Power cleaning of my main line. Outstanding service, the technicians were professional courteous…read moreand cleaned up after themselves. Expensive but worth the price.

They could not help me find a water leak in my basement when I called them out I told them to clean…read moreout a sink drain. They did everything but that cost me over $500 for nothing. The drain didn't even get done. When they left I found the leak. It was my water heater leaking behind the wall. He was there for one hour. And fixed nothing what a waste of money

I wish I could give a higher rating than five stars! had a broken pipe that was incorrectly…read morerepaired by another company. Not only was it repaired perfectly, the technicians/plumbers were courteous, professional, and clean. The employees explained everything thoroughly, and cleaned everything up as if they had never been there.

I wish they communicated better before starting the work to include that you pay service fee and…read morethen hourly rate that starts from shop and not from start of service. Becomes very expensive quickly for a 30 min job.Here to repair a shower handle.

AK Water Works is terrific. Last year they responded to an issue with a flooded basement. We ended…read moreup replacing all the sewer lines and the work was excellent and a good price point. All the workers well trained, professional and diligent. I entered into their annual drain line agreement (cheap for peace of mind) which includes discounts on work. It is time for the annual contract renewal and they just came and performed the annual inspection included in the contract price. This also includes running a camera for my lateral sewer line to ensure it is still clean and flowing properly. The office has always been responsive; communication impeccable so you are never left in the dark. Other work that I have done with them has been perfect. I HIGHLY RECOMMEND this honest, ethical, responsive plumbing company. They are a breath of fresh air!

Living in an aging Ryan home, I've needed quite a lot of plumbing help in the last couple of years,…read moreand these boys have been amazing! Larry, Justin, and Matt have all been here, and have been exceptional in their work and their service. One thing I've discovered is that, as with most other things, plumbing is expensive! And to be honest AK is as well, but they do great work, and these guys try to find the best ways to get the job done, without breaking the bank too badly, and at the highest quality. Definitely recommended.

I am a writer for many types of articles so I evaluate businesses all the time. I was also an under…read morecover shopper in my career at one time, so I KNOW what to look for and what to stay away from in a business. EMS PLUMBING and HEATING is THE BEST and most professional Company that I have used. From their President and Founder , Ed Snitzer to their staff of professionals they are 1.) responsive 2.) professional 3) product knowlege is key and 4) intelligent. No pants falling plumbers here---only articulate and thinking people who take their customers plumbing and heating issues seriously. Recently, when I had an emergency with water pouring out and called 5 other plumbing companies only to hear "they are out to lunch" over and over again---EMS's owner, Ed Snitzer answered his companys calls because as he said " I dont want my customers getting an answer machine" He did this again when he was in the HOSPITAL! Last, He came over and helped me with his arm in a sling after therapy..because I couidnt stop the water. Denny, Marino and Ed installed a new water heater without a glitch and went the extra mile when I requested a new part. Denny is the nicest guy and you dont have to fear having him in your persoanl space ( home) like some other plumbing companies. They are fair and reasonable in their pricing. I HUGELY recommend them. Linda Wilson

Had my tankless water heater stop working last evening. Called EMS this morning after a getting a…read morerecommendation from a friend. I was not expecting any service today as I know many business are so overwhelmed and I have not needed their services previously. They offered to try and fit me in and they did just that. Denny did an excellent job diagnosing and fixing my water heater. I'm very appreciative and will use them yearly to clean my tank. Excellent service. Excellent value and price.

We had an issue pop up over the weekend and they managed to fit us into their Monday schedule and…read moreeverything was solved in 24 hours. I wouldn't call anyone else.

We had a major issue with our stack pipe and our drains. Seth and his crew explained what they…read moreneeded to do and scheduled an appointment for the work and provided an estimate. We had to call Seth prior to the scheduled date due to the issue getting worse. He rearranged the crew's schedule and got our issue taken care of as soon as the weather permitted. The crew was very professional and friendly. They made sure the problem was fixed before leaving. We felt that the cost was reasonable and it was exactly as quoted. We will definitely call them for future issues.

I had to have two different situations assessed today by them. One outside and one inside. One was…read morea possible jetting of a French drain and the other was a water pressure issue inside. All three men that came out were more than professional, kind and knowledgeable. They were honest and did not charge me for anything that didn't need done. The water pressure ended up being nothing to have to do anything with. The two men that came for the outside tried to jet the drain we thought was a French drain. They found out it was not and didn't even charge for that service. They also provided names for possible people to install one that is needed. It's rare you find a great reliable company let alone a local family one any more. I would recommend them to anyone looking for quality top notch service!

A Gentleman named Cam came out to replace a rotted kitchen drain stack in our basement. He knocked…read moreout the job in no time with no issues. Very polite and professional, and the price was fantastic. Look no further for drain diagnosis and repair, these folks are your solution.

I gave them 1 star because I could not give them anything lower. I called them for a toilet that…read morewas leaking. It cost me $250.00. The toilet still leaks. I called them back and they said that there was nothing wrong. Now I need to call another plumber for the same problem.

I called about my bill I just had some simple questions about the drain even though they did it and…read moreit works. I have questions but When I called the woman on the phone started yelling at me for no reason I wasn't disrespectful to her and I never ever raised my voice even though she obviously was not respectful or wouldn't even listen to my question. After her rant she hung up on me. So who can I ask my questions to ? Bad customer service so I give a 3 start for the job but a 0 star for customer service

Jim Thornton came out to install a heat pump at my home. This was a particularly difficult…read moreinstallation given the structure of my home. Jim actually had to move the unit through our home to get to the back yard. They were careful, thoughtful and professional at every step. I shopped around for a few quotes and the price was great, especially to work with a professional who truly understands what he's doing. Others tried to upswell me products I didn't need - Jim walked me through the details and helped me make the right decision. I can't say enough good things about this company. I'll be using them for all of my heating, cooling, and plumbing work.

I cannot begin to express my annoyance and disappointment at the plumbing aspect of Thornton and…read moreSons. We have been waiting months at a new construction house for someone to install out hot water tank. It's the last thing we need before the house is livable. School is about to start and I'm particularly upset that my kids will be living a half hour away from their school, which adds an hour to their already long day. We have gotten nothing but a run around of tomorrow's and next weeks that never happen. I understand not being number one on the priority list but at this point I'm convinced we're not on the list at all despite repeated calls and assurance that "I'll be out this week". Please don't waste your time with them.