I usually don't write reviews, but my recent experience here was so bad that I felt it necessary.
I've come here a few times and had pretty good service, and I thought I had found my go-to nail spot. But this time, good LORD.
So, let me start this off by explaining that I'm a tad hard of hearing. Years of working loud concerts without proper hearing protection came at a cost. Since Covid began I really realized how much I rely on reading lips in order to understand people.
With the masks, the plexiglass, the nail files, and loud music paired with (sometimes) difficult to understand accents it proves very difficult for me to understand what people are saying. In my day-to-day life I usually just end up resorting to the confused head nod and an "uh-huh" but obviously when you're having a service done, communication is a bit more important.
I try to clarify this with the nail techs whenever I come in, and usually, they're quite accommodating. Speaking louder and repeating questions and instructions patiently.
This, however, was not one of those times.
My inability to hear and comprehend what was being asked of me seemed to just annoy her, and the more that I didn't understand the more disgruntled she became. And while I said numerous times to her that I'm, quite literally, unable to hear her she seemed to not buy that. (Ableist much????)
She continued to speak in the same low volume, speaking very fast and then glaring as I stared at her dumbfounded. Trying to figure out just what was said.
Eventually, she resorted to aggressively gesturing, jerking my hands around/pushing them.
If this was all, I wouldn't be here writing this. Unfortunately.
The first thing she DID say that was loud enough for me to hear was asking me why I wasn't getting gels this time, as I had said all I wanted this time was a fill and a color change.
I went on to explain that I had plans to come back in with some family and get our nails done in a week or two and didn't want to splurge. That and I was leaving my job next week.
No biggie, right?
Nope! She took real offense to this, ranting on and on about "it's only $14 more for gels! Why wouldn't you get gels?!" Blah blah blah. All rather aggressively.
This worsened when she found out the color I was having removed was gel polish.
All in all rather insensitive if you ask me, which seemed to be the theme of this appointment so far.
When she finished the acrylic part of my fill, she told me to go wash my hands and then PAY before she painted my nails.
This threw me off guard seeing as this had never been asked of me prior to this appointment, I've always been made to pay AFTER the entire service was finished. I can't help but think that it had to do with the mix of me not shilling out for gel polish and then also sharing about my job situation.
The paint job that was done is already horrid as well. That and she made my cuticles bleed.
All in all, a completely horrendous experience. read more