139 and tried to give himself a tip! Stay away! read more

A-1 Chimney Service - Guy tried to give himself a tip! - Chimney Sweeps Near Me - Cranford, New Jersey

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The "technician" had no idea what he was doing. We have a fireplace insert and he damaged the ceramic baffle because he didn't know what he was doing. We started a fire afterward and our whole house filled with smoke. We had to evacuate the dogs and the family and we are breathed in smoke. We had to take the burning logs outside, turn on the house fan and open all the windows. He also offered to clean the chimney for another $500, which is what we were led to believe he was going to do, but didn't. We have asked for a refund and we are asking them to repair our fireplace insert. No answer though. Let's see if the owner has some integrity. read more

I wish I had noticed these reviews before I called and paid for this service. I think the website is https://www.a-1chimneysweep.com/ and it will be slash whatever your town name is. At the bottom it says 5.0 stars, but there is no link to any rating on anything reputable. I can't find any review on google. They came and charged a fortune and said that the smell would go away in a few days. Well, it's been months and the smell is still there. We have called several times since and they always say that will call us back and they don't. I think the reviews are right - this is a scam of a company. A real company would have real google reviews - I don't know how they get away with no reviews on google but their own website says it's 595 5 star reviews! read more

Terrible. Didn't use a vacuum and got my entire garage covered in soot. They will not return my calls. Despicable company.