So FRUSTRATED! My first experience with 9 Nails-Spa in Stewartstown, PA was great. In fact I told several friends how wonderful it was. I was so hopeful that I had found my place. The place I could use over and over agsin. The place where I could neet friends for a girl special time. BUT SADLY THAT WILL NOT BE a place I return to ever! My second visit has turned horrible. First the pedicure was painful and had to tell the technician twice that he was hurting me. ( Not a big deal everyone had there own pressure sensitivity) BUT WORSE...On day one after my gel manicure part of the polish peeled off on one nail. Since it was a small space on one finger I didn't think much about it. On day 4, two more nails began cracking lines and then peeling up on side or tip. Went into the salon to show them what happened and was met with an attitude that some how this was my fault and a line of questions that they should have know from my appointment information booked, confirmed and validated on there computer system.
When was your appointment? What did you have done? Who did the service? What did I do? How many days since my service? Etc.......
After my interrogation they set an appointment for me to get what I believed would be a free redo of the botched job. (If that had happened I would have been fine. Would have even continued our relationship. Everyone makes mistakes. Being in customer service ALL of working life, I understand. Customer experience not what it should be, do your best to make it right and best case have a fan forever, worst case they feel satisfied and you go your seperate ways.)
I arrived at my appointment last night to a new interrogation of the same questions. Told to sit. After a bit of waiting the tech came over and said gel manicure, yes. To which I said : I want my nails redone with gel manicure, free."
Tech: "No, not free" We do gel manicure, not free."
Me: The work you did was messed up. The gel manicure should last at least 2 weeks, this started peeling in the first week. I want you to redo manicure, free.
Tech: When start peeling?
Me: In first week
Tech: we only cover first 6 days
Tech: We fix, no redo, we use same color, what color you get.
Me: I don't know, we will have to match it up. TECH HANDS ME STACK OF SAMPLES
Tech: What color you get?
Tech: we no redo, must use same color to fix.
Me: I don't know what color, all but 2 nails are bad. This all stated in the first week. I was told the other day that they would be redone.
Tech: pushing stack at me " We fix, you show same color, no redo with different color. You pay gel manicure.
At this (out of my character) I stood up and said "If you do bad work, refuse to make it right, question me as if I have have done something wrong and then tell me I have to pay for you to fix it since you don't know what color it is, then I will go somewhere else. If I have to pay for it I will find somewhere else to get it donw right. I am not paying twice for lousy work."
To be honest, I never in all my years walked out of a business like this.
I am disappointed, frustrated and angry! 1. In the poor workmanship. 2. The lack of standing behind thier work. 3. In the way they interrogated me as if it were my responsibility to know who did my nails (my digital appointment was made with one person. When I showed up I was put with a whole other person no explanation given). Shouldn't all this be in there system. When the appointment was made they took my name & phone number. You select the services you want. Then you digitally check in, using the phone number again and confirm services. 4. The attitude: That some how it was my fault and I was trying to rob them of there gel manicure. 5. I had great hopes for this place after my first visit and loved that it was in my neighborhood. I was looking forward to a long and happy relationship. But now I not only would never go back. But I will tell everyone I know to steer clear.
If you ask for my opinion I will tell you NOT to use @9 Nails-Spa in Stewartstown, PA read more