Keith and Patrick did an amazing job from beginning to end. I called them at 5:00pm on Friday evening when our heat stopped working and we were able to schedule an emergency visit that evening. What I loved most was that a) an actual person who was very nice, picked up the phone, and b) they called me with updates because it was going to be later than the window of time they first gave to me.
Keith arrived and was so nice and professional, and was very knowledgeable. He showed us what was wrong with our 50 year old boiler and explained that our best option would be to replace it rather than investing a ton of money to repair our very old boiler.
He texted me the next morning, like he said he would, to let me know what time he would arrive to install the new boiler. His helper Patrick, was also super nice and informative. I received several updates and they were, thankfully able to get to us even though it was the weekend.
I feel confident in the work they did. The fact that they call and arrive when they say they will, and with a smile and professionalism is why I give them a 5 star rating. Keith and Patrick honestly made a pretty bad situation bearable because they were so lovely to deal with. Keep up the great work guys!
Diane Davis read more