Excellent! Combine a 6 year old white sofa & pets... After…read moreMitchell was done? It looks brand new! Americlean/he was quick, efficient, personable, affordable and effective. I'm thrilled!

We hired this company to clean our carpets and unfortunately had an extremely disappointing…read moreexperience. The carpets were not cleaned properly, and the odor we specifically asked them to address remained, even after they charged us extra for a deodorizer. We contacted them twice afterward to request they come back out, and were told, in essence, that we just needed to deal with it. To make matters worse, we were incorrectly charged twice and had to go through the hassle of addressing the billing error. For the price we paid, we expected professionalism, quality service, and accountability. Instead, we received none of the above. We cannot recommend this company and would strongly suggest others look elsewhere for carpet cleaning services. We will be reporting to the BBB

I needed help with an apartment move put cleaning - Shell was super responsive- professional and…read moreaffordable- The apartment was cleaner after she was finished then when we moved it- it sparked... She takes great pride in her work!!

If you want someone who is reliable, pays attention to detail and takes pride in the work she does,…read morelook no further! She takes her time to make sure everything is clean and goes above and beyond. We are so happy after our house gets clean!

We had a filthy house after an extensive bathroom remodel. Dust and grime covered everything. The…read moreMaster's Touch Cleaning Solution came in to do a post construction cleaning. Now we feel like we have our house back. They are so polite, thorough, flexible, and professional. The communication of schedule and cost was outstanding. Highly recommend.

Carpet cleaning bedrooms, superb job, careful not to damage anything, reasonable price, would…read moredefinitely hire again.

My father recently had SERVPRO come and clean his carpets, he told me that the carpets look great…read moreand that "I have been sleeping on them." Craig was very kind and did a great job! Their dog had made the carpets around the house very dirty but once Craig was finished, everything looked brand new!

Servpro was one of several companies offered by our insurance company to help clean up following a…read morefire. They were not thorough, damaged cabinets by trying to improperly removing shelf liner which ruined the finish, left dirty hardwood floors which I cleaned myself but needed reminded to come in and clean the carpets. Further at the end, they tried to bill us for items they didn't do and charged us more for the cabinets than what was charged in the quote that we obtained for them even though they used the company we got the quote from. When I asked for the receipt, they wouldn't provide it even though it would be needed for anything warranty related. They didn't want us to know! Very disappointing they way they do shoddy work and try to scam people who have just been through a disaster!

Had them come to clean carpets in our new home. They did a fantastic job and the carpets looked…read morebetter than I expected. I did go over some of the stains with my own spot cleaner and I was able to remove the stains with a little elbow grease. I'm assuming they just don't do that because otherwise they would never get done with a job. Friendly employees and very professional. I will use them again if I need to in the future.

Honestly, the carpet looked better before they came out. Areas that were soiled by high traffic…read morewere still soiled (we were told the carpet was just stained, and it couldn't be fixed) and areas that were not bad at all now looked blotchy and spotted. The carpet was super wet when they left, to the point that it squished when walked on. I used a Bissell Green Machine last night and now our carpet looks great, high-traffic areas and all. And it was left barely damp, not soaked. They offered to come back out and re-do stuff, but no thanks. Never again. I'd prefer a refund, but they said they could not do that. So a negative review is the next best way for some accountability. Sorry guys. I hope you can fix your process. BTW, I have pictures, if anyone is interested.

Wants 200 an hour for simple moving with no equipment needed. Would not recommend. Also responded…read morevery late

On time,quality work and reasonably priced! Definitely will call Will back in the future!!read more

We use Klein's following the passing of our dog. Technicians…read moreAlex and Quinn were very nice, young men. Very polite, informative, careful of furnishings and did a super job. They have a way of treating and neutralizing pet stains and odor. The person who took our appointment over the phone, was a little short with me as we discussed costs. I attribute it to him having a bad day. All in all, a bit pricey but the carpets look and smell great again.

absolutely will never use this company again. Had to use them for my apartment complex moveout and…read morethey called 11 times in the matter of an hour without a single voicemail while I was at work and could not answer which they knew in advance to go through the apartment complex for information. I got a very unprofessional message stating prices that were never discussed or explained. I was told they needed to charge a repair fee, a cleaning fee and a "level 1" cleaning fee so for a 1 bedroom apartment that was in perfect condition it cost me $247. Never once explained what my charges were for and why. Very much felt like I was being taken advantage of and will never ever recommend them to anyone.

We have a room in our basement where we keep our dogs' crates for when we need to kennel them. We…read morealso have a very old dog who spends almost all of his time in that room. Our carpet shampooer broke quite a while ago, and we reeally fell behind on dealing with how disgusting the dogs make the carpet. I didn't think in my wildest dreams the carpet would be salvageable. We decided to bring in Actually Clean just to try to improve the situation until we figured out what to do. If they had gotten the carpet half as clean as they got it, I would have considered it worth the money. They got the carpet looking like new, though! I am absolutely floored by what a great job they did (pun intended). The guys were both super nice, too! I would definitely recommend this company to anyone who needs a carpet cleaned!

Ordered carpet 8/2024. Called to see what was taking so long, only to be told it was sitting in…read moretheir warehouse. Scheduled to be installed 10/1-2/2024. No one showed up on the first. I called, received no explanation, was assured they would come on the second. They weren't here by noon. I called again. They came at 11:30 and did a 2-day job in 4 hours. I believe there is a huge gap in communication and scheduling here. After 6 weeks of waiting for a phone call we had requested 3 times, we called about several issues. Someone was sent out to glue and repair some areas that were missed. He asked how old the carpet was. I said it was installed in October. He thought I meant the previous year, 2023. That is because after just 6 weeks, it looks worn. He was shocked. He reported this to Bryan, who came out to check for himself. He said the carpet needs to be vacuumed 3-4 times a week. He also said the seams will not be noticeable after a time. He said he would check back with us after the first of the year. It is now 2/2025. Haven't heard anything. Seams still show and looks even more worn. My research shows me Shaw carpet has issues. Tip bloom is when the fibers bloom or bush out. This was never mentioned before purchasing. I would think the more you vacuum it, the more it will bloom. Bottom line is..... I cannot recommend Shaw carpet. Do your research BEFORE buying.

Overall I am pleased with our carpet purchase and installation. My husband and I visited the store…read morein November looking to replace our living room carpeting and put hard surface flooring in our dining room. We wanted it to look nice but not overspend because we will be moving soon. The person who helped us at the store (Ryan) greeted us right away. He listened to our needs and showed us good options and respected our budget. We went home with some samples. Once we made the decision on coverings they were able to set up installation. We decided to save money to rip up the old carpeting ourselves. This allowed us to save enough to get a better carpet pad. The carpet and the hardwood were scheduled to be installed on separate days a week apart. This was fine with us. The only problem I had was the installers were late arriving both times. By hours. Don't get me wrong they were very nice gentlemen and they did a good job. But if you have a scheduled time, you should arrive at the scheduled time. I am happy with the floor coverings and the cost. I would go here again.